Description was deceiving. Describes a list of things that come with DIY kit, and most of it didn't come with it.. I just wanted the fruit fork (which didn't come with it, even though it was listed) I... Ver más
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Consulta las opiniones de los clientes
A falling tree broke the mounting L bracket and antenna on one of your products. It took a month+/- to learn that the mounting bracket is not sold separately, to get your recommendation on a replace p... Ver más
This is such a quality bird house! I'm really looking forward to experimenting with the different sized openings to see what birds take up residence. It was packaged and sent with such care. It is the... Ver más
Got the smart feeder as a present. It assembled easily and instructions were clear. The assembled feeder is easy to mount with the bracket attached with screws, or with a strap. We got it paired up an... Ver más
Información sobre la empresa
Escrito por la empresa
VINGUYS is a technology company focused on enhancing the birdwatching experience through innovative solutions. Our flagship product, the VINGUYS V-feeder, combines cutting-edge technology with a passion for nature. Designed with advanced features such as HD video resolution, real-time notifications, and bird species recognition, our smart bird feeder allows users to monitor and enjoy wildlife in a more interactive and meaningful way. Founded with a deep respect for nature, VINGUYS aims to provide a seamless, intuitive experience for bird enthusiasts, whether they are seasoned birdwatchers or newcomers. Our team consists of experienced professionals with expertise in smart technology and environmental sustainability, dedicated to developing solutions that foster a greater connection between people and the natural world. At VINGUYS, we are committed to continuous improvement, offering innovative, user-friendly products that make birdwatching more accessible and enjoyable. With a focus on quality, reliability, and customer satisfaction, we aim to be a trusted partner for anyone looking to enhance their interaction with wildlife.
Información de contacto
2060 N Collins Blvd ste 110, 75080, Richardson, Estados Unidos
- support@vinguys.com
- vinguys.com
3,7
Medio
51 opiniones
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
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Description was deceiving
Description was deceiving. Describes a list of things that come with DIY kit, and most of it didn't come with it.. I just wanted the fruit fork (which didn't come with it, even though it was listed) I reached out to you guys and after 3,4 days of no response I had to go through pay pal to get a refund.. I'd list 0 stars if that was an option! Customer service is terrible, non existent.
27 de marzo de 2026
The solar charging station works great
The solar charging station arrived and was easy to install
13 de marzo de 2026
Absolutely love this bird feeder
Absolutely love this bird feeder. So much fun to both see the birds but also to have them identified
2 de marzo de 2026
Ordered memory card directly from…
Ordered memory card directly from Vinguys that the camera will not recognize.
10 de marzo de 2026
Poor Customer Service
A falling tree broke the mounting L bracket and antenna on one of your products. It took a month+/- to learn that the mounting bracket is not sold separately, to get your recommendation on a replace part, and getting a replacement antenna. Too much time in answering my questions.
10 de marzo de 2026
Communication is lacking
Communication is lacking. The only route to communication is the chat. After initial communication, when I tried to follow up the chat was mute. It would be better if there was an email address or 800 number that a customer could get real time information.
5 de marzo de 2026
This is a good company with good…
This is a good company with good products. Very happy
26 de febrero de 2026
Really have enjoyed the bird feeder
Really have enjoyed the bird feeder
I have lots of activity and the view is outstanding
Thanks
26 de febrero de 2026
Love the products
Love the products. I have the feeder with the wifi cam as well as the new nest boxes I will use this coming year.
3 de febrero de 2026
Never received the item
Never received the item. No response from the company to my emails.
3 de febrero de 2026
Excellent craftsmanship
I gifted the bird house to friends who are avid birders. They were so impressed with the craftsmanship, & especially appreciated the varied entrance hole sizes.
3 de febrero de 2026
Discount promo didn’t work and no refund
Placed order that was supposed to be discounted. Discount did not process and reached out to team. Team replied three days later, on 2/2/2026 and stated that they would credit my account in 7-10 business days. I have seen no credit to my account and their communication has been minimal.
3 de febrero de 2026
This is such a quality bird house
This is such a quality bird house! I'm really looking forward to experimenting with the different sized openings to see what birds take up residence. It was packaged and sent with such care. It is the perfect gift for yourself and others.
3 de febrero de 2026
Bird Feeder Will Not Last Long
The bird house looks good but is made out of cheap material and will not hold up in the elements. The shipping was quick and the bird house was only $12 but the only way this will hold up is if it were left indoors as a decoration. It will not last as an actual bird house. Maybe one season if you were luck. Very disappointed.
3 de febrero de 2026
Great quality products and support
Great quality products and support. Quick shipping. Thank you!
3 de febrero de 2026
Excellent products with fast shipping.
3 de febrero de 2026
Beautiful designs and very thoughtful…
Beautiful designs and very thoughtful products. Customer service is top notch.
3 de febrero de 2026
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