Voneus Broadband Opiniones 5841

The problem is that Voneus use contractors to do the installation and repairs. I was very happy with the survey and the route plotted to get fibre to the house (underground from a pole on my boundary). The installers had not seen the surveyor's report and when I told them the route he had picked they said they had not been allowed time to do that and installed it overhead, threading the cable through 2 large red cedar trees and a large arch covered in kiwl vines. I pointed out that the cable would rub on branches and eventually break.
The following winter the cable frayed and parted. Voneus would not take my word that this was the problem and insisted on a photograph. I was assured by customer services that the cable would be put underground to stop this happening again. Once again the repair crew said they had no instructions to put the cable underground and did not have time to do this anyway and so again threaded it though the trees. They then left the old cable, cable drum and spindle for me to dispose of.

Excellent service.

After logging an issue with Voneus we received no call reference or communication from them. It was almost as if our issue didn’t even exist! Slightly disconcerting as it does make you wonder if anyone is even looking into it. After several telephone calls and follow up emails we were finally assigned a call reference but still the issue wasn’t fixed for 10 days and required several follow ups to the helpdesk. Voneus helpdesk continually advised they were unable to see any issues from their side and asked us to simply monitor it. It felt as though Voneus weren’t looking into the problem very thoroughly. The communication from their side was also very poor.

Very helpful and polite Mercy was able to answer my questions around my connection difficulties and explain my billing

I requested assistance in sourcing a phone cable for my newly installed router. I had sent an e mail and received a telephoned response from Yolonda at customer services. She was able to answer my query and checked whether I had any other concerns. I explained that my daughter would shortly be arriving to complete the setting up of the new system. Yolonda advised me to call her for assistance with any problems and later phoned me again to confirm that her checks showed the system was up and running. I much appreciated her support and offer I assistance.

When I finally got my internet sorted the service I received from Adnah and Chris? the engineer was 5 star. My issue was the wait in getting someone to my property, if they had come a few days earlier I would have given the full 5 stars.

Kevin was absolutely fantastic. Explained everything to me in a way I understood. He kept checking in, letting me know he was still there on the phone while it went quiet doing his technical part at his end. So friendly, patient, helpful and understood what my problem was straight away and sorted it out in no time. Thank you Kevin for your help today.

Zoleka helped us sort out a recurrent problem over the phone , she patiently went through all the steps to get the problem sorted , patient , helpful and thorough.

After a bad experience with another rural WiFi supplier I am so impressed with voneus. Everyone we dealt with was friendly and professional. The installation date was booked really quickly at a date and time of our convenience. Installers Marty and Owen were great. Professional, polite and friendly. Did the job really quickly and minimal disruption to my house. Super fast internet running before they left. Highly recommended.

My broadband connection was installed on time without any problems and works with no problems My engineers were helpful and very good this was so much better than my first experience with broadband installation and I was very pleased.

The technician/ assistant (Sambulo) sorted the problems with the browser settings efficiently when reported over the phone: competent customer service.

I contacted customer services around midday on a Saturday with an internet problem I was unable to resolve.I was transferred to technical support and with the excellent assistance of Andiswa the problem was resolved in no time at all. She was patient,
methodical and friendly throughout. Everything resolved
from start to finish within an hour of contact. Outstanding !

Quick and hassle free service. Jack set up everything for my broadband transfer on 26/6. And of course a good deal on the broadband.

Voneus, Internet Rural. Well check out the competition first WHY? here are some examples of email sent to Voneus
Months of poor delivery of service & the time it has taken your company to resolve this issue (IF RESOLVED) is quite frankly appalling.
The requirement to have Mesh routers to enhance T.V streaming & Internet performance. We live in a timber framed building with boarded walls.
Voneus direct quote "Your direct quote: At present, your router is configured to broadcast both wireless bands (2.4GHz and 5GHz) under the same network name. In this configuration, devices will automatically select which band to connect to, and most will prioritise 2.4GHz because it has a longer range, even though it delivers significantly lower performance"
My response NOTE: Customer 1st Experience: Not one attempt just (Sorry or we Apologise, just meaningless Corporate words) no offer of compensation for the distress & turmoil caused by Voneus & for the amount of one's precious time taken up with multiple phone calls & emails attempting to get Voneus to resolve the atrocious Internet speed issues.
Voneues quote "Once again, I sincerely apologise for the inconvenience caused and the delay in communication. We appreciate your patience and remain committed to supporting you in improving your service experience"

Simon and Aaron arrived at the time I was expecting them. They were pleasant and personable, explaining everything they were doing. They showed exceptional attention to detail around avoiding mess and dust when drilling and around the turf they disturbed. Excellent employees, you should be proud to have them

John Coleman was extremely helpful and proactive. I was worried about moving house and setting up new broadband etc, - John made it very easy and straight forward - thank you

Dom and Scott did a great job installing our voneus fibre. They worked around us while we worked from home and were happy to undertake a more complicated cable routing so the router could stay out of site under the stairs.

Dan & Zack who installed voneus
Were friendly fast & efficient
I haven't had it long enough yet to notice any benefit, but hopefully will be as good as BT was

Pearl was so helpful. She identified the issue straight away - I had caused the problem by resetting the router. She logged in and sorted it within minutes. Absolutely brilliant.