Voneus Broadband Opiniones 5841

I received helpful, clear guidance on resetting my router, thank you

Very good service all sorted with help from nommy in particular.

Today i spoke to Cindy in Customer Service, I don't usually leave a review but was so impressed, she really went the extra mile!! Nothing was a problem she listened to me, then suggested a solution explained everything so I understood & even called me back. To say I'm impressed is an understatement, thank you Cindy you're a real asset to Voneus 😁

Nonhle was fantastic, understood my needs and delivered and helped me solve my issue. Fantastic service

From a customer service perspective I can’t fault Pearl, she was very understanding and sympathised with what we were experiencing. Time will tell if the issues we are facing have been resolved.

Nonhle was very helpful. I had tried all the usual steps; disconnecting and reconnecting the OTP and router etc. to no avail. But Nonhle was able to resolve the issue and get our router working again very quickly.

Yolanda worked with me resolving some issues I was having configuring my router after a hardware switch. Super polite, patient, helpful & got us all up and running, thank you!

Voneus broadband had been having problems in our postcode for two days. When that major fault was fixed my broadband did not recover.
I contacted the help line and, without much of a delay, managed to talk to a person. She did basic checks to no avail and promised to refer me to a 'Case Owner' who would ring me back. No call, so I rang again 4 hours later. Same message, so rang again at 16.30 as desperately needed to get connected.
One hour later, Nommy, the lady from the call centre called back to say she had fixed my problem herself. All is now working properly.
I am very grateful to her for taking that iniative. With all the extra work broadband operators must have because of the exceptional weather, it is nice to see everyone pitching in to help out.

Nonzamo was amazingly helpful and efficient.
Company and staff are brilliant

Nonhle, was very helpful she sorted my problem out. She was very understanding and polite.

Sam was excellent in listening to my problem and resolving it, so I look forward to not receiving any more invalid invoices until my payment becomes due at the end of the year!

Yolanda helped me with a technical problem (on my side). She was very professional and helpful.

It did take around 10 mins to be connected though.

Nomzamo provided a friendly, prompt and efficient service. All security checks were carried out in a timely manner which was very reassuring in a stressful situation.

Customer Service Agent Pearl Tom was excellent in resolving my issues swiftly and successfully, even calling me back twice when my rubbish rural 4G call dropped off. The only shame is the general Voneus communications when there is an outage - Pearl gets 5 stars, Voneus generally 4 stars

We had bad and good experience. The poor experience was that the outage took over two days to fix. This meant no internet or phone ability as signal is poor. The overall line is pretty poor to be honest. However the customer service is normally pretty good. Sambulo was great today fixing everything. Very knowledgeable, polite and told us what he was doing and how long it was going to take. Overall excellent customer service shame the actual line is always sub standard.

I was having a massive amount of problems in watching TV through the broadband system. A great thanks to Andrew who gave me the guidance to correct fault.I would give him 11 out of 10 for guidance and patience.

Great tec support from Mercy Gasa today. None of the usual 'check your pc is switched on' crib sheet nonsense that other companies tec support go through, and no need to 'escalate to a higher tier tec support'
Mercy was able to correct the issue remotely: patiently explained in non jargon terms, polite and friendly. Mercy is a credit to Voneus customer support.

Not only did Mandisi explain everything he was doing, if he left me for a while he came back so that I didn't think I'd been forgotten.

Another service out. Reported 8am when they opened. Promised a call back from Ashley. Didn't get one. Emailed to say arrive restored this on - it is not.
Back to 'customer service' tomorrow at 8am. Oh, and you have to wait, every time you call for irrelevant messages b fore you can be put though - min 7 mins delay even once you know to press 2

My Internet failed at 8.15 in the evening and because the help desk closes at 8 I was unable to report my issue until today. My first call was erroneous in that I was told it was known issue and engineers were working on it. With no further news and nothing on the Web site I called again. This time a very helpful polite and professional Customer Services Agent named Nokwanda answered my call. In spite of my frustrations she was very calm and gave me confidence that she would get my problem fixed. She sent me an email with suggestions to follow. I carried these out and, bingo, i was back online.