Ordered an HVAC panel for a Disco Sport. Seemed a great item and happy with the quality and price paid. Contacted support with a query post-installation and the response was super-quick and informa... Ver más
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Consulta las opiniones de los clientes
Bought seat belt pads, speedometer rear cover & rear view mirror in monochrome Union Jack for a mini F56. Only the seat belt pads fitted. The speedometer cover isn’t for this car & is totally differ... Ver más
I had a great experience with Victorious Automotive! I had a 13-inch GPS and infotainment system installed, along with a new AC display, and everything was done perfectly. The installation was su... Ver más
La empresa ha respondido
A little confusion, the item ordered turned out to be for a LHD vehicle. This occurred after asking if the item was suitable for UK cars. A full refund was given and congratulations for doing so. A c... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At Victorious Automotive, our mission is to provide you with the finest automotive products and accessories available in the market. We carefully source our products from leading suppliers across the globe, ensuring that you have access to the latest and most stylish collections. With a specialized focus on Range Rover accessories, our expert team brings a wealth of knowledge and experience to deliver top-quality solutions for your vehicle. Whether you’re looking for performance upgrades or luxury enhancements, we offer a wide selection to meet your needs. Our dedicated team is always on hand to assist you with personalized recommendations and to ensure your satisfaction. Please don’t hesitate to contact us for any inquiries or support.
Información de contacto
Reino Unido
- victorious.shop
3,7
Medio
57 opiniones
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Best experience
Outstanding service and customer service team. Maintain the outstanding service
23 de septiembre de 2021
Opinión espontánea
Good quality and great customer service…
Good quality and great customer service 👌 👍
16 de septiembre de 2021
Opinión espontánea
Respuesta de Victorious Automotive - Luxury Car Accessories
Thank you very much for using Victorious Automotive. We at Victorious value positive feedback and appreciate the support. Thank you.
Caveat Emptor....Let the buyer beware!
Let me start by saying that I did not get as far as ordering anything from Victorious Automotive. I had every intention but gave up having tried unsuccessfully for a number of weeks to get answers to straightforward questions about the item I was intending to purchase. This review is about that experience or rather the lack of it.
I started by sending an email to the address on their website, sales@victoriousshop. Not having heard anything for more than a week (not even an acknowledgment), I resent the email but again heard nothing. I should have given up at this stage but being determined to purchase I revisited their website and sent a follow-up via their chat mechanism, which took me to a link via WhatsApp. On this occasion I got a short reply, ‘Will come back to you’. Other than that, there has been NOTHING since despite me sending yet another follow-up. Ironically, their website states ‘We have 24/7/365 Ticket and Email Support’ but that is definitely not my experience. I have now given up buying anything from this Company on the basis that if this is the way that they respond to customers intending to buy something then God help me (you) if I (you) do buy something and anything goes wrong!!
Another reason for my decision not to buy is that having done a bit more research on Victorious Automotive, I am concerned about the integrity of the Company;
1) Although their website looks professional, there is no contact address for them anywhere on the website. UK law demands this irrespective of where the Company is located. Instead, all communication links are via email and chat. A search for Victorious Automotive on Google brings up two addresses. One in a residential street in Twickenham, the other an office block in EC1, London. Both appear to be nothing more than maildrop locations.
2) Moreover, Victorious Automotive is not registered on Companies House, which begs the question as to whether the Company exists, or perhaps, and more likely, indicates that they are trading from somewhere overseas. This is not necessarily a problem but the absence of Company address details and overseas company registration number on their website is.
Mine might be an isolated experience but on the strength of this I have given up on any attempt to purchase from them and I could not possibly recommend them.
15 de septiembre de 2021
Opinión espontánea
Respuesta de Victorious Automotive - Luxury Car Accessories
Hi Dr D,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job. As you shared in your review, this was not the case for you and for this, we do apologize. Our customers are the heart of our business and we understand you’re feeling disappointed about not receiving a response on this occasion given that your mail went to junk mail and was missed. Rest assured we are a UK company and that we do have a registered on the website. Please know we’d like to make this right for you. We’ve sent you an email and if you’d like to chat further, we do hope you will give us another opportunity to earn your business. Thank you, again, Dr D for taking the time to share a review with us.
Victorious Automotive Team
ORDER #2690 was not delivered
ORDER #2690 was not delivered.
Also no reply to my emails.
Does this company exist anymore?
12 de julio de 2021
Opinión espontánea
Respuesta de Victorious Automotive - Luxury Car Accessories
Hi Ali,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job.
As you shared in your review, this was not the case for you and for this, we do apologize. Our customers are the heart of our business and we understand you’re feeling disappointed about not receiving your order in this occasion given that your mail went to junk mail and was missed.
Please know we’d like to make this right for you. We’ve sent you an email and if you’d like to chat further, we do hope you will give us another opportunity to earn your business.
Thank you, again, Ali for taking the time to share a review with us.
Very good service and after sale
Very good service and after sale. They are always there to answer question. Very prompt delivery and high quality products.
Highly recommended.
19 de marzo de 2021
Opinión espontánea
Respuesta de Victorious Automotive - Luxury Car Accessories
Thank you very much for using Victorious Automotive. We at Victorious value positive feedback and appreciate the support. Thank you.
Excellent company
Love this company, always available to advise me on the latest products for my Range Rover sport. I have ordered many times and I’m always impressed with their products and customer service!
16 de febrero de 2021
Opinión espontánea
Respuesta de Victorious Automotive - Luxury Car Accessories
Thank you very much for using Victorious Automotive. We at Victorious value positive feedback and appreciate the support. Thank you.
Highly recommend!
Great company, fantastic and responsive customer service. This is my 6th time ordering from them and I’m very impressed with the sheer range and quality of their products! Highly recommend, speedy delivery and great value for money too!
16 de febrero de 2021
Opinión espontánea
Respuesta de Victorious Automotive - Luxury Car Accessories
Thank you very much for using Victorious Automotive. We at Victorious value positive feedback and appreciate the support. Thank you.
Superb products
Superb products! Professional customer service, I’ll definitely be buying more.
16 de febrero de 2021
Opinión espontánea
Respuesta de Victorious Automotive - Luxury Car Accessories
Thank you very much for using Victorious Automotive. We at Victorious value positive feedback and appreciate the support. Thank you.
It is impossible to review a product…
It is impossible to review a product that has not arrived. Please find out where it is and rectify this situation. Please come back to me with your answers
5 de febrero de 2021
Respuesta de Victorious Automotive - Luxury Car Accessories
Hi Jonathan,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our guests to ensure we’re doing a great job.
As you shared in your review, this was not the case for you and for this, we do apologize. Our customers are the heart of our business and we understand you’re feeling disappointed about the delivery speed of the product. We have chased this item for you and it is indeed on its way.
Please know we’d like to make this right for you. We’ve sent you an email and if you’d like to chat further, we do hope you will give us another opportunity to earn your business.
Thank you, again, Jonathan for taking the time to share a review with us.
They didn’t receive the items
I paid for the items but I didn’t receive it yet since Three months .
5 de febrero de 2021
Respuesta de Victorious Automotive - Luxury Car Accessories
Dear Abdulrahman,
Thank you for your review. We have checked your tracking number and indeed the order could not be delivered, as Dubai post have tried to contact you on a number of occasions. The item has been returned to us. We have issued you with a refund.
Number: RB034029768SG
Package status: Alert
Country: Singapore -> United Arab Emirates
Destination:
2021-01-29 09:21 Dubai Sorting Centre, United Arab Emirates, Transit Out
2020-12-29 15:06 Dubai Sorting Centre, United Arab Emirates, Arrived At Dubai Sorting Centre
2020-12-29 08:45 Delivery Centre - Um Ramool (Dubai), United Arab Emirates, Shipped To Dubai Sorting Centre
2020-12-28 17:55 Delivery Centre - Um Ramool (Dubai), United Arab Emirates, Attempted To Contact Customer - Addressee Not Available
2020-12-28 17:55 Delivery Centre - Um Ramool (Dubai), United Arab Emirates, Attempted To Contact Customer - Addressee Not Available
2020-12-24 10:50 Delivery Centre - Um Ramool (Dubai), United Arab Emirates, Attempted To Contact Customer - Addressee Not Available
2020-12-23 23:15 Delivery Centre - Um Ramool (Dubai), United Arab Emirates, Arrived At Delivery Centre - Um Ramool (Dubai)
2020-12-23 19:50 Dubai Sorting Centre, United Arab Emirates, Shipped To Delivery Centre - Um Ramool (Dubai)
2020-11-28 21:22 Sgsinb, Shipped To
Origin:
2021-02-03 00:00 Please contact Lodger.
2021-02-01 00:00 Returned from overseas (Country code: AE)
2020-12-29 00:00 Receive item at delivery office (Country: AE)
2020-12-28 00:00 Attempted/Failed Delivery (Country code: AE)
2020-12-24 00:00 Attempted/Failed Delivery (Country code: AE)
2020-12-23 00:00 Arrival at Processing Center (Country code: AE)
2020-12-05 00:00 Arrival at Destination Post (Country: AE)
2020-11-28 00:00 Despatched to overseas (Country code: AE)
======================================
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Respuesta de Victorious Automotive - Luxury Car Accessories
Thank you very much for using Victorious Automotive. We at Victorious value positive feedback and appreciate the support. Thank you.
LOVE the Tesla ring
Not only do I LOVE the Tesla ring, but they were SO fast at returning my email questions! LOVED my experience working with them.
29 de enero de 2021
Respuesta de Victorious Automotive - Luxury Car Accessories
Thank you very much for using Victorious Automotive. We at Victorious value positive feedback and appreciate the support. Thank you.
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