Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I am very impressed with their product line and the constant software upgrades they are implementing. Fingers crossed soon they will created their own image section where we can created our own desig... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

The products are great, and they make it pretty easy to create, but the cost has been getting higher, to the point that it is hard to make a profit. There are also issues with communication in the app... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It’s only been 2 months since I discovered and started working with viaGlamour to create my own makeup brand. My account manager has been nothing short of amazing, efficient, & prompt with any questio... Ver más

Valorada con 5 estrellas sobre 5

I absolutely love the products!! I have sold out3 times!! Aila does an amazing job on executing the print jobs as well!!! Glad to work with them !!

Información sobre la empresa

  1. Proveedor de soluciones para eCommerce
  2. Servicio de business-to-business

Escrito por la empresa

Create your own makeup line. viaGlamour is Canada's largest on-demand cosmetics lab that lets you create custom products, packaging, skincare, makeup, and organic products for free.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

41 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Now my second month having via make my…

Now my second month having via make my orders and and I LOVE IT! 🤩 My customers always post pictures of their orders and they always look exactly how I wanted them packaged. Can’t wait for mascaras.

5 de junio de 2020
Opinión espontánea
Logotipo de viaglamour.com

Respuesta de viaglamour.com

Thanks Samantha! Glad we got you all setup, you were a delight to chat with! We appreciate the kind words, send me a message when you get a chance so we can thank you. :)

- Keira

Valorada con 5 estrellas sobre 5

Love my product

Love my product! I’m in Canada too and got my product in 2 days! Thanks for support.

5 de junio de 2020
Opinión espontánea
Logotipo de viaglamour.com

Respuesta de viaglamour.com

That's great to here, we love working with Canada Post!

Valorada con 3 estrellas sobre 5

Great products, but not sure if I will continue with this company

The products are great, and they make it pretty easy to create, but the cost has been getting higher, to the point that it is hard to make a profit. There are also issues with communication in the app dashboard. You never know if the information your are looking at is accurate, which makes it hard calm down concerned customers when you can't even accurately explain to them what is going on with their order. I'm starting to look at different companies.

21 de mayo de 2020
Opinión espontánea
Logotipo de viaglamour.com

Respuesta de viaglamour.com

Hey Janelle - you might be interested in our bulk discounts! You can also reach us by email, phone, or live chat anytime you need help getting a USPS tracking information clarified too. We're on your team -- we want customer orders to get delivered without hiccups too!

I'm personally reachable at hey+ceo@viaglamour.com

- Kiril

Valorada con 5 estrellas sobre 5

I really enjoy this site

I really enjoy this site, its fun to use and allows me to be creative. Its had a lot of updates which has made everything go a lot more smoothly than before and the speed problem has been resolved.

20 de abril de 2020
Opinión espontánea
Logotipo de viaglamour.com

Respuesta de viaglamour.com

We'd love to fix this for you! However, it doesn't look like you have an account with us?

Can we help upgrade your account? Please email hey+ceo@viaglamour.com :)

Valorada con 1 estrellas sobre 5

So disappointed

So disappointed!
The website is soooooooo slow.........minutes to load, cannot edit themes. Overall just having the worst experience. I was happy to start my business, even when I had Shopify, VG was still having the same problems.
I have no issues contact the support team but the problems still exist. Even when I go to my store online, it loads slow and/or error. How embarrassing is this, and a waste of my money.

26 de marzo de 2020
Opinión espontánea
Logotipo de viaglamour.com

Respuesta de viaglamour.com

Hey E - I'm sorry! We're having a really hard time dealing with the uptick in traffic. Let me know your account and I'll happily get everything cancelled for you.

Valorada con 1 estrellas sobre 5

Completely Disappointed

Do not use this company if you don't want to wait a full month for your customer to receive their orders. I notified them multiple times that for 5 out of 7 of my orders it took anywhere from 3 to 4 weeks to get to the customer. They go for days ignoring your messages and it isn't until you are angry someone finally responds with mediocre resolution and apology in an attempt to keep your business. I am going to research other companies to see if I can find something better that doesn't upset my customers because they are waiting and waiting and waiting while I am trying to get via glamour to even respond to me if at all.

6 de marzo de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

lack of Opportunities

they are very long to answer emails, there are all the time problems on the site, the production of a small product even takes several days and finally they advertise new features but they bring them back each time, lack of Opportunities

3 de marzo de 2020
Opinión espontánea
Logotipo de viaglamour.com

Respuesta de viaglamour.com

If you ever need an ultra-fast answer to a question, feel free to call us at 8662174177!

Valorada con 5 estrellas sobre 5

I am so happy that I have found this…

I am so happy that I have found this company. Always wanted to start my own business and be my own boss. Love how easy it is to set things up and love that they are adding some more new things for us. I am new to this and cant wait to start selling :) thank you so much to ViaGlamour for helping me and many others to start our own businesses without the hassle :)

6 de diciembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service! I just started working with viaglamour on my line, and I’m already impressed with how good my experience has been. I am so looking forward to continuing to do business with them. Also, shout out to Kiera for being amazing!!!

9 de noviembre de 2019
Opinión espontánea
Valorada con 3 estrellas sobre 5

I like viaGlamour, but they have some problems

I like viaGlamour and there’s products but I have come across a few problems.
1. The website I created loads so so so slow, it takes about 3 minutes to load and I only have 4 products listed. I wish it would load quicker.
2. They are horrible at responding to emails. I have emailed them and they responded once and never replied back to my response. I have gotten in touch with the owner of viaGlamour and my account manager and none of them have responded.
3. They need to have bigger palettes. I feel like 5 shades isn’t enough. They need 9,12,15, and 18 shades at least.
4. Their foundation shades sucks. I feel like they need a bigger shade range. At least 30-40 shades. The diversity lacks and it’s sad.
5. The concealer shade range sucks too. It’s very small and some of the colors are true to color . Neither is the foundation.
6. They need more products. Maybe makeup brushes and more cosmetics.
Overall everything else is fine .

1 de septiembre de 2019
Opinión espontánea
Logotipo de viaglamour.com

Respuesta de viaglamour.com

Hey Kevin - thanks for taking the time to write an honest review!

You'll be happy to know we've made hundreds of changes to improve viaGlamour.

1 - The website was loading quite slow during summer high traffic. We've made several changes to put each storefront on a dedicated VPS. This drastically improves speeds but also ensures visitors internationally get the fastest available speeds. The improvements going forward all focus on a fast storefront experience.

2 - We've brought on more support staff. You should always be getting answers within a day. You can always email me at hey+ceo@viaglamour.com if you'd like my personal help. :)

3 - We're on track to new palette sizes! The 12 one should be available Nov, a tri-palette was added this month. They can also be individually designed to match different brand themes too.

4/5 - I'm sorry you don't like our foundation selection! We'll have a larger gamut available late this year. Please email us if you need a specific formulation, we're happy to accommodate.

Again, thank you so much for the positive review. I'm more than happy to chat with you privately if there's anything I can do to make your business a success. - Kiril, CEO

Valorada con 4 estrellas sobre 5

Started my line a few months ago with…

Started my line a few months ago with the help of Via glamour, and was really easy to work with. There have been a few issues with hairs and black particles on brand new out of the box lipsticks and issues with taking weeks for them to approve designs for the products. But overall has been a fun journey to work with them and can't wait to see where this takes me.

25 de junio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing

I can’t recommend Viaglamour enough! They have an amazing platform and they are always looking at ways of improving your experience. They have exceptional communication so your never stuck in the deep end. Great quality products that also smell amazing! I’m very excited for my little business adventure!

4 de abril de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Newbie

It’s only been 2 months since I discovered and started working with viaGlamour to create my own makeup brand. My account manager has been nothing short of amazing, efficient, & prompt with any questions I’ve had. I’m still in the “new” phase of it all, but will recommend viaGlamour to anyone who’d like to start their own makeup brand. Thank you guys, & keep up the great work! :)

28 de diciembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company!

I chose ViaGlamour to help me launch my own makeup brand, and I have not been dissapointed. There is so much creative control on my side and I love the products and packaging. Getting in contact with my account manager is never in issue and I typically receive a response within minutes. All in all, I am very happy with ViaGlamour!

8 de diciembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

I started of scared not sure if this…

I started off scared not sure if this was a real site . I begin to tell myself let's just try it so I did and I can truly say this has been a good investment , the quality of the product is amazing and I'm loving wearing my own cosmetic line !!!!

11 de noviembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

They helped me every step of the way…

They helped me every step of the way and so far everything has gone as planned! I have dreamt of owning my own cosmetic line and viaGlamour is making that happen for me! Thank you

19 de octubre de 2018
Opinión espontánea
Logotipo de viaglamour.com

Respuesta de viaglamour.com

Thank you for the review! We absolutely love the kit you created. 😍

Valorada con 4 estrellas sobre 5

Awesome Product

The process was pretty easy to follow I was lost at times but the viaGlamour team was only an email away and would help me if I had any problems. The actual products were great and I really loved the quality. The packing was exactly what I wanted.

8 de octubre de 2018
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más