Shubhangi Kedare went above and beyond to help me with my queries and provide the support I needed. She was warm, welcoming and genuinely caring, making sure I was happy with the final service. Tha... Ver más
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Consulta las opiniones de los clientes
Sunam did a great job going over my welcome call. He had a great idea to split my commercial into 2 parts which allows me to really focus on the 2 separate parts of my photography business so I was so... Ver más
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This has been an easy experience for us to get started into hotel marketing. Harry was super knowledgeable and thoroughly explained what to expect from here to get our account live. We are new to thi... Ver más
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I have positively reviewed the company before. I'm writing to say that I had another great experience with Sunam on the phone today. He is extremely polite as is all the staff. He's never in a rush to... Ver más
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Información sobre la empresa
Escrito por la empresa
At Vistavue, we are passionate about transforming the way businesses connect with people. As a global leader in digital signage and visual communications, we combine innovative software with strategically placed screens in premium locations worldwide to deliver dynamic, engaging content that informs, inspires, and empowers.
Información de contacto
Reino Unido
- customercare@vistavue.com
- vistavue.com
4,6
Excelente
725 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 98% de las opiniones negativas
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Sanam has been very helpful and patient…
Sanam has been very helpful and patient through the advertising and marketing process. Thank you.
1 de octubre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Crystal,
Thank you for your kind review. We're delighted to hear that Sunam has been so helpful and patient throughout your advertising journey. We understand that the marketing process can involve lots of questions and decisions, so it's wonderful to know that Sunam was able to provide the support and guidance you needed. We truly appreciate your feedback.
Best regards,
Vistavue Customer Care Team
Respuesta de Vistavue
Hi Robert,
Thank you for your kind review. We're delighted to hear that Rohit was able to assist you and provide a helpful experience. We'll be sure to pass on your feedback to him. We truly appreciate your support and look forward to continuing to work with you.
Best regards,
Vistavue Customer Care Team
Pooja was very welcoming
Pooja was very welcoming, professional and helpfully. She did answer all my questions, let me took my time and assured me that she will be the first point of contact if any problems or questions arise. Thank you!
1 de octubre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Edyta,
Thank you for taking the time to leave a review. We're pleased to hear that Pooja provided such a positive experience, answering your questions thoroughly and ensuring you felt comfortable throughout the process. Having a dedicated point of contact can make all the difference, and we're glad Pooja gave you the confidence and support you needed. We appreciate your feedback and look forward to working with you.
Best regards,
Vistavue Customer Care Team
Libby and the team have been so…
Libby and the team have been so helpful. Nothing is too much trouble to them.
Thank you 🙏
1 de octubre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Tracy,
Thank you for your wonderful feedback. We're delighted to hear that Livi and the team have been so helpful throughout your experience. Providing friendly, responsive support is something we take great pride in, and it's fantastic to know that nothing has ever felt like too much trouble. We truly appreciate your kind words and your support.
Best regards,
Vistavue Customer Care Team
Helpful experience
Shubhangi was well informed about my account, suggested ways forward and offered helpful advice.
29 de septiembre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi,
Thank you for sharing your experience. Shubhangi will be delighted to hear your kind comments. We're glad she was able to provide useful advice and help you explore the best next steps. We appreciate your feedback and look forward to continuing to support you.
Best regards,
Vistavue Customer Care Team
Respuesta de Vistavue
Hi Robbie,
Thank you for your kind review. We're delighted to hear that you received great customer service and had a positive experience with our team. Your feedback is greatly appreciated, and we look forward to continuing to support you with your advertising.
Best regards,
Vistavue Customer Care Team
Great service
Our experience with VistaVue and Pooja has been great. They have kept us in the loop along the full process and assured us our advert will be perfect before it goes live. Its also nice to know we can make quite a few changes over the 12 months so we can keep the advert fresh and relative.
30 de septiembre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi,
Thank you for your wonderful feedback. We're delighted to hear that you've had a great experience with Vistavue and Pooja. Keeping our clients informed throughout the process is something we take great pride in, so it's fantastic to know you felt supported every step of the way. We're also pleased that you're happy with the flexibility to refresh and update your advert throughout your campaign, helping to keep your messaging relevant and engaging. We look forward to seeing your advert go live and delivering great results.
Best regards,
Vistavue Customer Care Team
Excellent service from Pooja regarding…
Excellent service from Pooja regarding my enquiry
29 de septiembre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Andrew,
Thank you for your fantastic feedback. Pooja will be thrilled to hear your comments. We're pleased that she was able to provide the support and assistance you needed, and we appreciate you recognising her efforts. Thank you for choosing Vistavue.
Best regards,
Vistavue Customer Care Team
Locked into a contract that they changed so much it’s now useless to me
Pooja has been very friendly and supportive, thank you. (Written whilst on the phone to her)
I’ve not had the greatest experience with VistaVue and now locked into a contract. This team member seems to be very helpful though. (Reviewed as I was feeling something wasn’t great about the phone call I just received forcing me to review on the spot)
(3rd add on!) This says unprompted review and I was asked to make the review whilst on the phone. I’m changing it to one star. I’ve been lied to and ripped off but have more important stuff to fight in family court currently and have been told I’m just locked into paying £3k with not a single response from this ‘amazing’ digital marketing.
30 de septiembre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Emma,
Thank you for taking the time to share your feedback.
We are pleased to hear that you found Pooja friendly and supportive, and we will ensure your kind comments are passed on to her.
We are sorry to learn that you are unhappy with your overall experience. We understand how frustrating it can be when a campaign does not generate the results you had hoped for. I can see that Pooja has offered to increase your screen time and also arranged for a redesign of your original advert.
We would like to clarify that the purpose of Pooja's call was to check in on how your advertising was performing for you and to see whether there was anything further we could do to help improve traffic and maximise the value of your campaign. We regularly contact our customers as part of our ongoing support process, particularly as advertising outcomes can vary and no form of advertising can guarantee enquiries or sales.
As your review references specific discussions of contractual matters and personal circumstances, it would not be appropriate for us to comment on these details in a public forum. However, we appreciate all customer feedback and are committed to continually reviewing our processes and communications to ensure we provide the best possible service.
Best regards,
Vistavue Customer Care Team
I appreciated Harry White's…
I appreciated Harry White's transparency during our phone call and he gave a much-appreciated explanation of the process.
29 de septiembre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Rebecca,
Thank you for your wonderful feedback. Harry will be thrilled to hear your comments. We're glad his transparent approach and detailed explanation of the process helped give you confidence and clarity. We truly appreciate your review and the opportunity to support you.
Best regards,
Vistavue Customer Care Team
Pooja was very friendly and supportive…
Pooja was very friendly and supportive and was kind enough to extend my ad time to increase views, since I haven’t received anyone from the ad yet.
29 de septiembre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi,
Thank you for your lovely review. Pooja will be thrilled to hear your kind comments. We're glad she was able to support you and increase your exposure. Providing helpful, customer-focused service is very important to us, and we're pleased that Pooja made such a positive impact on your experience.
Best regards,
Vistavue Customer Care Team
Respuesta de Vistavue
Hi,
Thank you for your kind review. We're delighted to hear you found our service helpful and had a great experience with us. We truly appreciate your feedback and look forward to supporting you again in the future.
Best regards,
Vistavue Customer Care Team
Don’t Sign on the Spot — Read Every Word, Including the Small Print or expect a shock down the line!
I noticed that many of the positive reviews appear to have been written very early in the process, around the point of signing. I would strongly recommend reading reviews from longer-standing customers too, including those for Direct Digital, the name previously associated with the business, as they give a very different picture. It is also worth looking at the Facebook groups “Direct Digital Scam Victims” and “Vistavue / Direct Digital Victims Action Group”, where other small businesses discuss their experiences.
My own experience was extremely disappointing. I was told very specific things by the sales representative about exclusivity, where the screen would be positioned, how often my advert would appear and when payments would begin. I later discovered that the written contract contained wording that was different from, and in some areas directly contradicted, what I had been told.
I was not shown the full terms and conditions before signing, yet the company later relied heavily on them. One clause they relied upon effectively says that representations made by the sales representative should not be relied upon, despite those representations being a major reason I agreed to sign.
There were also important terms in the small print which I had not understood to be part of what I was agreeing to, including written notice being required months before the end of the agreement to prevent renewal, provisions allowing the advertising location to be changed without my consent, and wording giving the company significant discretion over where the advert could be positioned, regardless of visibility.
The advertising did not produce a single customer for me and so I decided to start a civil claim and the dispute ultimately ended up in court, where judgment was made in my favour.
My strongest advice is: do not feel pressured into signing there and then. Insist that the full contract and every page of the terms and conditions are sent to you first. Read them carefully in your own time, compare them with everything you have been told, and only sign IF you are completely satisfied that the written agreement matches what you think you are buying. I would also recommend signing it yourself rather than on a representative’s iPad.
29 de septiembre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Holly,
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience.
At Vistavue, we aim to ensure that all customers are provided with the information they need before entering into an agreement, and we encourage prospective clients to review all documentation carefully to ensure they are comfortable with the terms. Transparency and professionalism are important to us, and we take any concerns regarding the sales process seriously.
As your review references matters that are specific to your individual circumstances, including contractual terms and legal proceedings, it would not be appropriate for us to discuss those details in a public forum. However, we recognise that your experience did not meet your expectations, and we appreciate you bringing your concerns to our attention.
We are committed to continually reviewing our processes and customer communications to ensure we provide the best possible experience for our clients. We wish you all the best for the future.
Best regards,
Vistavue Customer Care Team
Everything was great
Everything was great, support is perfect. Thank you
29 de septiembre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi,
Thank you for your kind review. We're delighted to hear that everything went well and that you found our support to be perfect. Your feedback means a lot to us, and we're grateful for the opportunity to assist you.
Best regards,
Vistavue Customer Care Team
Great customer service
Great customer service, very responsive, and the ads/screens look great. Very happy with the service, and will definitely be a repeat customer
29 de septiembre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Luke,
Thank you for your fantastic review. We're thrilled to hear that you've found our team responsive and helpful throughout your experience with us. It's wonderful to know that you're happy with the appearance of your ads and screens, and we're especially pleased to hear that you'll be a repeat customer. We look forward to continuing to support your business for years to come.
Best regards,
Vistavue Customer Care Team
Great communication and ad design!
Great communication and ad design!
29 de septiembre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Shelby,
Thank you for your kind words. It's wonderful to hear that you were impressed with both our communication and the final advert design. Our team works hard to ensure every client receives great service and a professional-looking advert, so your feedback means a lot to us.
Best regards,
Vistavue Customer Care Team
was a nice experience!
29 de septiembre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Daniel,
Thank you for your kind review. We're delighted to hear that you had a positive experience with us. Providing helpful, friendly service is always our goal, and we truly appreciate you taking the time to share your feedback.
Best regards,
Vistavue Customer Care Team
They do not deliver what they promise
They do not deliver what they promise. Do not sign a contract as they lie about it. I was promised exclusivity and they lied. I was promised I would not be charged until my advert went live. They lied. They have aggressive sales tactics and they deceive you. I was told there is no way at all to end your contract once you have signed, despite being reassured when sold the contract that I could cancel within the first 6 months. That was a lie. When appealing to them you will be told there is nothing you can do & threatened with legal action. Do not sign a contract with these people. I have not received a single client from them. Not one. I was promised so much and it was all lies. They lie about positioning of the monitor too - it will not be front and centre, it's all lies.
26 de noviembre de 2025
Opinión espontánea
Respuesta de Vistavue
Hi Beth,
Thank you for taking the time to share your feedback. We are sorry to hear that you feel disappointed by your experience.
We take concerns regarding the sales process, customer expectations, and campaign performance seriously. Our aim is always to provide clear information about our products and services, and we regret that your experience did not meet your expectations.
As your review relates to specific discussions, contractual matters, and interactions with our team, it would not be appropriate for us to comment on those details in a public forum. However, we appreciate your feedback and recognise the importance of ensuring customers feel fully informed throughout their journey with us.
If you would like to discuss this matter further, please contact us at customercare@vistavue.com
Best regards,
Vistavue Customer Care Team
I’ve had such a lovely experience…
I’ve had such a lovely experience working with Jeremy and Jason on my advert for the doctors surgery. Jeremy has guided me through the whole process and been amazing whenever I’ve had questions. Jason has done a brilliant job with the design and been so helpful with my changes. I love how the advert has turned out thank you both so much!🩷
29 de septiembre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Isabella,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had such a positive experience working with our team. It's fantastic to know that Jeremy was able to guide you through the process and provide support whenever you had questions, while Jason helped bring your vision to life with a design that you love.
Creating an advert that our customers are proud of is always our goal, and we're thrilled that you're so happy with the final result for your doctor's surgery. We'll be sure to pass your kind comments on to both Jeremy and Jason.
Thank you again for your lovely feedback and for choosing Vistavue. We look forward to supporting you in the future.
Best regards,
Vistavue Customer Care Team
Vista Onboarding
The experience was very professional and polite
29 de septiembre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Adam,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found your experience with us both professional and polite. Providing friendly, respectful, and high-quality service is something our team takes great pride in, so it's wonderful to know that this was reflected in your experience.
We truly appreciate your feedback and thank you for choosing Vistavue. We look forward to supporting you again in the future.
Best regards,
Vistavue Customer Care Team
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