I ordered the FC1 yesterday for $1,299. Today I received an email from Viribus that the FC1 is on sale for $843. I immediately contacted their customer service and asked if they would honor the lower... Ver más
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Consulta las opiniones de los clientes
At the time I bought my e-bike (step-thru Breeze) it was almost 30 years the last time I rode a bike, at 65 years old the knees don’t work as good as a 30 yo so having the pedal assist got me out of... Ver más
Absolutely abhorrent customer service. First the bike arrived with broken mirrors and a giant dent. They sent new mirrors and refunded $40 for the dent. Two battery charges in and all 4 NFC cards stop... Ver más
My VB1 has given me my freedom back! Arthritis made driving painful, but now I zip to the library, pharmacy, and meet friends for coffee. The basket holds everything. It feels safe and secure, and the... Ver más
Información sobre la empresa
Escrito por la empresa
Viribus offers an extensive selection including adults trikes, electric tricycle, mountain bikes, electric mountain bike, electric folding bike etc.
Información de contacto
3351 E. Philadelphia Street, 91761, Ontario,CA , Estados Unidos
- 3203773106
- support@viribusbikes.com
- viribusbikes.com
2,7
Malo
111 opiniones
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Great product but slow customer service
We ended up buying 3 E-Bikes of different kinds. Very happy with all 3. Customer service is very good and very considerate of the customer but very slow to respond. Likely due to being understaffed.
21 de octubre de 2023
The bike arrived with a bent fork
The bike arrived with a bent fork. The front wheel doesn’t fit. Can’t use the bike.
25 de octubre de 2023
Respuesta de Viribus Bikes
Dear Mr. Frayne,
We are sincerely sorry to hear about the issue you encountered. This is certainly not the experience we intended for you to have.
Our team has taken immediate action and has contacted you to resolve this issue. We have arranged to send you a new set of parts to replace the damaged fork and ensure your bike is in perfect working condition.
Please accept our apologies for any inconvenience this may have caused. We appreciate your patience and cooperation as we work to make this right for you. If you have any further questions or concerns, please don't hesitate to reach out to us.
Thank you!
Viribus Customer Support
Putting it together
Didn’t like the fact that it came in one box in pieces and I had to try to find a neighbor to help put it together. It sat in my garage for almost 2 weeks before I could arrange for help.
25 de octubre de 2023
Respuesta de Viribus Bikes
Hi James,
We sincerely apologize for the challenges you encountered while assembling our product. Your feedback is invaluable, and we have taken action by involving our product development team to address this issue and ensure future improvements.
We appreciate your input, as it helps us enhance our products and customer experience. Thank you for choosing our product and for your helpful review. Do not hesitate to contact us if you have any further questions and need assistance.
Thank you.
Viribus Customer Support
Just what I wanted
Fast service, just as advertised, Customer Service was easy to contact when I had a question. They responded quickly, and then they resolved it immediately. I had bought a regular electric bike and was just too old to really ride it and enjoy it.
For a couple $100 more, I can join all my friends on their bikes. It's the latest thing at all the campgrounds and we camp regularly. If you are hesitating to order from this company, don't wait. I'm a real person. Nobody made me do this review, and I'm completely satisfied.
25 de octubre de 2023
Love this bike!!
Love this bike!!! Great quality. Great size. Super nice looking. Long battery. Has an alarm!! Highly recommend!
23 de octubre de 2023
Extremely fast and helpful customer…
Extremely fast and helpful customer service went above and beyond to help me with an issue
23 de octubre de 2023
Actually happy with purchase!! because the…
Our experience was great because the bike came really fast. Looks great and works, is intended to be main transportation
Thank you
18 de octubre de 2023
The front brakes do not work after…
The front brakes do not work after multiple adjustments, the basket did not come with appropriate hardware, and I have been waiting for days for a live person to contact me about my issues
12 de octubre de 2023
Respuesta de Viribus Bikes
Hello Wen Tung,
We truly apologize for your negative experience and will do everything we can to properly resolve the situation.
Your query has been sent to the associated department and they will be contacting you as soon as possible.
Thank you.
Viribus Customer Support
Once we got on the same page the…
Once we got on the same page the service was prompt, reasonably priced and promptly delivered.
16 de octubre de 2023
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