Vroom Opiniones 676

Was pre-approved with my address, then come to find out after talking to someone they don't do financing in my State. Total ripoff

If you’re thinking about buying a vehicle from this dealership, just know this. In 2021 they sold the kid in New Jersey a vehicle that they did not own and actually belonged to somebody else. They didn’t tell him why they would not send him the title or a license plate, and he just had to keep begging them and not getting a response. Eventually, his car got impounded because it wasn’t registered. It’s been sitting in an impound lot for two years collecting fees. Luckily, this kid got an attorney and is suing the crap out of this company. I am just now coming to terms with the fact that I was stolen from and lied to. I’ve written to the CEO of the company and the only people that you will get to talk to are the customer service agents who don’t know what day of the week it is much less what’s going on with your vehicle. And unless you look up the CEOs phone number and email address on the Internet(it is there) customer service will tell you that they do not have a CEO. But tbh, I wouldn’t waste your time. Ceo doesn’t give a crap either. Before I wrap this up a couple more things to consider in 2021 alone, the Better Business Bureau received over 6000 complaints all similar in nature and the attorney general in the state that this so-called company operates in sued them. I’ve never felt so stupid in my entire life for being so deceived and robbed from by a reputable company. I don’t care if you have to pay $2000 more to your local dealership it is not worth saving a little bit of money to use them because you will never get your vehicle. You will never get your refund. You will never get an answer. Shop elsewhere. You’ll thank me later.

Long story short- I purchased a car from them and nobody called while I was waiting for delivery to inform me that they sold my car to someone else. Now everyone from customer service to the ceo is ignoring me and apparently doesn’t believe I’m owed an explanation or refund. Filing theft charges today and calling BBB and state’s attorney office. aDO NOT GIVE THEM ANY MONEY!

Sales guy was awesome. Customer service and delivery are the worse ever if it wasn’t for the no refundable 2k I put down I would be cancelling today.

I'm still not through the process completely but, I've had a bad experience already. They got money from my finance company told me they would have the car checked in the hub right after it was cleared, it's been almost a week and the car kept telling me pending sale and that I owed money, I've already got full cover insurance and a payment coming up but no car, I threw a fit on them today due to the car is just 250 miles from me, they have no clue when a carrier is going to get it and deliver it, after I threw a fit they say my finalization was done today, so my delivery date has yet again been pushed out 4 days, it's been a headache honestly, I love the looks of the car and I'm hoping when it gets here the headache will be worth it. The csrs I have dealt with have been very polite but I feel like I've talked to 50 diff people and they have assigned 2 diff people to deal with this sale but neither were very easy to get in contact with. I won't take away from the workers due to me being in a call center before myself you don't get a lot of training before they throw you to the wolves but, I do feel like the company could make the systems easier for them to use and they would update more often. Cross fingers the car is fine and is delivered soon, I'm to far in to go back now.

Terrible Terrible. Long drawn out process. Selling a car to them and they don't put in the work. No communication on next steps. This was a terrible mistake selling to them. I should have just went to the dealership.

Do not buy a car from here. They are having hundreds of lawsuits for a reason. I'm the idiot that thought the "buying process" ran smooth enough that it should be ok. Wrong.
Buying a car from here is easy, obtaining the car is a whole other nightmare. Everytime you call you can't understand what the person on the line is even saying, you get different stories and timelines everytime. It's absolutely ridiculous, we paid 1,100 to have a car delivered that we begged to just go get since it was only 8 hours away, but it's against their policy. Called the hub and left several messages, no one ever answers, and no one ever calls back. No one knows where the car is, when it will be here, or what they can do about it. We are day 13 in, and ready to cancel. I'm completely over the entire experience, and the car.
Don't walk away,RUN. Completely absurd.

It pays you 50 percent what it will sell your car for and then it will add thousands of BS charges on top of it. Horrible scam artists that have so much fine print you could read War and Peace faster. Crooks

I am utterly shocked at how poor their customer service team is. The car did not arrive in the condition promised. Their staff dropped the ball with every step and created delays and unnecessary headaches. I had to follow up constantly and even then, Vroom still fell through on each promise. I would rather hop dealership to dealership than deal with their incompetency. This was the worst car-buying experience I have ever been subjected to. Do not recommend.

The process was a little drawn out and seemed as if everyday something else was needed. I felt like getting the car was a little bit longer then should be. They said it had been taken to the hub and then the hub had to do this and that. Just seemed drawn out. It could be because nobody wants to hold a job. I would say I had a better experience at carvana. But overall my Tahoe is nice and doesn’t seem to have problems

Fast and perfect, many bad experiences from what i read here, but i guess many happy customers don't take the time to come here...

They said I had a pre approval then after I paid my deposit to hold the car they said I had to trade my car in. And I explained to them my ex wife has that car so needless to say they denied me after I went through the whole process. Same day tried carvanna and they approved me with little down And I didn’t have to trade the other car in. Vroom suck

Just had the worst experience ever with the dealer. They required insurance in advance so I bought insurance and paid hold fee. The policy is for 30 days which is what they require. But because they need a few days to complete the paperwork they need insurance that’s 35-40 days. No company provides that. Your options are 30 days 90 days or 6 months. I am not going to pay for 90 days worth of insurance when we haven’t even gotten the contract finalized. This is ridiculous really disappointed in them.

After 2 years, I am still horrified by the terrible service I got at Vroom. BUT: MY CAR IS STILL 100% TROUBLE-FREE AND THE BEST CAR I EVER OWNED! Just being honest.

I don't understand how this company can compete with a dealership. How can a dealership turn around the entire transaction in half a day, and Vroom takes up to 3 weeks? The ONLY reason I am a Vroom customer is that the vehicle my wife wants is not available in the city we live in (or nearby cities). This process is unorganized, and no one at the company seems to give a rip that I am dissatisfied. The sales rep I started the process with was very sweet but was uneducated about their products. This is not her fault, but obviously a reflection of the company's hiring and training. I have had to re-send the same documents on multiple occasions. It's hard to believe in 2023, this is the best they can do.

Texas Direct Auto aka VROOM are nothing more than thieves that take advantage of older ladies that do not know better. Do yourself a huge favor and buy from a legitimate dealer that delivers what they promise. These people should be ashamed of themselves. Nothing worse than thieves!

Decided to return the vehicle within their 7 return policy window. We have scheduled 3 times to have the vehicle picked up. Vroom will not release my money for the vehicle until they have picked it up. We have been told on 4 different days the tow truck will come but nobody has shown up. We have lost 4 days of work and life in the process. They will not give us the information of the pickup company in order for us to confirm when they will arrive. We were told that the driver they were using is too busy to get to us but they have not communicated with them or other companies to have the vehicle picked up in a timely manner. We have been waiting 2 weeks.

PROCEED WITH CAUTION
Just closed out a terrible experience with Vroom. Terrible. They are happy to collect all of your PII and collect money. No certainty of what will happen next by when. Each step cam with a new set of questions and new (very pleasant) very inept agents.

Save yourself time and aggravation. Buy your dream car elsewhere.

You have been warned.

I applied for financing and from there something WORSE than Telemarketers, VROOM started calling me all day and every single day.
Just last week they started calling at 6:19 AM AND ON THE WEEKENDS as a matter of fact two Vroom people called at 6:19 AM. One called and while I was scolding him my phone rang and on the other line was Vroom. Both Frank and Mariam both new what time it was when I asked, and they both said the correct time. I ASKED FOR A SUPERVISOR AND THEY BOTH SAID, THEY DIDN'T HAVE ONE! So, I suppose they interviewed, hired themselves and trained themselves!
Due to ignorance, they called me at 6:19 am and actually THOUGHT it would be okay. IT WASN'T!!!!!
Due to UNPROFESSIONALISM they both LIED and said they don't have a supervisor. And thought that would be okay... IT WASN'T!
Due to pure STUPIDITY they both thought after what they did, that they would still get a sale! WOW...

I can promise this, EACH AND EVERY SINGLE TIME VROOM CALLS ME, EVEN IF I MISSED THE CALL, I WILL BE FILING A COMPLAINT FOR HARASSMENT. And I am already seeking legal advice.

I called back for a manager and spoke to Diego who kept saying he's going to hang up. He denied me a supervisor since he couldn't get a sale. And couldn't get me to even speak about a vehicle. I chewed Diego and disconnected the call.
I continued to call for a supervisor.
This time I was transferred to a supervisor who was a complete clown! DON'T YOU JUST HATE THAT? You work so hard for something for it to be a dud when you get it... His name was Chris and he was worthless. Each time I called going forward they all transferred me back to Chris.
Chris would sit on the phone not speaking until he feels like saying, "what you want me to do"? I would then say, you didn't help before so maybe you should help now... He just set on the phone quiet, so I say, maybe start working? Maybe, you can transfer me to a supervisor so she can put my complaint in. Maybe that! He would then say, he's not doing that!
He is the definition of LAZY and the a poor example of a supervisor.

On purpose they transfer me to him! Since he's the supervisor that won't do anything and allow them to carry own like clowns with Vroom Customers.

I said, I am done! I am now filing all my complaints online each time they call me, and his response was, GOOD LUCK WITH THAT!
So I will make sure to include him too.
DATE OF EXPERIENCE WAS 11/21/2022 the system will not all me to enter 11/21/2022...

Wow, look at these horrible reviews! Well add mine to the stack. Gave me an offer and pulled it before the expiration date. Never experienced anything like that before. Soooo, sold to Carvana, a legit company. 2nd car sold to them and right at autotrader pricing without the hassle.