Victory Curtains and Blinds Opiniones 782

I ordered my blinds in late July and its now November 24. No blinds! Two incorrect attempts and no phone call or any aftercare.
They require full payment before install -they hold your deposit to ransom and will not install till you pay the full amount rendering me powerless.
Rubbish!

The measurer and installer were both great to deal with. They always turned up at the pre-arranged time. I’m very happy with the work done.

Leana came and quoted our home for curtains and she was fantastic!
Super professional, friendly and knew exactly what we were after. Definitely recommend

Kay was very helpful, kind and understanding. I would recommend Victory Blinds, we have found them to be very professional and they have been a pleasure to deal with.
The blind look amazing. Thank you Kay and Pascal.

If I could give a negative star I would.
The sales people have no idea how to communicate and the Sales Manager doesn’t even give you “the valued customer” the respect of returning your calls.
They also advertise that they are Australian made….rubbish.
I would never recommend Victory Curtains and Blinds to anyone - save your money.
Dealing with this company was very stressful.

I used them a couple of years before and they were great. However this time has been painful to say the least.

I ordered shutters, roller blind and honeycomb blinds in May, it’s November and I only have the honeycomb blinds. The roller blind came on the wrong colour and size, came back again on the wrong colour and I’m still waiting for the right one. The shutters for whatever system error were delayed for 10-weeks. And after they reschedule the installation and then I get phone calls from the installers saying they are coming on the original day.

It looks like the systems are messed up and their communication it’s terrible. It has been a very painful process and I only got a $200-300 refund, for my troubles. But they were really quick on charging me the whole cost of the blinds.

This is my second time using Victory and I still can’t fault them. Measure and quote was speedy and Mary was so knowledgeable and took great care to match my existing window treatments. I needed narrow shutters and blockouts over the shutters which other companies don’t do. Everything was installed today by Jae who was precise and efficient. Would recommend! Thanks team.

Never again! I am giving Victory Curtains and Blinds one star for their unprofessional approach. It took 14 months to have the blinds installed for just two bedrooms. After five attempts and five different installers, we were finally assigned to Charlie, who made it his mission to complete the job as he felt bad that it had taken so long for us to receive what we had paid for. For this reason, we are giving Charlie five stars for his excellent work. Thank you Charlie!!

Terrible customer service by the sales team when it came to asking them to fix curtains that didn’t do what they were designed to do. They are impossible to get in contact with, especially the sales teams, when you need something fixed. I’ve been chasing them for an option to repair for over 3 months and all they suggest (when they occasionally respond) is for me to pay more to get an extra curtain or blind to fix the problem. Save yourself the stress and hassle and spend your money with a company that treats customers with respect and will provide proper customer service.

I had the privilege of meeting Joshua Correa the most knowledgeable and understanding person I have ever met. Every question I asked was answered efficiently & effectively. He understands his products thoroughly & his customer service skills are amazing! This is the person to reach out for advice. Victory Blinds is so fortunate & lucky to have Joshua on their team! I hope you look after him because he is unique!

When a friend had a quote from Maria I saw how professional and experienced she was. She came and measured for my living/dining area and we had large sheer curtains with lining curtains behind installed. After the installation I changed my mind and wanted one of the curtains split and reinstalled with separate controls. She arranged for one curtain to be removed, adjusted and re-installed at a reasonable price. I am 100% happy with the final result, especially getting exactly what I wanted.

Marty was super flexible and reliable. He had some great ideas. Straight to the quote, in and out and quote sent immediately to my email. Good price. Sale on and good discount.

My new kitchen blind looks great and the measure and quote and install was quick and easy.

Thursday 28 August we had awnings fitted to the deck. The awning closest to the wall appeared offline and the installer, Jack, advised that the deck was not level. We have since put a level on the deck and found it is level but the awning does not follow the board line therefore would skew the result. I’m no installer but I do wish to have this remedied as we feel that we should not pay for awnings that do not have a good visual feel or my be distorted and may reduce the life of the waning

Whole process was simple. We were kept informed and the staff who measured, provided the quote and installed the curtains were personable, and efficient.

Good & quick response to my enquiries.
Blinds great quality.
Installation quick & well executed.

We were blown away by the sales service from Marty. He provided great advice and guidance on the different options and presented a compelling value proposition. It was Marty that got the deal across the line. Thx again.

From quote to installation date was very quick,no issues Installer was very precise on time installation.

Great salesperson

Although it took a while to complete this job I found you guys to be flexible and always willing to assist.