Had a problem with a speaker we ordered via Amazon and had the best customer service from Ashleigh at Vocal -star Was sent a new replacement within a couple of days.
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Consulta las opiniones de los clientes
Ich habe dort eine Karaoke Maschine als Weihnachtsgeschenk gekauft. Als das Geschenk ausgepackt wurde, musste ich erschreckend feststellen, dass diese leider defekt und somit unbrauchbar war. Ich h... Ver más
La empresa ha respondido
I bought a Silent Disco and hired a second set to support an arts project called the Rugby Soundscape. Both sets worked perfectly and came with a good range of cables so they could be attached to pr... Ver más
La empresa ha respondido
I have a karaoke business which has been going around 11 years. I started off with a disc player (I think it was called Ultimate & it got damaged a few weeks ago, so wasn't worth getting repaired, so... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We are the UK's only and one of only a handful of global manufacturers of both professional karaoke players, machines and high quality karaoke music.
Información de contacto
Vocalstar. Unit 10 Chantry Park, 2 Cowley Road, 2 Cowley Road, BH17 0UJ, Poole, Reino Unido
- 01202670929
- info@vocal-star.com
- vocal-star.com
4,3
Excelente
603 opiniones
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The item did not work with the previous…
The item did not work with the previous purchase item
3 de diciembre de 2023
Respuesta de Vocal Star Limited
Good evening, very sorry to hear you had this issue. Please contact our customer support team at info@vocal-star.com so that we can resolve this issue for you. We are eager to improve your experience with us and we hope to hear from you soon. Best wishes, the VS team.
delivered promptly
28 de noviembre de 2023
Respuesta de Vocal Star Limited
Good evening, that is amazing to hear. We're so glad you enjoyed your experience with us! Best wishes, the VS team.
My speaker was damaged when I unpacked…
My speaker was damaged when I unpacked it. Ashleigh arranged a replacement item immediately with no hassle.
Very impressed with the customer service and response time thankyou
1 de diciembre de 2023
Opinión espontánea
Respuesta de Vocal Star Limited
We're so glad you enjoyed your experience with us and that Ashleigh was able to assist you! We will pass this onto Ashleigh, she will be very happy to hear this! Best wishes, the VS team.
Respuesta de Vocal Star Limited
Thank you so much for the review, we're so glad you had a positive experience with us! Best wishes, the VS team.
Very prompt delivery.
Very prompt delivery.
Not tried product yet..as xmas gift.
30 de noviembre de 2023
Respuesta de Vocal Star Limited
Good evening, I'm so glad you enjoyed your experience with us! We would advise you to test out the product before giving as a gift to just ensure that any possible issues are worked out quickly. We hope the recipient loves their Christmas present! Best wishes, the VS team.
Every Home Should Have One
Every Home Should Have One. Service from vocal star was really good, item came next day as stated. Well packed, Easy to set up, We have already had a night in with freinds and it was a hit, everyone had a singalong and it made the evening great.
9 de noviembre de 2023
Respuesta de Vocal Star Limited
Amazing to hear and yes, we very much agree haha! We're so glad you enjoyed your experience with us. Best wishes, the VS team.
Real customer-focused service
A courier problem was spotted by Vocal Star who intervened and corrected it without any intervention from me. I was kept up to date throughout by Ashleigh and she arranged for the package to arrive safely the next day. Perfect.
15 de noviembre de 2023
Respuesta de Vocal Star Limited
Amazing to hear! We're so glad that this problem was spotted by our team and was resolved by Ashleigh. She will be very happy to hear of this! Best wishes, the VS team.
Speaker arrived next day
Speaker arrived next day. Absolutely amazing service. Well packed and presented. A big thumbs up to Ashleigh you do a cracking job. Keep up the good work folks. Cheers
14 de noviembre de 2023
Opinión espontánea
Respuesta de Vocal Star Limited
Wow, thank you for the lovely review. We will pass this onto Ashleigh, we're sure she will be very happy to hear this! Best wishes, the VS team.
this was delivered in less than 24…
this was delivered in less than 24 hours excellent service excellent product
10 de noviembre de 2023
Respuesta de Vocal Star Limited
Good evening, we're so glad ylou had a positive experience with us! Best wishes, the VS team.
Excellent customer service and very…
Excellent customer service and very quick delivery
10 de noviembre de 2023
Respuesta de Vocal Star Limited
So glad that you enjoyed your experience with us! Thank you for the lovely feedback. Best wishes, the VS team.
Soo disappointed
Soo disappointed, I bought the vocal-star for a karaoke party that we ended up not being able to have as the vocal-star VS-MT would not stay on, it kept turning its self off. It had been fully charged plus I even tried it plugging it into the mains with no success. Our night of fun was ruined 😡
6 de noviembre de 2023
Respuesta de Vocal Star Limited
Hello, very sorry to hear of your experience! I can see that our team has helped you with this issue by sending a replacement charger to you once it was brought to our attention. I hope all is well. Best wishes, the VS team.
excellent service
The delivery was prompt and everything was well packed and protected. the supplied equipment was as advertised and met every expectation. great work vocal star.
5 de noviembre de 2023
Respuesta de Vocal Star Limited
Thank you for the positive review, we're so glad you enjoyed your experience with us! Best wishes, the VS team.
I have still not received my deposit…
I have still not received my deposit back. The laptop didn’t work.
There was no one to speak to to resolve issues.
11 de octubre de 2023
Respuesta de Vocal Star Limited
Hello, very sorry to hear you did not enjoy your experience with us. I can see that your hire set was only returned to us late yesterday and our team are testing this now to find the issue. Your deposit was refunded today as this return was processed. I can also see that a colleague was answering your emails when you reported this issue and that you found a screen of your own to use. This colleague then told you that the team will test the set when returned and if the fault was found, redress would be given. We are still testing the set currently and will contact you soon. Best wishes, the VS team.
Cannot comment on item purchased as…
Cannot comment on item purchased as it’s for a Christmas gift however I can say 5 star service. Delivered quickly and there was an item missing from my order but within hours of contacting their customer service team I had this despatched and delivered promptly with no questions asked. Cannot wait to try it out
2 de noviembre de 2023
Respuesta de Vocal Star Limited
We are so glad that you have enjoyed our service! Please check the item and contact our team if you need anything else. Hope the recipient loves their gift! Best wishes, the VS team.
I had to phone you after a week from…
I had to phone you after a week from the order to find out where my order was only to find it hadn't been processed correctly
2 de noviembre de 2023
Respuesta de Vocal Star Limited
Hello, very sorry to hear you didn't enjoy your experience with us. I can see that there was a system error with your order so we express shipped your order following this. Please get in contact with us if you need anything else. Best wishes, the VS team.
Vocal Star Disc Player - highly recommended
I have a karaoke business which has been going around 11 years. I started off with a disc player (I think it was called Ultimate & it got damaged a few weeks ago, so wasn't worth getting repaired, so I opted for your Vocal Star player. Although I've moved on to Virtual DJ where my 20,000 songs are on this laptop, I still have a few 1,000 songs on disc. Your Vocal Star Disc player was the best fit for purpose for my equipment & has been running for the last 3 weeks. Amazing piece of kit & excellent value for money, worth of a 5* rating - thank you
11 de octubre de 2023
Respuesta de Vocal Star Limited
Thank you for the positive review, we're so glad you enjoyed your experience with us! Best wishes, the VS team.
Ashleigh was so incredibly helpful
Ashleigh was so incredibly helpful. I cannot thank her enough!!
10 de agosto de 2023
Respuesta de Vocal Star Limited
Amazing to hear, Ashleigh will be so happy! Thank you for the positive review. Best wishes, the VS team.
Fantastic service and very fast delivery
28 de octubre de 2023
Respuesta de Vocal Star Limited
We're so glad to hear you've had a positive experience with us. Thank you for the 5* review! Best wishes, the VS team.
Dropped off and collected as promised
Dropped off and collected as promised. The karaoke kit was fantastic and all worked as expected. Will definitely be using them again for future parties!
4 de octubre de 2023
Respuesta de Vocal Star Limited
It's great to hear you enjoyed the Hire Set, Sophie. Please email us for a discount code if you'd like to hire again for your next party. Best wishes, the VS team.
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