Vertu Motors - Ford Redditch Opiniones 

UPDATED: A difficult experience, but credit where it is due for how it was handled afterwards.

I purchased my car from Bristol Street Motors three years ago. At the time the sales team were friendly and helpful and I had no complaints about the purchase process itself.

Unfortunately my experience with the service department was very disappointing. My car developed an issue with a corroded coolant pipe underneath the vehicle which required urgent attention. When the service team inspected the car they explained that corrosion had been caused by a small crack at the front of the vehicle that had been present since purchase. This potentially resulted in a premature significant repair cost.

When I asked whether the dealership would consider contributing towards the repair as a gesture of goodwill, I felt the response from the service desk was dismissive and I left feeling belittled and unheard. I was also told the car had received a courtesy clean and valet, which had not been done. When I asked to see the invoice before paying the bill, I was made to feel as though this was an unreasonable request, despite the size of the cost.

At the time this was extremely frustrating, particularly as I had already been without my car for several weeks causing my high levels of stress and anxiety.

Shortly after collecting the vehicle, I then experienced a loud screeching noise which was extremely worrying given the recent repair. I did then make a complaint directly to the dealership about my experience and the noise, I am happier to say this was investigated very quickly by both Phil and Mark and turned out to be a small stone caught between the brake disc and backing plate. Once removed the issue was resolved immediately.

The Manger Phil who has contacted me directly then took the time to speak with me about my experience. He listened to my concerns, acknowledged why I had been so upset and apologised that the service had fallen short of expectations. I was also able to give direct feedback to the service advisor involved, who had asked for honest feedback and appeared genuinely willing to learn from the situation.

While my initial experience was upsetting, I do appreciate that the dealership took the feedback seriously and made the effort to listen I was also much happier with the speed and communication regarding the secondary issue and the way management took my complaint seriously.

Having never purchased an electric car before I had reservations and numerous questions. My sales advisor, Joseph Graham, answered all questions thoroughly and honestly. His communication throughout the process was excellent. All in all, a top class service.

Absolutely great communications and service from my first contact with Joe Graham to receiving my new car.

Knowledgeable salesman. Pleasant - not pushy. Listened to my requirements - found a vehicle that matched what I wanted.

Ordering my Ford puma gen E from
Verity in redditch was a great experience. There was a delay in the vehicle but this was not the branches fault, instead due to the amount of cars ordered because of the good deal. I dealt with Will - the new car sales manager who was brilliant throughout the whole process. When ordering the car he answered all my queries and explained the process thoroughly and responded to all my emails promptly whenever I had a question following this! Handover day was great too - top service from will and the branch altogether. Really recommend to everyone!

I recently renewed my motability contract and chose a ford kuga to suit my needs. I dealt with Mr Brooke’s from the start. He was friendly, helpful & very informative. He informed me about the features of the car in a pace that was comfortable and easy for me to follow. I wasn’t treated any different because I was a Motability customer and found the overall experience very good. Also any aftercare I may need I can just contact him again which makes things much easier to deal with.
Thank you Virtu ford Redditch & Mr Brookes!

very good experience overall. would recommend.

Easy customer experience right from point of order, sorting the finance, through to collection.

Took my Puma for its first service. Charlie looked after me - called me to let me know what had been done and when car could be collected. Also came over to meet me and offered an interest free payment plan with a discount. Excellent customer service and a credit to your company. Friendly, knowledgeable and went over and above what was required.

Joe was brilliant all the way through. We’ve been customers for a few years now but bought our last car from another dealership which made us realise how great the service with Joe in Redditch actually was. So when he contacted us with a deal we couldn’t resist we made an appointment straightaway. As expected Joe was super friendly, helpful and accommodating. He must keep notes about customers or have a great memory because he remembered lots of important details about us which made the experience very personalised. He explained all of our options and really got us a deal that was perfect!
Joe is a real credit to Ford and to his dealership.

Amazing and speedy service. Taylor was a great help from start to finish.

Great service at Vertu Redditch, John was excellent answering all my question about my new car. Would definitely recommend.

My car had a MOT and one of the advisories was that the front near side fog light was not working. I was quoted £70 to replace the bulb as the front bumper would need to be removed to access the fitting.

I took my car to a local garage who removed the wheel arch cover to access the fog light and found that the bulb had somehow fallen out of its fitting. The local garage inserted the bulb back into its fitting and the fog light is now working. This whole process only took a few minutes.

Have a motability car and John Brooks at Vertu Redditch is always so helpful and friendly answering any query and making sure I understand all controls and how they work. I have had fiestas for many years now collected my puma yesterday 18/11/25 very pleased with so far 😊 thank you

Excellent service from Joe. From start to finish very smooth process.

Excellent professional service . From ordering to collection, all staff were extremely helpful & friendly. A special mention to Amanda & Jodene.
Jodene helped me with setting up technical aspects of my new car. She was patient & understanding of my individual needs & requirements. Amanda & the rest of the team made me feel like a valuable customer. I would highly recommend Mazda at Vertu at
Redditch .

Jodene was amazing. Was such an easy process and was so helpful with all my concerns and questions. Great experience 🙌🏽

Bought a new Puma Gen E on a personal hire contract. Everything in terms of test drive, model range, costs, contract details etc handled very well by sales staff.
Problems with Ford Lease Co which led to significant delays in delivery of the car but these not related to staff at Vertu Motors, Redditch. Staff here explained problems with Ford Lease, kept me regularly informed on progress and offered a courtesy car until delivery of the new car.

I was unsure about purchasing a car via the online route without visiting the showroom but I’ve got to say I can not fault the team, Gabbi was great from the first call, I asked if I could have a walk around video of the car I liked and specified certain things I wanted to see to make sure they worked.
Gabbi sent the video over within a hour of the phone call, she then scheduled a call back for when I had watched the video. I decided I like the car and wanted to go ahead with the purchase. I paid the deposit to secure the car and a follow up call was made for when Gabbi was back after her days off. We went through paperwork and it was organised that the car would be delivered to me at my work, the time frame from deposit to receiving the car was within a week. On the day the car was arriving I had a call to say the car was ready to leave and a timeframe on what time it would arrive, the car arrived as stated and as I work for a vehicle repair garage the vehicle was taken onto a lift and checked over by the technicians, the car was as it was advertised, no issues or concerns were found. I was very sceptical about buying without seeing but I would highly recommend using Vertu, I can not fault the team at all.

We recently purchased a Ford Puma from Joe Graham at Vertu Motors. We found the experience of buying the car extremely easy because Joe made a great effort to help in every part of the process. Every question was answered quickly and explained fully so we understood. We’d like to thank Joe for all his help and assistance.