Vertu Motors - Ford Birmingham Opiniones 

77
TrustScore: 4.5 sobre 5

4,7

156-182 Bristol Street, B5 7AZ Birmingham, West Midlands, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Mark was absolutely brilliant, couldn't believe after one week driving away with a brand-new car. So thank you to mark, what a lovely helpful sales representative you have got there so thank you so mu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

⭐⭐⭐⭐⭐ I had a fantastic experience with Ford, and I would especially like to thank Peter Gailitis for his outstanding customer service. Peter was extremely helpful, professional, friendly an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The team were incredibly helpful and friendly throughout the process. Jamie and Pete G were both extremely knowledgeable about the car and the range of extras available, making everything easy to unde... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Recently got a car from Vertu Ford Specialist Birmingham, And I'm very happy with my purchase. I dealt with a salesman named Mark Selby, Mr.Selby was brilliant! Guided me through the whole process cal... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. Tienda de repuestos para automóviles
  3. Mantenimiento y reparación de automóviles
  4. Concesionario de vehículos de motor
  5. Concesionario de automóviles usados

Sobre Vertu Motors - Ford Birmingham

Escrito por la empresa

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Información de contacto

  • 156-182 Bristol Street, B5 7AZ, Birmingham, West Midlands, Reino Unido

  • 0330 108 8740

4,7

Excelente

TrustScore: 4.5 sobre 5

77 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(77)

13.378 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic customer service

I can honestly say that dealing with Mark S. at Virtu Ford Birmingham has been my most pleasurable car buying experience to date. From the initial personalised video walkaround of my new (used) car sent to me, to collecting my car a few days later, Mark has been a pleasure to deal with. I was kept up to date on the necessary, and even received an out of hours call to say everything was successful and I could collect. I can't recommend Virtu Ford Birmingham enough. Thank you Mark!

13 de noviembre de 2025
Opinión espontánea
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Respuesta de Vertu Motors - Ford Birmingham

Good morning. Thank you so much for your kind words! We are so happy to hear that Mark was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Valorada con 5 estrellas sobre 5

Outstanding

Your sales representative, Andrew Waring , kept me well informed from the start to finish of the sale process. Very thorough. Very professional and easy to work with.

21 de noviembre de 2025
Opinión espontánea
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Respuesta de Vertu Motors - Ford Birmingham

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Valorada con 5 estrellas sobre 5

Staff is very helpful to sort out all…

Staff is very helpful to sort out all the inqueries.

13 de noviembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Ford Birmingham

Respuesta de Vertu Motors - Ford Birmingham

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

Valorada con 5 estrellas sobre 5

Damian was a great sales manager who…

Damian was a great sales manager who helped me every step of my way getting my car even with a slight delay he was prompt and urgent with me driving my car on my expected date I needed my vehicle for brilliant service highly recommend

7 de noviembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Ford Birmingham

Respuesta de Vertu Motors - Ford Birmingham

Thank you so much for your kind words! We are so happy to hear that Damian was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Valorada con 5 estrellas sobre 5

A pleasure to do business with

I was looking for a van to replace my current van a friend of mine had bought one from vertu Birmingham and passed on there details one email sent to Sean and that was basically it Sean done the rest a few days later the van was delivered to my door step in County Durham by a great guy who explained everything about the van
Great work guy it’s been a pleasure to do business with vertu Birmingham

24 de octubre de 2025
Opinión espontánea
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Respuesta de Vertu Motors - Ford Birmingham

Good afternoon, Nail. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

Valorada con 5 estrellas sobre 5

Mark Selby at the Birmingham branch was…

Mark Selby at the Birmingham branch was amazing and couldn’t have done more to help! He made it a great experience getting my new car!

27 de septiembre de 2025
Opinión espontánea
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Respuesta de Vertu Motors - Ford Birmingham

Good morning Emily. Thank you so much for your kind words! We are so happy to hear that Mark was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Valorada con 5 estrellas sobre 5

Outstanding service


I recently purchased a used BMW from Vertu, and I couldn’t be happier with the experience. The whole process was smooth and professional from start to finish. A special thank you to Peter Gailitis, who was fantastic throughout, knowledgeable, patient, and genuinely helpful. He made everything straightforward and stress-free. I would highly recommend Vertu, and Peter in particular, to anyone looking for their next car.

3 de septiembre de 2025
Opinión espontánea
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Respuesta de Vertu Motors - Ford Birmingham

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Valorada con 5 estrellas sobre 5

The salesman was very helpful made the …

The salesman was very helpful made the whole process very easy and explained everything so well and patient made me feel at ease

9 de septiembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Ford Birmingham

Respuesta de Vertu Motors - Ford Birmingham

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

Valorada con 5 estrellas sobre 5

Warren at Vertu made collecting my new…

Warren at Vertu made collecting my new Ford Ranger a smooth and enjoyable experience. Friendly, professional, and attentive throughout. I could not have asked for better service. Highly recommend Warren and Vertu. When purchasing a new vehicle.

8 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good price and car was well presented

29 de agosto de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Ford Birmingham

Respuesta de Vertu Motors - Ford Birmingham

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Valorada con 5 estrellas sobre 5

I bought a ford Kuga from virtu…

I bought a ford Kuga from virtu Birmingham Megan delt with it from start to finish any questions were answered by Megan she knows her job great service thumbs up to Megan and her team

30 de julio de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Ford Birmingham

Respuesta de Vertu Motors - Ford Birmingham

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Valorada con 1 estrellas sobre 5

Order Cancelled - No Checks

I had a signed agreement to purchase a used Vehicle from Vertu Birmingham, but the order was cancelled when I queried why the vehicles had been MOT'd every 6 months instead of the usual 12.

Vertu cancelled order as turns out the vehicle had been used as a taxi, which invalidates warranty and Vertu were unable to complete the sale. Considering I had to point this out, it is seriously worrying about the quality of vehicle checks that Vertu actually undertake.

Vertu offered to look for similar alternative, mentioning one in stock and never called back! Shocking customer service, would not buy from Vertu.

10 de junio de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Ford Birmingham

Respuesta de Vertu Motors - Ford Birmingham

Good afternoon, Gareth. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. Our management team will be in touch to address your concerns. Kind regards, Dean

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