voys.co.za Opiniones 

Respuesta de voys.co.za

2 sept 2026

Hi Leon, thank you for your feedback. We’re sorry to hear that you were unhappy with your experience. However, we would like to provide some clarity as the claims in this review do not align with our system logs or the signed service mandate.

At sign-up on 17 June 2026, our services are billed in arrears on the 2nd of each month. The July 2nd debit order covering your pro-rata June usage initially processed, but we were notified that you actively reversed this payment in mid-August. Additionally, the August 2nd debit order covering your July usage was returned unpaid. This failed payment triggered standard returned debit penalty fees as explicitly outlined in your signed mandate, which accounts for what you incorrectly referred to as being "overcharged."

While you did make a partial payment later in August, it only covered the reversed June invoice and a portion of your July usage, leaving an outstanding balance on the account. You committed to settling this remaining amount by 21 August but failed to do so. Furthermore, the agreed debit order authority was withdrawn without notifying us, preventing further collection.

Despite these ongoing payment issues, our team made multiple attempts to communicate and allow you to keep the account active. On 28 August, we sent a final notice advising that the account would be cancelled on 31 August if the balance remained unpaid. Our logs confirm this email was opened and read, yet the final payment was only submitted on 1 September, after the deadline had passed and the system had already cancelled the account.

We operated strictly within the agreed payment terms and provided ample notice before taking action. We are always willing to help businesses navigate payment issues when they communicate proactively and honour their commitments.

If you would like to discuss this further or require your final statements, please reach out to our team directly at accounts@voys.co.za or call us on 0210125000.

Respuesta de voys.co.za

2 sept 2026

Thank you for such a fantastic review and for your long-standing loyalty to Voys! Knowing that our support team makes you feel valued and never rushed is exactly what we strive for. We're thrilled that the Freedom platform and our international call quality are working seamlessly for your business. Cheers to many more years of great connection!

Respuesta de voys.co.za

2 sept 2026

Hi Eugene, thank you for your feedback. We’re sorry to hear that you were unhappy with your experience.

We would like to clarify that the account was billed in arrears, meaning the May debit order related to services provided during April. The debit order was returned unpaid due to insufficient funds.

Our automated emails are sent as reminders to keep customers informed of their account status and to provide transparency around the collection process and the steps that follow if payment remains outstanding. The intention is to ensure customers are aware of what to expect, rather than for these communications to be perceived as threatening.

Following the notification sent on 10 May, you responded on 12 May asking us to proceed with the cancellation, which we actioned on the same day. The outstanding balance therefore relates to services provided prior to cancellation , and remains outstanding.

We hope this provides clarity on the circumstances.

Respuesta de voys.co.za

2 sept 2026

Thanks for the fantastic feedback! Quick and friendly service is exactly what we aim for, and we are so glad Curtley delivered that for you. We'll make sure he sees your review. Have a great day!