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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I have been a Volusion customer for years. Support is non-existent. The platform is old and terrible for SEO. I am desperately trying to migrate the store to another platform. Don't waste your... Ver más

Valorada con 5 estrellas sobre 5

We have been using Volusion for 15 years now. The product continues to improve and gives our customers a great experience with expanded payment methods. The support is what really keeps us as a loyal... Ver más

Valorada con 5 estrellas sobre 5

I had a great experience working with Jeff & Brian. They were very helpful, knowledgeable, and patient while assisting me with my IT issue. They explained everything clearly and made the process easy... Ver más

Valorada con 1 estrellas sobre 5

Honestly I’ve never come across such a sketchy company like Digital Volusion. I was told I’d be making commissions but found out that they bleed you dry from all your investment and there customer sup... Ver más

Información sobre la empresa

  1. Electrónica y tecnología

Información proporcionada por diversas fuentes externas

It all started in 1999 when our founder, Kevin Sproles, then 16 years old, started building custom websites for clients. Talking to customers, and building their dream was a passion from the beginning. Doing it all, from sales to support, to product design, Kevin knew what needed to happen to be able to help more people, and soon the first version of Volusion was born: an all-in-one tool for people to run their business. From the beginning, it was easy to use, and we were there if you needed help. Today, that’s still true. Kevin and 250+ more Volusioneers are a phone call away, 24x7 to help you reach your goals. And product innovation is at the forefront. This is only the beginning… just wait, we’ve got even more great things in store for you to come.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

395 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,4

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10 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Volusion, pooor choice of product, actually customer service to be more accurate

I have got to say, I have personally used Shopify, Magento and now Volusion. I used them in two website builds, taking advantage of an offer of 99.00 for a premium service. Sounded too good to be true. Many items were not disclosed, or buried in droves of text. They dont seem to care about the product they publish. They only seem to want the reoccurring revenue, and the ancillary charge items. I have been on hold now for more than 23 minutes and counting. I was treated like I paid $99 dollars... not as if I purchased the premium 1,800 package. unless they are treated this poorly as well. Shopify customer support is far superior. I care about my business, and what my customers think, and my presentation online. Now I remember why early on, after doing my research why I didn't pick Volusion in the first place. Got sucked in, by price... Sometimes you get what you pay for. Be careful, do your research. Or you will pay for it, as I am doing right now. I finally decided to stand up for myself. I AM THE CUSTOMER. ITS MY CREDIT CARD, YOU CANT CHARGE IT FOR POOR SERVICE OR POOR PRODUCT EXPIERIANCE.

23 de agosto de 2018
Opinión espontánea
Logotipo de Volusion

Respuesta de Volusion

Hi Dan - this is certainly not the experience we want you to have, and I'd really like the opportunity to help. Please email me at Happiness@volusion.com, and we will do everything we can to assist.

Kind regards,

Ashley

Valorada con 5 estrellas sobre 5

Volusion, one of the best platforms for any business.

I have used Volusion for many websites dealing with eCommerce and corporate information. While there is a learning curve and it's more difficult to use than a website creator like "Wix", once you get the hang of it, you can really build a website that suits your every need. If you get stuck or are not sure how to do something, their team is always available and ready to help. Most issues the support team helps out for free. If you want a complete re-design of the website, their design team is amazing and pay attention to detail. The SSL certificate included with your plan makes your website secure and trusted and their built-in SEO tools can really make or break your business.

24 de julio de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Volusion is the BEST in the industry…

Volusion is the BEST in the industry for me! They offer a professional looking web hosting site, an easy to use software program and they offer 24/7 for any and all questions and support which has helped me to learn more about making my site the best for me! I love them!

23 de julio de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

After 20 years of having our website on…

After 20 years of having our website on an antiquated platform we finally decided to bite the bullet and make the switch. We asked another webmaster who we should use and he recommended Volusion.

Even though we dreaded going through the same birthing pains that we we through 20 years ago we were pleasantly surprised and the professionalism and the excellent service the wonderful people have provided to us. We couldn't be happier with Volusion.

20 de julio de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

Volusion has the best tech support I…

Volusion has the best tech support I have ever experienced. This is not my first go round with web platforms. The platform itself is a little outdated and their design/coding team is rather slow making updates to stay even with what google wants and needs. All in all I would not hesitate to recommend Volusion as the pro's outweigh the con's.

20 de julio de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

A new webstore with a rookie pilot

A friend of mine tasked me with opening a webstore for him, and he had already bought in to Volusion, but the people he expected to get it up and running couldn't. I took a look what was happening, and thought I could do it although I had no knowledge of how.

Shoot, I couldn't even get into the admin section of the site, and had to call Volusion for help. This is when the helpful operator/experts convinced me I could get this project done with their help.

It did not matter what was needed! Volusion Help (phone/chat) is always there to discuss ways to make our vision of a webstore a reality, even changes to the main theme if needed.

Great group of folks. Thank You All.

Mark

17 de mayo de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

Why can't you host our BLOG site?!

We have to have our related blog hosted by another site. It would be WONDERFUL if we could just have it on Volusion. Perhaps you could consider adding blog hosting to your list of options(?) I know we would appreciate it.

16 de mayo de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Experience was five star

Experience was five star! After selecting a new Theme to re-skin our web site, project leader was assigned to project with a team of individuals helping answer question and lead in getting specific tasks accomplished. Team members were very accommodating and helpful in site going live. We are still in the process of improving site to accommodate a wholesale side. Very pleased in working with Volusion folks. Thanks

15 de mayo de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great for selling widgets! Good in house and 3rd party support

We are an experienced E-Commerce company. Coming from a custom built solution to a hosted platform had many challanges associated. Volusion transition has been both good and bad. I’ll start with the good:
1- Awesome support hours: 24/7/365 via live chat and at least 12 hours a day of phone support. All located in Austin, TX. 4 out of 5 are knowledgeable which is good. Odds are I call back and get an answer! Their strongest selling point IMO.
2- Fair cost. Top tier package is reasonably priced. No contract based on revenue. Bandwidth plays a role in fees over 30GB a month for top tier plans.
3- Reliable. A few system slowdowns in a year but Volsuion is reponsive and fixed within a few minutes.
4- Volusion experts- 3rd party web developers are good for this platform. MAK Digital does a great job. Optimum7 is good too.

The bad:
1- If you have an existing ecommerce site and wish to use 301 redirects, make sure you do not have any special characters as a standard part of your old web site’s URL. Ours had a ? On each page. Ie- yoursite.u/product=?301320. Volusion cannot redirect anything with a ? Because of this we lost our entire natural rankings on the internet.
2- Certain features on the front end cannot be modified and can be a deterrent for shoppers on your site like: Quantity discount display: when adding to cart, a popup window shows the non-discounted price. In the shopping cart, the quantity proce shows up as 2 line items. 1 for full list price and a seperate one below showing the quantity discount. Can’t it simply show as 1 line item?

15 de mayo de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpful

Volusion has been extremely user friendly. If I have any issues or questions their employees and customer service is quick to respond and super helpful.

13 de mayo de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

The service is always up and running…

The service is always up and running and there is great customer support to help if needed.

Many options within the store setup from payments to social media so the range of functions is impressive

12 de mayo de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service in the middle of the night!

I have had to use the help centre extensively over the past week which means middle of the night for the support team in Texas. Will, Brandon and Rain have been so helpful and patient, resolving virtually all of my problems. Thanks

12 de mayo de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

OUTSTANDING SERVICE

I change my website from WIX to Volusion in September 2018 and have had outstanding technical support no matter which plan you have. Personal, Plus35, Professional or Business plan. Waiting time is minimal and you always have the option for a call back. So far the longest wait I have had has been about 20 minutes day or night. Support personnel go out of there way to correct your issue and will stay on the phone with you till it gets corrected to your sanctification. Keep up the outstanding work.

11 de mayo de 2018
Opinión espontánea

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