I have been a Volusion customer for years. Support is non-existent. The platform is old and terrible for SEO. I am desperately trying to migrate the store to another platform. Don't waste your... Ver más
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Consulta las opiniones de los clientes
We have been using Volusion for 15 years now. The product continues to improve and gives our customers a great experience with expanded payment methods. The support is what really keeps us as a loyal... Ver más
I had a great experience working with Jeff & Brian. They were very helpful, knowledgeable, and patient while assisting me with my IT issue. They explained everything clearly and made the process easy... Ver más
Honestly I’ve never come across such a sketchy company like Digital Volusion. I was told I’d be making commissions but found out that they bleed you dry from all your investment and there customer sup... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
It all started in 1999 when our founder, Kevin Sproles, then 16 years old, started building custom websites for clients. Talking to customers, and building their dream was a passion from the beginning. Doing it all, from sales to support, to product design, Kevin knew what needed to happen to be able to help more people, and soon the first version of Volusion was born: an all-in-one tool for people to run their business. From the beginning, it was easy to use, and we were there if you needed help. Today, that’s still true. Kevin and 250+ more Volusioneers are a phone call away, 24x7 to help you reach your goals. And product innovation is at the forefront. This is only the beginning… just wait, we’ve got even more great things in store for you to come.
Información de contacto
Austin, Estados Unidos
- volusion.com
No consta que haya invitado a opinar recientemente
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The employees are excellent but the…
The employees are excellent but the software is outdated and no help. I spend too much time and money paying for tjings i am noe getting for free with shopify. Google merchant integration and other features are seriously lacking with volusion.
The support team is fantastic
The support team is fantastic, software has been great. Wish they offered more remarketing options though
It is easy to use but I wish it had…
It is easy to use but I wish it had more features
Very good company
Decline is customer service since 2009
I have been a Volusion customer since 2009 and have experienced a slow decline in customer service over the years. Most recently I was in a chat with tech support for 90 minutes. Instead of having knowledge of the platform the tech support person took 15 -20 minutes to research the answer to my questions, providing me with a link to an article rather than a solution she was familiar with. Ultimately her suggestions did not provide the information I was looking for and after 90 minutes I ended the chat feeling I just wasted 90 minutes.
Just the best customer service with a…
Just the best customer service with a real live person on the phone which to me is priceless. They are always so nice, patient and smart!
Our site has gone down several times…
Our site has gone down several times within the past few months and we don’t change anything on the back end as far as redirects, hosting, or IP info. Also, we have had some major slowness lately. This could be because we have a large site but they make it seem like they can handle large sites. So hopefully they get that stuff internally running smoothly because the downtime and slowness is costing us. But other than that the past 4 years with Volusion has been pretty okay.
Great templates
Great templates, many free, and the support to make it happen!
Reliable
Reliable. Difficult to get through to technical support and it should always be free . Has been very reliable. More templates for free needed.
Volusion is always ready to help
Volusion is always ready to help. Very quick to respond. Could not be happier ;-}
Too expensive for bandwidth charge.
All in all
All in all, a great scalable e-commerce solution. Nice API's and data export/import features.
great product and service
great product and service - really really good
Typically a great company to work with but...
Typically a great company to work with. The software is easy to use but the integration with Amazon is troublesome and the connection breaks every couple months. This cause delays in shipping which is a HUGE deal when selling on Amazon. We have found a way around it but will likely look into switching if this does not improve.
The employees were knowledgable and …
The employees were knowledgable and helpful but I wasn't website savvy with the design area and felt helpless. Got very little results with volusion.
Powerful Shopping Cart
Works well and they seem to continue to be dedicated to further improvements. Thanks Volusion!
Volusion helped to make building my website easier
Volusion helped to make the complexities of an online business more simplistic. Representatives were able to help me develop and build my website with ease. I would definitely recommend Volusion.
Cart contents are lost between sessions
Not a great platform. My biggest gripe is that my customers cannot keep the contents in their shopping cart between sessions, or across devices. We sell wholesale and our buyers fill their carts over time and then check out. This is a real deal breaker for us. We're in the process of converting to Shopify.
Great customer support
Great customer support! Calling or chatting online, they're fast to respond and very patient with their clients.
Great service with stellar support once …
Great service with stellar support once you're on a premium or pro plan.
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