Voneus Broadband Opiniones 5841

Andrew was verty sympathetic with our issues, and hopefully has been able to sresolve thos issues for us.

Nokwanda was helpful and efficient. Call back phone call was much appreciated.

They were extremely helpful and sorted the problem and called me back to make sure everything working correctly his name was Andrew !!

Did a good job minimal mess and disruption

Yolanda was very helpful. She guided me on how to restore my internet bandwidth.

Simon and Aaron were very professional, explaining what they were doing.

Really patient guy went through configuration of my broadband step by step whilst on the phone. All fine and working well so far. Thank you!

The two guys were punctual , polite, helpful tidy workers. As an older lady I felt I was in confident hands.

Just had my broadband installed by Matty & Owen, really friendly and helpful.

Were happy to install it upstairs and did the job very quickly without any disruption whilst I used the existing connection and much more tidy than the last ISP.

Made the order with Thomas on Friday of last week and already up and running the following Monday! Really pleased!

Cindy was extremely helpful and patient and solved our problems with an understanding and professional approachable manner 👍

Nommy helped when my service slowed down
Got me up and running in 15mins on the phone
Great service

Very professional and knowledgeable service from Yolanda. Excellent ambassador for the Voneus Customer Service team.

Cindy was very helpful and restored my internet connection with no problem, this is the only time I have had an issue with my voneus broadband in nearly 2 years, and they were able to resolve it very quickly. Highly recommend

My Internet was cut off because BT did a horrendous install on a neighbour of mine. Yolanda was my customer service agent and handled the whole thing, checked up only at necessary times and always with up to date info. Although the fix took a little while they sent a 2nd round of senior engineers the day after the first lot tried. They took 5 hours and did a huge job and got not only my connection back but faster than it was before. Honestly the best customer service experience ive had in a very long time. A bit spenny overall but will definitely try them again at my new address

The likes are that they were able to fix my problem. The dislikes are that the help desk still seems to be not well connected to the technical team so assurances that I would get a call back are not always followed up and at one point I was told that the problem had been fixed when it was still ongoing

A big thank you to Abnah who patiently sorted out why I wasn’t getting a service at 6pm on the Friday, 2 days after the big storm on the 27th May. There was a delay in receiving the new kit but Ashley and Adam were at the end of the phone supporting the process before Abnah checked in to reset the connection. I really appreciate the ease in which I can speak to a person about my internet connection and thank you Abnah for being there on this occasion.

Pearl was excellent. My query was about slow internet speed. The reply came in a hour and it was sorted in 5 minutes. Pearl was polite and very helpful.

Nokwanda on the help desk was very helpful. Fingers crossed the Replacement of the CHT modem box cures the fault

Brilliant work by Adnah to get me back on line. Job done in minutes , the instructions sent to me were easy to follow even for an old codger like me.

Pearl : very polite and helpful. nothing too much trouble to track down problem. no stone left unturned.