I have been a Volusion customer for years. Support is non-existent. The platform is old and terrible for SEO. I am desperately trying to migrate the store to another platform. Don't waste your... Ver más
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Consulta las opiniones de los clientes
We have been using Volusion for 15 years now. The product continues to improve and gives our customers a great experience with expanded payment methods. The support is what really keeps us as a loyal... Ver más
I had a great experience working with Jeff & Brian. They were very helpful, knowledgeable, and patient while assisting me with my IT issue. They explained everything clearly and made the process easy... Ver más
Honestly I’ve never come across such a sketchy company like Digital Volusion. I was told I’d be making commissions but found out that they bleed you dry from all your investment and there customer sup... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
It all started in 1999 when our founder, Kevin Sproles, then 16 years old, started building custom websites for clients. Talking to customers, and building their dream was a passion from the beginning. Doing it all, from sales to support, to product design, Kevin knew what needed to happen to be able to help more people, and soon the first version of Volusion was born: an all-in-one tool for people to run their business. From the beginning, it was easy to use, and we were there if you needed help. Today, that’s still true. Kevin and 250+ more Volusioneers are a phone call away, 24x7 to help you reach your goals. And product innovation is at the forefront. This is only the beginning… just wait, we’ve got even more great things in store for you to come.
Información de contacto
Austin, Estados Unidos
- volusion.com
No consta que haya invitado a opinar recientemente
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Minor Irritations, But Still 5-Stars
There are only two things that cause me anxiety! One, I like the old system of service tickets. I can write about a problem and walk away. Now I have to stick by to "chat" with an agent. Sorry, but I have other things to do. Second, the on-page editing tool is a little difficult to use. Maybe its just me who lacks the practice and experience of using it?
Good company to have host your web …
Good company to have host your web business. Customer service is helpful and they respond quickly. Website options are plentiful. Only drawback is data overage costs. Overall a great web hosting service.
When I do have to contact you I get a…
When I do have to contact you I get a quick and correct answer right away.
Haven't had to reach out for support…
Haven't had to reach out for support much but when I have, they've been courteous and helpful.
The person that helped me with my…
The person that helped me with my problem could not have been better. I give him Triple A+
As always volusion’s customer service…
As always volusion’s customer service is exceptional.
I have been wit Volusion for about 15…
I have been wit Volusion for about 15 years. I tried other Platforms but at the end of the day Volusion has the best product. No headaches with plug-ins that dont work together well needed. Everything set up and ready to go. Just a small learning curb which is minimal compared to other platforms such as Shopify & Woo.
Cart operates smoothly
Cart operates smoothly. The cart works well. I give that 4 stars... For the way Volusion operates I give 3 stars. Volusion is Slow to add new features and hard to give input on needed features. Only 4 per site. Well, new needs keep popping up and 4 is negligible. Tech support is ok but can be a long phone wait. Sometimes you need an answer NOW and call back just doesn't cut it.
Big and Pricey for added marketing, seo, design and other services. Prices geared for the big stores, not the under 100k. Doesn't offer entry level - ie low priced starter marketing or seo services. Could use a package at $200 per month. Should be able to do SOMETHING for that rather than $850/month. Over a year or two of a mini package, its possible that one could then afford their more expensive services. The "Devoted account executive" is a myth. Never received that service or support from anyone checking in with me each month and asking what I could use help with.
The Volusion Experience
I have been very happy with my overall experience with Volusion so far. They have provided me with the knowledge base that is necessary for me to build our website. They are available 24/7 when I have questions and have been able to help me work through every issue so far. They have even suggested third parties to help with the programming. I would recommend this company to anyone looking to build a new website.
Very nice people to speak with.
All of the people I've spoken with are extremely nice and I enjoy working with them. I do have to say though, that some of the tech support people are more knowledgable than others. A couple of times I've had to call back because the information I was given to solve a problem didn't work.
Very grateful for Volusion
Very grateful for Volusion! I do think some of the default interfaces are a bit outdated, but overall a positive experience.
Great Platform for My Business.
Have been with Volusion since late 2014, have had nothing but Great experience with them. Easy to use Dashboard & Excellent Customer Service. Would recommend to anyone.... especially New Business. Can start off slow and grow into their larger plans.
Very good product / easy to understand…
Very good product / easy to understand and very helpful employees
Great customer service
Volusion provides an easy-to-use web platform for small business with great customer service.
Volution Software…
Customer Service is friendly and extremely helpful. the software offers a large variety of options to customize my website to best suit our business.
Works well for me!
We've been with Volusion for almost 12 years....
We've been with Volusion for almost 12 years now and we plan on staying for some time. While we've experienced some bumps and bruises along the way, overall we're happy with the way the system operates as advertises, their customer support and pricing structure relative to other web hosting solutions.
I am not very computer literate so…
I am not very computer literate so setting up an online story was no easy task. ALL of the people working at Volusion have been extremely patient and helpful. Any time I have had an issue the Tech Department has been right there to help. Highly recommend!
We had a premium membership for years…
We had a premium membership for years and I recently discovered that we had a dedicated account manager with that membership. Well, paying the extra fees did not serve it's purpose as our dedicated account manager never reached out to us. We renewed our SSL certificate with Volusion and I discovered a year later that our website was showing that our SSL certificate was invalid. Someone at Volusion hadn't finished the renewal process is what I was told. It's hit and miss with their Support department - some are very thorough and some do the bare minimum.
We first tried Volusion about 5 years…
We first tried Volusion about 5 years ago but left to to limits of the platform. About a year ago we gave them another try and this time we found them much improved - this includes both the software and the wonderful support.
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