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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

My order said it had been delivered by DHL and the photograph of proof of delivery showed a pavement with no parcel!!! It was obviously NOT delivered. I contacted customer services who said they had... Ver más

Valorada con 5 estrellas sobre 5

I tried to call Vinissimus UK many times: it seems nobody picks up ever!? So I wrote to them: noboby replied either!! So I contacted Vinissimus in Spain, and I was very pleasantly surprised. They rep... Ver más

Valorada con 5 estrellas sobre 5

I did see all the negative comments & did worry. However! I was kept up to date with where my order was & DHl were informative too. It didn’t come for Father’s Day as I would’ve liked. But it arrive... Ver más

Valorada con 1 estrellas sobre 5

I have used Vinissimus previously with no issues. However I placed an order in August which is nowhere to be seen. I have attempted to contact Vinissimus via email, UK and Spanish phone numbe... Ver más

Información sobre la empresa

  1. Tienda de vinos
  2. Mayorista e importador de vino

Información proporcionada por diversas fuentes externas

Leading internet retailer of Spanish wines. More than 6,800 Spanish wines. More than 102,000 satisfied customers all over Europe. Personal service and swift response.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

77 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,7

Todas las opiniones

(77)

13 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 2 estrellas sobre 5

It's very sad

It's very sad - it used to provide a great service. It doesn't seem to have managed Brexit at all well. Obviously prices have gone up, as we now have to pay British excise rather than Spanish which is diddly squat. But from the reviews below it seems that they still haven't organised their delivery chain. My last order, in March took about six weeks, but as a reward for my patience, I was given a discount against my next order. However, it doesn't seem a good idea to be redeeming it just now.

9 de julio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely useless. Terrible experience.

I like wine. I buy lots, from all over Europe. I use a variety of company's.
I thought I would give Vinissimus a try as I was looking for a particular Italian white which my wife loves and while searching it came up on Vinissimus's site on offer. So.........
21 May placed my order.
Two weeks later received an email saying the vintage I ordered was unavailable. Would I like the later vintage. OK, that'll do.
THEN they couldn't get the 8 bottles I ordered only six. OK, that'll do.
THEN there was a delay getting it from Spain. But its an Italian wine????
Delay, delay delay.
THEN Vinissimus's carrier UPS shut its warehouse where all the wine was shipped from. Really?
THEN yesterday 5th JULY!! I cancelled my order and received a refund.
I've ordered the wine from a trusted reputable wine importer who assured me I'll have it by this time next week.
Honestly thought that company's like this didn't exist anymore.
Allan. Disappointed. Liverpool.

6 de julio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

No wine - no refund. Unacceptable

I ordered my wine over a month ago with expected delivery in 10 days and... still no wine. Customer services kept assuring me it was on the way but it never arrived. Finally I requested a refund and they completely ignored me. The office contact numbers they provide ring through with no response and no answering machine. DO NOT BUY FROM THIS COMPANY

6 de julio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

DON'T DO IT, NO MONEY AND NO WINE

Ordered champagne as it was £10 cheaper per bottle from here. No delivery 6 weeks after and now they're not refunding my money either. Don't trust them and don't order from them. I didn't listen now I'm out £100.

1 de julio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Fraudulent company

Wines did not arrive after 3 weeks, too late for celebration they were bought for, offered me a refund, had charged me £40 and then said they refunded me in euros / £7 less than I was charged. They advertise a Uk address, London but have no Uk contact number. Avoid this company like the plague!!!!

31 de mayo de 2021
Opinión espontánea
Valorada con 2 estrellas sobre 5

Misleading delivery information

Previously I had used Vinissimus and was happy with the level of service. However this time around they offered a very disappointing service. I ordered wines on the 3rd of May which were to be delivered between 14-24 which was fine as I needed them for a special occasion on the 28th. On the 25th I emailed Vinissimus to inquire as to why they hadn't arrived and was told they wouldn't be delivered until some time during the week commencing the 31st. A refund was offered which i had to accept as I had to go buy the wines elsewhere. If there are delays as a result of Brexit, then Vinissimus should warn their customers in advance and not advise of overly optimistic delivery times.

31 de mayo de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT BUY FROM HERE IF YOU WANT TO…

DO NOT BUY FROM HERE IF YOU WANT TO SEND A GIFT

Dreadful service and clueless support.

Delayed a birthday gift by over a month, sent the wrong bottle and struggled to read emails at every stage. Awful awful service

6 de mayo de 2021
Opinión espontánea
Valorada con 2 estrellas sobre 5

order mismanaged

i made an order for a Xmas present on Dec 12. order initially delayed because one of the ordered item was not in stock, then cancelled because apparently was not possible to deliver for Christmas with the promise to refund. then, after i spent money to take alternative
arrangements ( as the order had been cancelled), they delivered the order and charged me. unacceptable service,

4 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

These guys are great

These guys are great. Always a good delivery, nothing broken so far in about 10 orders. I don't like the shipping costs at all, it can add £30 to your order - but they have some great wines for £7-8, which I can't see to find anywhere else. If I could change anything I'd suggest free delivery over £100 or with 12 bottles. If I've spent £200 on 12 bottles, it does hurt to pay an extra £30 shipping, but such is life.

17 de noviembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Enough Ribera del Duero's to make you very happy

I've bought from here a few times.
A fantastic selection.
Having been to this area of Spain (Duero) for work a few times, I've been fortunate to have had some superb wine of an evening - and at a very reasonable cost.
The RdD wines in the UK supermarkets are ok, but expensive really for the quality.
This place has hundreds to choose from, both cheaper and more expensive than UK, and all the ones I've tried have been excellent. And if you go expensive, they are truly superb!
Don't look anywhere else for your Christmas Reds.
The Rose and Whites are good too!!!!

16 de noviembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent for Fortified Wines

I have ordered from this company several times. I'm a sherry lover and find that they have a good selection at a better price than is generally available in the UK. I also buy some port through them.

The wines come well packaged and on time. They use UPS for delivery, so you can track the order and receive updates when things are delayed or arriving early.

On one occasion I received conflicting shipping information and emailed them to clarify. They responded promptly and clearly and the goods arrived as expected.

Overall, an excellent experience.

27 de octubre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent selection of Spanish brandy and wine

I placed an order for six bottles of brandy and wine last Monday afternoon. The order was delivered early Friday evening. I was able to track my order and when it arrived from Spain, I was impressed by how well it was packaged. Everything was in tip top condition. Based on this experience, I would not hesitate to use this company again. (Note: When ordering you will be charged in Euros – even though you may have opted to see the prices in pounds. If you can, use a credit card which does not charge commission.)

5 de noviembre de 2018
Opinión espontánea

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