Ms Slashy was the Officer assisting me today. The Ticket number was I-24977200. Slashy was very helpful, knowledgeable and professional. She was also very patient with me when leading me through the p... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
On 27 February, I contacted support to request a downgrade, as the hosting cost was over $2,000 per year. I was told this wasn’t possible. I then requested the EPP code to transfer everything aw... Ver más
La empresa ha respondido
The best thing about Vodien is that there is a real human being available on a live chat, 24 hours a day. They have helped me understand technical stuff like the difference between who hosts a websit... Ver más
La empresa ha respondido
Thank you, Clar for assisting us. It may be a simple issue to others, but it was business critical for us. We are very grateful for your advice, support and most importantly, a step by step approa... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Información de contacto
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapur
- vodien.com
4,4
Excelente
1 mil opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent support
Excellent support as I have come to expect from Vodien. Very quick to understand the problem and Earlgin had everything sorted out perfectly very quickly. Great work.
11 de agosto de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Andy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Attentive Customer Service
The live chat button has given customers like us so much convenient. Would like to give kudos to Vincent from the live support customer representative. In one interaction, settle my struggles. Best!
5 de agosto de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
I had a login issue with my website's…
I had a login issue with my website's backend login.
The assistance I received from the Vodien representative was both courteous and efficient, solving my problem in one session and proving very helpful.
5 de agosto de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi John,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
super lousy service
Whover give 5 stars i suspect not real user. Super poor support. Vps keep on going down. If you want to do serious business. Avoid vodien at ALL COSTS!
5 de agosto de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi James,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Friendly and Knowledgeable Support
My support technician knew exactly what was needed to update my records and was able to perform the action as I waited and it went perfectly.
4 de agosto de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Chris,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Quick settlement of issue
4 de agosto de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Linus,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
If you guys are facing slow loading
If you guys are facing slow loading of website. Don't hesitate to move away from them to avoid wasting more time and money on them. They can't do anything on it, their support is not professional at all. I believe existing customers knows that,
14 de julio de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
For the third time my email and web DOWN!
For the third time my email and web server was down in the last 9 months.
Telephone tech support is non-responsive. Still on hold for an hour.
Chat support is slow. Probably 1 person chatting with more than 1 customer?
Can't take it anymore. Servers/system down for 30 minutes or more. Moving on after contract expires.
31 de julio de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Sam,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Extremely Responsive and Knowledgeable
Vodien support staff are extremely responsive, knowledge and helpful and always very polite. Most importantly they resolve the issue promptly.
31 de julio de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Lindsay,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Quick easy interaction to resolve my…
Quick easy interaction to resolve my issue.
30 de julio de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Nestor,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Straight forward and clear…
Straight forward and clear communication to resolve issues. Have found Vodien support to among the best I have encountered. Thank you and keep up the good support.
28 de julio de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Highly recommend to use Vodien
Highly recommend to use Vodien.
1. they are patience
2. they are professional
3. 24/7 for help
4. many more
29 de julio de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Jeremy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
I highly recommend Vodien
I highly recommend Vodien as your domain and email provider. Every time I have something that I need to fix they are always 100% helpful and solved straight away. I have my own small business so I managed it all myself, all the IT and Vodien never let me down as my IT support. Thank you so much!!
29 de julio de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Peter,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Efficient and prompt
29 de julio de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Iggy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Great Service
Knew what was being ask for provided solution within minutes, had a real person not an AI
28 de julio de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Richard,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
After discussing my issue with Alex he informed me that they will get a review on the issues and send to me. I informed him that I wanted what ever they were preparing sent to my technical contact Jef
You did not send it the other party I requested it to be included. I am getting the feeling that the company can't not fix the issues. This has been an ongoing issue for over two months.
I requested from Alex to cc the review to my technical expert Jeffrey This was not done.
25 de julio de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Mike,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience and frustration this has caused.
We understand the importance of having your concerns addressed promptly and transparently, especially when it comes to ongoing technical issues. We also regret that your request to have your technical contact, Jeffrey, included in the communication was not fulfilled as instructed.
To allow us to investigate and assist you further, we kindly ask that you email us at reviews@vodien.com with the following details:
-Your Customer ID
-Your Domain Name
-A brief summary of the issue you’ve encountered
-Any relevant case number(s)
We are committed to resolving this matter and restoring your confidence in our support.
Sincerely,
Sambrin O.
Online Experience Specialist
Vodien are always helpful
Vodien are always helpful. The staff are so patient. I have no IT knowledge at all but every time I've had to contact them they talk me through the problem and then fix it at their end if they can.
Charrise was so helpful today
24 de julio de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Kathy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Thank You Merchael
Hi Merchael,
I just wanted to extend my sincere thanks for the exceptional support you provided during our live chat today. Your assistance in enabling the 'Force HTTPS' option was not only effective but also incredibly professional and patient.
What stood out to me was how confidently and clearly you explained the steps, making something that initially felt technical and confusing, simple and manageable. You didn't just solve the issue, you turned a potentially frustrating situation into a smooth and positive experience.
It’s rare to come across support agents who are both technically knowledgeable and genuinely customer-focused. Your dedication, attentiveness, and friendly approach truly made a difference. I hope your efforts are recognized, as support like yours absolutely deserves it if anyone is worthy of a raise or commendation, it’s you.
Thanks once again for your outstanding help!
23 de julio de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Mahdev,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Efficient service
Efficient service, knowledgeable and helpful - waiting time on initial response from site could be better
21 de julio de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Karen,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
The response was fast
The response was fast, and the issue was resolved in one interaction.
18 de julio de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.