vMobility Group Opiniones 

204
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Where do I start! We have tried to have our hire car replaced and have been given 3 collection and replacement dates, but on each occasion no-one has turned up. We have called and asked for an expla... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just had a Suzuki Swift courtesy car dropped off by Jeff and Roger. Both of them were extremely professional and helpful. They also did us a huge favour by dropping the car off on Thursday (...after o... Ver más

Valorada con 5 estrellas sobre 5

Had a courtesy car delivered as cover while mine was repaired following an accident. Vmobility arrived when they said they would and the car was an equivalent size to mine. Ben who delivered the car w... Ver más

Valorada con 5 estrellas sobre 5

This review is solely for the fleet driver of my hire vehicle - he honestly gave a first class handover and collection from start to finish. Polite, friendly, informative and just simply a caring gent... Ver más

Información sobre la empresa

  1. Asesor en administración de empresas

Escrito por la empresa

vMobility provides mobility answers for insurers, brokers, and fleet providers. We provide: -Mobility Management Services. Our B2B mobility management mobility services combines cutting-edge technology with great service. We specialize in providing mobility solutions to insurers, brokers and fleet providers. Partnering with us provides your business with seamless mobility management with total peace of mind. - Vehicle Coverage: We cover all vehicles. With access to a national network of hire car suppliers and approved repair centres we offer mobility solutions for every type of vehicle. - Service Excellence: We provide class leading service. Experience our pioneering mobility management mobility service, which combines proprietary technology with exceptional customer care for swift recovery after accidents. From roadside assistance to insurance claims, we define industry standards for uninterrupted mobility.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

204 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 90% de las opiniones negativas

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4,4

Todas las opiniones

(204)

110 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Poor customer service

What a poor customer service. Your staff parked on a disabled parking lot on my street. Thesame car I rejected was brought back and parked and the key was dropped into my mailbox without any prior arrangements or notice. Who does that? Currently, the old man who uses the private disabled parking is making a whole lots of noise in my neighbourhood according to the person who alerted me because I am not around. Attention of the Gloucester branch of yours was called to it/Josh and another staff within the hour it was parked but they did nothing. I made two phone calls, and nothing was done. What a poor customer service. Please, come and MOVE the car away now! Caveat emptor!

1 de octubre de 2025
Opinión espontánea
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Respuesta de vMobility Group

Dear Jaz

Thank you for sharing your feedback. We’re sorry to hear about your experience.

We have attempted to investigate your case however so far, have been unable to identify your claim.

We would be grateful if you could reach out to us at 0121 289 2689 or via email at info@vmobilitygroup.com with further information to allow us to investigate fully and to discuss your concerns.

We look forward to hearing from you.

Valorada con 5 estrellas sobre 5

Every company needs a Geoff

Every company needs a Geoff.

Just had a car delivered by V Mobility. Punctual, professional and friendly. The delivery driver was great, super friendly and a great shop window for any company.

Thanks

24 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you Tom Fitzpatrick

Thank you Tom Fitzpatrick! What an efficient, helpful, friendly and understanding man who was able to sort my query out straight away. Brilliant and very much appreciated. So good to be able to talk to a real person. I cannot recommend more highly.

22 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A Great Company

The process and service we recieved was outstanding every step of the way. The staff who looked after us were friendly and the car we recieved was in perfect condition too!

I would highly recommend this company.

29 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had a great experience with Jeff…

I had a great experience with Jeff Joseph from the Mobility Group this morning. Despite the M25 being closed, Jeff arrived promptly and right on time, which was impressive given the circumstances.

He took the time to go over the car thoroughly with me, pointing out any marks or dents to make sure I was aware of any pre-existing damage before taking the car. This attention to detail gave me confidence and peace of mind.

Jeff also kindly had the keys ready, making the handover quick and easy. While the mileage and fuel levels weren’t recorded at the time, I believe Jeff is a genuine and trustworthy professional, and I’m confident that everything will be recorded accurately.

Overall, Jeff was polite, professional, and helpful — a great representative of the Mobility Group.

15 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

All good.

Car delivered as arranged, good communication, quick and efficient handover. Thank you.

9 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

My worst experience with this company

My worst experience with this company. For two fines in London in one day they charge me 96 pound extra for admin fees and tax. I feel this is very unfair.

4 de septiembre de 2025
Opinión espontánea
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Respuesta de vMobility Group

We’re sorry to hear about your experience. We understand receiving fines and additional charges can be frustrating. Any administration fees are outlined in our terms and conditions which all clients sign before hire commences, and are applied to cover the processing of fines, handling of correspondence, and statutory requirements. If you’d like us to review your case in more detail, please reach out to 0121 289 2689.

We look forward to hearing from you.

Valorada con 4 estrellas sobre 5

GO SAM!!

i was put in touch with Samantha Knowles, AKA Sam, from the beginning and she walked me through all the steps i needed to know R.E. getting my car fixed and receiving a courtesy car. from A-Z she was amazing & is the only reason i am writing this review.

the lack of the 5th star was due to me not getting my hire vehicle at the time agreed upon nor being updated about it. i later found out that the man dealing with it had been admitted to hospital.

26 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

excellent customer service

vMobility were quick and efficient in arranging my vehicle repairs under an insurance claim. When I encountered problems with one garage they very promptly changed provider.

15 de agosto de 2025
Opinión espontánea

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