Vivaraw Opiniones 2

Viva Raw has been an absolute nightmare, and I will never order from them again.

On the same day, I was charged twice for the exact same order. When I contacted them, they claimed I had pressed “pay now,” implying that I somehow chose to pay twice for the same order on the same day. That explanation makes no sense and is frankly insulting.

What made this worse is that it was nearly impossible to get in touch with anyone at this company. After repeated attempts with no timely response, I had no choice but to contact my bank to dispute the charges. The bank agreed that the situation warranted a dispute and opened one on my behalf.

Only after the disputes were filed did Viva Raw finally respond — and their response was deeply concerning. They told me I would have to drop the disputes within 24 hours so they could refund me and explicitly told me not to involve my bank. When I called my bank back to explain this, the representative told me this request was extremely suspicious. I was also informed that canceling a dispute is not instant and can take 5–10 business days to be reviewed and approved.

To make matters worse, Viva Raw never should have charged me at all. I had skipped this month’s shipment in advance because I would be out of town until January 1 and could not receive the delivery. They ignored my skip request entirely and charged me anyway — not once, but twice.

This situation completely ruined my holidays. Because of these charges being tied up in disputes, I was unable to buy Christmas gifts for my loved ones and may not even be able to travel. The stress and financial impact were entirely avoidable.

Beyond my personal experience, this company clearly does not inspire confidence. Viva Raw is a young company with multiple publicly documented contamination recalls, including FDA recalls related to pathogens. They promote the fact that they “voluntarily” recalled affected batches, but that is not commendable — it is the bare minimum expected when selling raw food.

• July 1, 2024: FDA recall for Viva Raw products made under Lot 21244 due to Listeria monocytogenes contamination (multiple turkey recipes for dogs and cats, plus a puppy recipe).
• August 25, 2025: FDA recall for Viva Raw products under Lots 21495 and 21975 due to Salmonella and Listeria monocytogenes contamination (multiple beef/chicken dog and cat products).

I am done with this company. I will be switching to We Feed Raw, which is cheaper, has been around longer, and does not have the same track record of contamination issues.

Bottom line: disorganized billing, poor communication, questionable practices, and zero regard for customers. Avoid.

With 3 total recalls of their food, no thank you!!! I immediately canceled soon as found out how many recalls they have had but not just that!!! A poor dog died from this recall!!! I do NOT trust this company. Research it yourself! The dog owners were even blocked by Viva Raw. Terrible.