Shubhangi Kedare went above and beyond to help me with my queries and provide the support I needed. She was warm, welcoming and genuinely caring, making sure I was happy with the final service. Tha... Ver más
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Consulta las opiniones de los clientes
Sunam did a great job going over my welcome call. He had a great idea to split my commercial into 2 parts which allows me to really focus on the 2 separate parts of my photography business so I was so... Ver más
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This has been an easy experience for us to get started into hotel marketing. Harry was super knowledgeable and thoroughly explained what to expect from here to get our account live. We are new to thi... Ver más
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I have positively reviewed the company before. I'm writing to say that I had another great experience with Sunam on the phone today. He is extremely polite as is all the staff. He's never in a rush to... Ver más
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Información sobre la empresa
Escrito por la empresa
At Vistavue, we are passionate about transforming the way businesses connect with people. As a global leader in digital signage and visual communications, we combine innovative software with strategically placed screens in premium locations worldwide to deliver dynamic, engaging content that informs, inspires, and empowers.
Información de contacto
Reino Unido
- customercare@vistavue.com
- vistavue.com
4,6
Excelente
725 opiniones
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Respuesta de Vistavue
Hi,
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a great experience and that Shubhangi was able to provide the support you needed. Delivering friendly, professional, and helpful service is something we take great pride in, so it's wonderful to know that your experience reflected this.
We'll be sure to pass your kind feedback on to Shubhangi, who will be delighted to receive your recognition.
Thank you for choosing Vistavue.
Best regards,
Vistavue Customer Care Team
very helpful
9 de octubre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Sue,
Thank you for your kind review.
We're so pleased to hear that you found our team helpful and supportive. Delivering friendly, knowledgeable service and ensuring our customers feel valued is at the heart of everything we do, so it's wonderful to know that we were able to make a positive impression.
Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing Vistavue, and we look forward to assisting you again whenever you need us.
Best regards,
Vistavue Customer Care Team
Smooth and good communication to get…
Smooth and good communication to get everything up and running
9 de octubre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Caryn,
Thank you for taking the time to leave us a review.
We're delighted to hear that everything was set up smoothly and that communication throughout the process was clear and efficient. We work hard to make getting your advert live as straightforward and stress-free as possible, so it's wonderful to know that this was your experience.
Thank you for your kind feedback and for choosing Vistavue. We look forward to continuing to support you and your advertising campaign.
Best regards,
Vistavue Customer Care Team
Pooja Nadgauda has been very helpful.
Pooja Nadgauda has been very helpful.
9 de octubre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Amparo,
Thank you for taking the time to leave us a review.
We're delighted to hear that Pooja has been so helpful throughout your advertising journey. Providing clear guidance, support, and expert advice is something we pride ourselves on, so it's wonderful to know that Pooja was able to assist you and make your experience a positive one.
We'll be sure to pass your kind feedback on to Pooja, who will be thrilled to hear your comments.
Thank you for choosing Vistavue. We look forward to continuing to support you and your advertising campaign.
Best regards,
Vistavue Customer Care Team
Unreliable Service and Poor Value for Money…
We thought this would be a great opportunity to advertise our new small business and raise awareness within the local community. Although the advertising was expensive, we felt it would be a worthwhile investment. The process of setting up the advert was straightforward, and the digital team created an advert that we were happy with.
Unfortunately, our experience since the advert went live has been extremely disappointing. The advertising screen has been out of service more often than it has been operational due to repeated technical issues. We were not notified of these outages and only discovered that the screen had been switched off after asking a family member who works at the hospital to check on our behalf. This issue continued for weeks, yet we were still being charged for the advertising during this time.
When we raised our concerns, we were informed that the contract allowed for this. We were eventually offered the downtime at the end of our contract, which was presented as a gesture of goodwill. However, given the length of time the screen had been out of service, this did not feel like a satisfactory resolution.
It also appears that the screen relies on staff at the location to switch it on, which does not always happen. This raises further concerns about the reliability of the service and whether advertisers are receiving the exposure they are paying for.
We also include a question on our customer feedback form asking how people heard about our business. To date, not a single response has identified this advertising campaign as the source. While we cannot say definitively that the advert has generated no awareness, we have seen no measurable indication that it has delivered the results we had hoped for.
As a new business owner, I trusted that this would be a worthwhile way to promote our brand, but I feel that I did not fully appreciate the implications of the contract before signing. I would strongly encourage other small business owners to read the terms and conditions carefully, ask questions about equipment reliability and downtime, and ensure they understand the company's policy on refunds or compensation before committing.
On a positive note, the customer service advisers have always been friendly and polite. In particular, I would like to recognise Shubhangi Kedare, who has been especially pleasant and helpful.
Overall, while the initial setup was positive and the customer service team has been courteous, the repeated technical failures, lack of communication and disappointing return on investment have left us dissatisfied with the service. I hope this feedback encourages greater reliability, transparency and consideration for small businesses investing in advertising.
9 de octubre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Carol,
Thank you for taking the time to share your experience and for providing such detailed feedback.
We are sorry to hear that your experience has not met your expectations. We understand how disappointing it can be when there are interruptions to an advertising campaign, particularly when you have invested in promoting a new business and are hoping to increase awareness within your local community.
While we are pleased to hear that you found the advert creation process straightforward and that you were happy with the design produced by our Design Team, we are disappointed to learn of your concerns about screen and the communication surrounding periods of downtime.
As discussed during your communications with our team, our agreements contain provisions relating to equipment outages and the remedies available should they occur. Where downtime is identified, our aim is always to ensure that customers receive the advertising exposure they have contracted for, and this is why additional display time was offered to compensate for the periods during which the screen was unavailable.
We also appreciate your comments regarding campaign performance. While advertising outcomes can vary depending on a range of factors and we cannot guarantee customer enquiries or sales, we understand the importance of being able to measure return on investment and recognise your frustration that the results have not aligned with your expectations.
Your feedback regarding communication and the handling of screen outages has been noted and will be shared with the relevant teams as part of our ongoing efforts to improve our service.
Finally, thank you for your kind words about our Customer Care Team, particularly Shubhangi. We will ensure your feedback is passed on to her, and we are pleased that she was able to provide friendly and helpful support throughout your experience.
We genuinely value your feedback and thank you for bringing these concerns to our attention.
Vistavue Customer Care Team
Great advice from Rohit thanks
8 de octubre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Matthew,
Thank you for your kind review. We're delighted to hear that Rohit was able to provide helpful advice and support. Our team is always happy to assist our customers and ensure they get the most from their advertising campaign. We'll be sure to pass on your feedback to Rohit.
Best regards,
Vistavue Customer Care Team
Great communication skills
Great communication skills. Precise, respectful, and patient.
7 de octubre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi,
Thank you for your kind review.
We're delighted to hear that you found our team to be precise, respectful, and patient throughout your experience with us. Clear communication and excellent customer service are at the heart of what we do, so it's wonderful to know that this was reflected in the support you received.
Your feedback means a great deal to us, and we truly appreciate you taking the time to share it.
Best regards,
Vistavue Customer Care Team
Pooja was very helpful and…
Pooja was very helpful and knowledgeable about my advertising campaign, she made the process as easy as possible.
7 de octubre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Hayley,
Thank you for taking the time to leave such a kind review.
We're delighted to hear that Pooja was able to make the advertising process straightforward for you. Providing clear guidance and sharing her knowledge to help our customers feel confident about their campaigns is something she takes great pride in.
It's wonderful to know that you found her helpful and knowledgeable throughout the process. We'll be sure to pass your lovely feedback on to Pooja, who will be thrilled to hear it.
Thank you for choosing Vistavue. We look forward to supporting you and your advertising campaign in the future.
Best regards,
Vistavue Customer Care Team
Rohit has been very helpful to me
Rohit has been very helpful to me, advising and making sure that all things for my adverts are in good order. many thanks
7 de octubre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi,
Thank you for taking the time to leave us a review.
We're delighted to hear that Rohit has been so helpful and has supported you throughout your advertising journey. Ensuring that our customers' adverts are running smoothly and delivering the best possible results is something we take great pride in, so it's wonderful to know that Rohit's advice and attention to detail have been valuable to you.
We'll be sure to pass your kind feedback on to Rohit. Comments like yours are greatly appreciated by the whole team.
Thank you for choosing Vistavue, and we look forward to continuing to support your advertising success.
Vistavue Customer Care Team
Rohit was really helpful and helpex…
Rohit was really helpful and helpex with changing the advert slightly and talked be through everything
6 de octubre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Joanne,
Thank you for your wonderful feedback. We're delighted to hear that Rohit was able to help with updating your advert and guide you through the changes. Providing clear advice and ongoing support is something we take great pride in, so it's fantastic to know that Rohit made the process easy to understand. We'll be sure to pass on your kind words to him.
Best regards,
Vistavue Customer Care Team
Harry was very informative
Harry was very informative, and pleasant to speak with. thank you for your time.
6 de octubre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Brandi,
Thank you for your wonderful feedback. We're delighted to hear that Harry was informative, approachable, and a pleasure to speak with. Taking the time to ensure our customers feel informed and supported is very important to us, so it's fantastic to know Harry was able to provide that experience. We'll be sure to pass on your kind words to him.
Best regards,
Vistavue Customer Care Team
I got welcome call from Pooja and it…
I got welcome call from Pooja and it was great to talk. She explained everything in detail and addressed my concerns. I am looking forward to working with the team.
6 de octubre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Kiran,
Thank you for your wonderful feedback. We're delighted to hear that your call with Pooja was such a positive experience. It's great to know that she took the time to explain everything in detail and address any concerns you had, helping you feel confident about the journey ahead. We'll be sure to pass on your kind words to her. We look forward to supporting you throughout your advertising campaign.
Best regards,
Vistavue Customer Care Team
Clear information and support
6 de octubre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Alan,
Thank you for your kind review. We're delighted to hear that you found the information provided clear and helpful, and that you felt supported throughout the process. Providing straightforward guidance and excellent customer service is very important to us, so your feedback is greatly appreciated.
Best regards,
Vistavue Customer Care Team
OnBoarding call with Pooja
OnBoarding call with Pooja. Thank you Pooja for providing clear and concise details of how the initial setup of my advert will go and how easy it is to communicate with Vistavue. I look forward to running my advertising campaign with you.
6 de octubre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Wayne,
Thank you for your wonderful feedback. We're delighted to hear that your onboarding call with Pooja was such a positive experience. It's great to know that she provided clear and concise information about the setup process and helped demonstrate how easy it is to communicate with the team at Vistavue. We'll be sure to pass on your kind words to her. We look forward to supporting you throughout your advertising campaign and helping you make the most of your advertising.
Best regards,
Vistavue Customer Care Team
Harry was great
Harry was great! Answered all my questions before I had to ask them!
5 de octubre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Abby,
Thank you for your fantastic feedback. We're delighted to hear that Harry was able to answer all your questions and provide you with the information you needed before you even had to ask. We pride ourselves on delivering a proactive and supportive experience, so it's wonderful to know Harry made such a positive impression. We'll be sure to pass on your kind words to him.
Best regards,
Vistavue Customer Care Team
Respuesta de Vistavue
Hi,
Thank you for your kind review. We're delighted to hear that Pooja was very helpful and able to provide the support you needed. We truly appreciate your feedback and are pleased that you had a positive experience with our team.
Best regards,
Vistavue Customer Care Team
Excellent assistance on the welcome call
2 de octubre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Sanjay,
Thank you for your kind review. We're thrilled to hear that you found the welcome call helpful and received excellent assistance. Ensuring our customers get off to the best possible start is very important to us, and we're delighted that we were able to make a positive first impression. We appreciate your support and look forward to working with you.
Best regards,
Vistavue Customer Care Team
Happy with the service provided.
2 de octubre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Benjamin,
Thank you for taking the time to leave a review. We're pleased to hear that you're happy with the service you've received. Your feedback means a lot to us, and we look forward to continuing to support you with your advertising.
Best regards,
Vistavue Customer Care Team
Brilliant Support
Pooja is fantastic and is extremely helpful. I cant thank her enough for her support.
2 de octubre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi,
Thank you for your wonderful feedback. We're delighted to hear that Pooja has been so helpful and supportive throughout your experience. Providing excellent customer care is something we take great pride in, and it's fantastic to know that Pooja made such a positive impact. We'll be sure to pass on your kind words to her.
Best regards,
Vistavue Customer Care Team
Harry called me to welcome me on…
Harry called me to welcome me on joining the VistaVue group he was very friendly and guided me through the initial setup process.
1 de octubre de 2026
Opinión espontánea
Respuesta de Vistavue
Hi Karina,
Thank you for your wonderful feedback. We're delighted to hear Harry gave you such a warm welcome to Vistavue and helped guide you through the initial setup. We know how important it is to feel supported when you're getting started, and we're glad Harry made the experience friendly and straightforward. We appreciate your kind words and look forward to working with you throughout your campaign.
Best regards,
Vistavue Customer Care Team
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