I’m a huge Lando Norris fan and was having difficulty obtaining his gold Championship Monster drink. I searched Google and this store came up. I ordered 6 cans and was very satisfied with the price an... Ver más
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Consulta las opiniones de los clientes
Quality of the product is great, shipping was very prompt. I was expecting a bit more variety in the flavours based on what advertised but overall I’m happy.
La empresa ha respondido
I ordered a box of chocolate bars form Vstarlondonltd and they did not disappoint! I realised that I had put the wrong delivery address on my order and they were the best at helping with ch... Ver más
La empresa ha respondido
Nothing like what was shown in photos, only to find out they had taken the photo off someone else’s business to advertise as their own - to then not even be the same sort of sweets to arrive. Beyond d... Ver más
La empresa ha respondido
4,1
Muy bueno
66 opiniones
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NO ORDER, NO RESPONSE, NO REFUND
I placed my order on the 29th of March, mostly because I was impressed at the 1-3 day delivery, it is now 6th of April, I have emailed repeatedly, asking what is happening because according to the tracking, all it says basically is a label has been printed, that's it so no response, no order and no clue what's happening or what to do, never experienced such a huge lack of care or concern in my entire life, no idea how I'm going to get my money back or resolve this, so PLEASE AVOID THIS COMPANY SO YOU DON'T EXPERIENCE THE SAME!!!!!
29 de marzo de 2026
Respuesta de Vstarlondonltd
Hi Rebecca,
We’re very sorry to hear about your experience and completely understand your frustration.
Due to delays over the Easter period, our stock arrived later than expected, which unfortunately impacted dispatch times. We can confirm your order was shipped on 8th April and delivered on 9th April, according to the tracking information.
We sincerely apologise for the lack of communication during this time — this is not the level of service we aim to provide. We are actively working to improve our response times to ensure this doesn’t happen again.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Kind regards,
VSTAR
Took a while to come and said delay but…
Took a while to come and said delay but wouldn't answer email. Eggs near date and not presented well. Most eggs foil was coming off. Expensive for what you got
29 de marzo de 2026
Respuesta de Vstarlondonltd
Hi Belinda,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention.
We apologise for the delay and the lack of response to your email — this is not the level of service we aim to provide. We're also sorry to hear the eggs did not arrive in the condition expected, as this is certainly not acceptable.
Please contact us directly so we can resolve this for you as quickly as possible.
Kind regards,
VSTAR
The order took a while to come but even…
The order took a while to come but even then they sent the completely wrong item. Hence knocking 2 stars off. I added a start for the efficient response, they are sending the correct item no extra charge. 28th March I advised them it is now the 5th of April and still nothing, no response to my chasing email either.
27 de marzo de 2026
Respuesta de Vstarlondonltd
Hi Charlotte,
We’re very sorry to hear about your experience and understand your frustration.
Unfortunately, the replacement stock we received was damaged, which caused further delays to your order. We sincerely apologise for this and for the lack of communication during this time.
A full refund has now been issued. We’re very sorry for the inconvenience caused and appreciate your patience.
Kind regards,
VSTAR
Very good and fast
25 de marzo de 2026
Respuesta de Vstarlondonltd
Hi Joaquina,
Thank you for your 5-star review! We're really pleased to hear you were happy with the speed and service.
We appreciate your support and hope to serve you again soon.
Kind regards,
VSTAR
Great product glad I looked on your…
Great product glad I looked on your site as I couldn't get them any were great price to and fast delivery
24 de marzo de 2026
Respuesta de Vstarlondonltd
Hi Lesley,
Thank you for your wonderful review! We're delighted you were able to find what you needed on our site and that you were happy with both the price and fast delivery.
Your feedback means a lot to us, and we look forward to serving you again.
Kind regards,
VSTAR
Nothing like what was shown in photos
Nothing like what was shown in photos, only to find out they had taken the photo off someone else’s business to advertise as their own - to then not even be the same sort of sweets to arrive. Beyond disappointing when it was meant to be a present as they love Swedish candy but nowhere near the same variety. Will go through bank to get money back. Don’t shop here if you want to be scammed because the photos they upload of items aren’t correct or their own stock.
13 de marzo de 2026
Opinión espontánea
Respuesta de Vstarlondonltd
Hi Emma,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention.
We take concerns like this very seriously and would like to clarify that we do not intend to mislead our customers. However, we’re sorry to hear that the product you received did not meet your expectations.
Please contact us directly so we can investigate this further and work towards a resolution for you as quickly as possible.
Kind regards,
VSTAR
They were very easy to order from and…
They were very easy to order from and on time aswell can't fault them
25 de febrero de 2026
Respuesta de Vstarlondonltd
Hi Darren,
Thank you for your great review! We're really pleased to hear you found the ordering process easy and that everything arrived on time.
We appreciate your feedback and hope to serve you again soon.
Kind regards,
VSTAR
Didnt gwt delivery and took me to…
Didnt gwlet delivery and took me to contact them in order to issue a refund, which im still waiting on,
25 de febrero de 2026
Respuesta de Vstarlondonltd
Hi Daniel,
We’re very sorry to hear about your experience.
Unfortunately, the stock was damaged which meant we were unable to fulfil your order as expected. We can confirm that a full refund has now been issued.
We sincerely apologise for the inconvenience caused and appreciate your patience.
Kind regards,
VSTAR
Good responsive service
Good responsive service, quick delivery, and perfect item for what I wanted. Thank you :))
18 de febrero de 2026
Opinión espontánea
Respuesta de Vstarlondonltd
Hi Emma,
Thank you for your lovely review! We're so pleased to hear you were happy with the service, delivery, and your item.
We really appreciate your feedback and hope to serve you again soon 😊
Kind regards,
VSTAR
Box arrived 3/4s full. They sent it knowing this,
I ordered 3 boxes. They sent 1 and refunded the others 2 but didn't let me know they couldn't fulfil the order before shipping. if they had i could have ordered the shortfall elsewhere. Then the box that did arrive was 3/4s full which they knew before shipping.
29 de enero de 2026
Excellent service, fast delivery
Ordered with VStarLondon twice now and they have been excellent, with fast delivery times. Will order from them again.
28 de enero de 2026
Fantastic service
I was kept informed of delivery, and parcel arrived on time. The products look amazing , although not tried any yet. Would definitely use again.
15 de enero de 2026
Opinión espontánea
I was sent the wrong product
I was sent the wrong product. I ordered sugar free werthers toffees but received the normal ones
7 de enero de 2026
Bought a pallet of kinder bunnies for…
Bought a pallet of kinder bunnies for my son who has a disability and selective eating spent £53 and items were smashed to bits on arrival
Contacted company with photos was told box was in one piece on arrival so no replacement and only a 50 per cent refund due to shipping company not excepting claim
Absolutely disgusted with the customer service and outcome would never use company again
5 de enero de 2026
Opinión espontánea
Products arrived in a timely manner and…
Products arrived in a timely manner and are genuine, one bar of Toblerone came with the cardboard packaging open, and this was refunded within 48 hours of contacting with no issues. Overall im very impressed and would definitely buy again.
14 de diciembre de 2025
Opinión espontánea
Goods not delivered no refund yet given but resolved after complaint
Ordered two expensive boxes of liqueurs only one arrived which was inappropriately packaged in an envelope so box arrived crushed - but the other box did not arrive. No response from an email sent querying and no refund forthcoming. However once posted on Truspilot the company contacted me and resolved the matter to my satisfaction which restored my confidence.
12 de diciembre de 2025
Opinión espontánea
Chair Purchase
Prompt efficient service and well made robust chairs.
4 de diciembre de 2025
Opinión espontánea
Respuesta de Vstarlondonltd
Hi David,
Thank you so much for your lovely review. We’re delighted to hear you’re happy with the prompt service and the quality of the chairs. We really appreciate you taking the time to share your experience.
If you need anything else, we’re always here to help!
Order short
Cannot fault ordering experience or delivery, however ordered 24 only received 20 hence only 3 stars.
26 de noviembre de 2025
Respuesta de Vstarlondonltd
Hi Ian,
Thank you for your review and for highlighting this. We’re very sorry that you only received 20 instead of the 24 you ordered. We’ve already refunded the 4 missing eggs for you, and we apologise for the inconvenience caused.
If there’s anything else we can help with, please let us know — we’re always happy to assist.
Two failed deliverys with there carrier…
Two failed deliverys with there carrier Amazon due to damage is reason for only two stars maybe trying another carrier alongside for comparison wouldn't be a bad idea.
24 de noviembre de 2025
Respuesta de Vstarlondonltd
Hi Rob,
Thank you for your feedback and we’re very sorry about the issues with the first two delivery attempts. We understand how frustrating that is. We’re glad to see that the third shipment was successfully delivered, and we appreciate your patience throughout the process.
We are reviewing this with the carrier to help prevent similar issues in the future. If there’s anything else we can assist you with, please let us know — we’re here to help.
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