I am installing my second mini wall tomorrow and due to receive my 3rd machine which is a slim wall, later this week. So far, the shipping, installation and customer service has been fantastic! I orde... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Beyond happy with VTM. Great communication, exceptional service / support. Their platform / app is easy and works great. 3 machines with more to come.
Great customer support, been an operator with them for over a year and they always get it taken care of. Definitely wanna highlight Chris and Darshak in tech support for always going above and beyond... Ver más
La empresa ha respondido
This was my first time buying a machine and the support was there every step of the way. I had dumb questions they answered and helped me figure out my set up. Jacob was very helpful.
Información sobre la empresa
- Distribuidor de máquinas expendedoras automáticas
- también en la categoría
- Máquina expendedora de productos de cosmética
- Máquina expendedora de productos electrónicos
- Proveedor de software
- Tienda de artículos coleccionables
- Tienda de intercambio de cartas coleccionables
Escrito por la empresa
VTM Vending: Pokémon card, vape and smart vending machines with U.S.-based support. VTM Vending designs and supplies smart vending machines for operators, from first-time owners placing one machine to businesses running a multi-site route. Our lineup includes Pokémon and trading card vending machines, vape and nicotine pouch vending machines, and the new AI-powered Smart Cooler, in wall-mounted and freestanding models built for bars, shops and other high-traffic locations. Every machine runs on the same platform: a 32-inch touchscreen, Wi-Fi connectivity and a pre-installed Nayax cashless terminal that accepts cards, tap-to-pay, Apple Pay and other digital wallets. Coil sizes adjust to fit your products, so the same machine can sell card packs, vapes, nicotine pouches or small collectibles. For age-restricted products, an optional ID scanner reads the customer's driver's license before the sale. Our Vending Management System and mobile app let you run every machine from one place. Track sales and restock alerts in real time, update products and on-screen ads remotely, restart a machine, set user permissions and export reports, with your data hosted in the U.S. Service is what our customers mention most. Our U.S.-based team handles onboarding, training and live tech support, backed by a full video tutorial library, replacement parts, a coil sizing guide and state vape law guides. Need inventory? Through VTM Vending Wholesale, operators can source Pokémon booster packs to keep their machines stocked. VTM Vending is based in Solon, Ohio, and ships from our Cleveland-area warehouse. Visit vtmvending.com to compare machines and find the right fit for your location.
Why operators choose VTM
Escrito por la empresa
- U.S.-based support
- Onboarding, training, live tech support and a full video tutorial library.
- Every machine, one dashboard
- Track sales, get restock alerts and update products remotely, on web or mobile.
- Cashless-ready out of the box
- A pre-installed Nayax terminal takes cards, tap-to-pay, ApplePay and digital wallets.
Our warranty promise
1-Year Limited Warranty
VTM machines are covered by our 1-Year Limited Warranty against component failures and manufacturer defects. For warranty claims, email support@vtmvending.com. Returns are accepted within 30 days of shipment (10% restocking fee applies).
Información de contacto
5370 Naiman Parkway, Suite L, 44139, Solon, Estados Unidos
- 888-373-8158
- sales@vtmvending.com
- vtmvending.com
Smart vending machines, ready to run
4,8
Excelente
231 opiniones
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Support is unbelievable
Support is unbelievable. Very communicative. Answers questions and follow ups.
10 de febrero de 2026
Respuesta de VTM Vending
Thank you anibal. Happy that you have had a great experience thus far
Great machines great software great…
Great machines great software great support all around 100% happy so far
3 de febrero de 2026
*Real customer~not paid review
VapeTM has done a great job from the sales team to customer support. Feels like they care and are genuinely concerned which means the world when you’re having trouble shooting. They have a good system with returning your calls & they even keep track if they’ve completed the call and tha to me just shows top tier professionalism.
I will add this but also note I’m understanding~ You’re better off calling in the morning till about 2pm. Any time after that it can *somtimes be hard to get ahold of them but that’s just how it goes! Thank you for such a great experience.
5 de febrero de 2026
Respuesta de VTM Vending
Christian, thank you for your feedback. You are completely correct that higher demand has created higher wait times in our evening hours for operators working with our support team. We have been actively working to resolve this and have already hired additional staff to support this volume. We expect they will be fully onboarded in the next 1 - 2 weeks so we can continue to provide exceptional service to our customers while being able to handle the increase in demand. Thank you again for being a VapeTM customer!
They were very easy to work with and…
They were very easy to work with and very helpful.
2 de febrero de 2026
Respuesta de VTM Vending
Thanks for the review John! Excited to get this first machine up and running with you.
5 Star Experience
They were very fast to get the machine shipped and the customer service was solid. Will for sure be purchasing machines from them in the future
29 de enero de 2026
Great product and software my…
Great product and software my recommendations make sure to get your bank account before getting your NX card reader to speed the process up great product reliable service fast parts when needed!
16 de enero de 2026
Great product
Great product. Great customer service. Fast delivery. And super helpful with set up and any questions I’ve had.
15 de enero de 2026
Respuesta de VTM Vending
Thanks for the review Taylor! It has been a pleasure working with you. Excited to continue to scale together.
Software & Support Team are Immature
Software is immature, many options do not work or are missing the intended functionality. Further you are locked into their software, Reyeah won't allow you to switch to their software.
Support team is not equipped to support you. Each time you request support, they simply have to contact Reyeah and then reach back out with a low-quality support video from the manufacturer. Support seemed to not understand basics of things like firmware, hardware, software, etc.
One of the interactions with the support they were downright condescending in the email of all places.
To be completely fair, the machine itself works great as itself delivers the products as intended and even knows when it fails to deliver the product. If you want anything beyond the basics this is not the machine for you.
The moment you want to customize the machine with themes, categories, or other already listed functionality the system is just not capable. Adding advertisements, to the top and front functionality does not work as advertised. The shopping cart feature is a complete disaster as well. Too many broken/missing functionality pieces to name in this box.
I offered to hop on a call with their team to offer valuable feedback before placing this review. They originally set a date but then cancelled the meeting without reaching out. I reached out to them about this, they said they were too busy. No follow-up was ever received by VapeTM or their team from this date, over a month ago.
I'm still looking for a new supplier, for machines supplier as I don't have faith in any ability to scale with VapeTM.
22 de diciembre de 2025
Respuesta de VTM Vending
Although the review is not favorable, we appreciate you taking the time to share your honest feedback. I’d like to provide a few objective responses below.
We want to clarify that the VapeTM platform is mature and stable, currently operating across more than 1,000 machines nationwide. The system has undergone extensive testing, is hosted on Amazon Web Services, and is available through both the iOS App Store and Google Play Store. Reliability and uptime are our top priorities. Some of the development requests mentioned are not common among our operator base and are not currently top priorities, but we do maintain a software development roadmap. Like any evolving system, we continue improving based on operator feedback.
Our machines operate exclusively on the VapeTM software platform. This allows us to ensure consistent performance and manage support effectively. The software subscription is included free for the first year, and after that it is $29 per month per machine. Your feedback on this point is correct, and we are transparent about this upfront. If this was not your understanding, please let us know and we will provide a full refund.
We’re also sorry that your support experience did not meet expectations. Our team is well trained and continues to learn and grow as the company expands. We appreciate your feedback regarding video resources. We have improved and added support materials at start.vapetm.com, and we will continue expanding them.
Regarding the cancelled call, that was on me personally. I intended to reconnect after the holiday but failed to reschedule, and I apologize for the missed follow-up. I would still welcome the opportunity to speak directly and learn from your experience.
Thank you again for your honesty and for recognizing the machine’s core reliability.
Jordan Brown
CEO, VapeTM / VTM Vending
First Machine Experience
Ordering, receiving, and configuring the machine was very easy. We had a problem with my credit card reader activation. Once that was fixed, another issue on the vendors end caused the reader to not work. Support was great and helped resolve the issue. Hopefully the second machine won’t be as annoying to get activated. Otherwise, I’m happy with the experience.
5 de enero de 2026
Respuesta de VTM Vending
Thanks for the review! Glad to hear everything was easy overall and that our support team was helpful. We appreciate your business and are happy you’re enjoying the VTM experience.
Dakota has been so helpful guiding me…
Dakota has been so helpful guiding me through the process of setting up and installing my first vape tm vending machine
22 de enero de 2026
Opinión espontánea
Respuesta de VTM Vending
Thank you so much for the kind words, Calixto. I really appreciate you taking the time to leave a review. It was a pleasure helping you get your first VapeTM machine set up, and I’m glad the process was smooth for you. If you ever need anything moving forward, I’m always happy to help. Wishing you nothing but success with your machine.
So far VapeTM has been a good company…
So far VapeTM has been a good company to do business with. Dakota especially has gone over and above to help us start our business and learn the machines and the portal. He is responsive and works all ours every day. As we continue to grow our business we will use Dakota and vapeTM
21 de enero de 2026
Opinión espontánea
Respuesta de VTM Vending
Thank you, Mike! I truly appreciate the feedback and the opportunity to work with you. It’s been great helping you get started, and I’m glad the machines and portal have been a good fit so far. We’re excited to be part of your growth and look forward to continuing the partnership.
Dakota is the absolute best rep ever
Dakota is the absolute best rep ever. Dude is super knowledgeable and always helps us. Will only do business with VTM
1 de enero de 2026
Opinión espontánea
Respuesta de VTM Vending
Thank you for the feedback. Dakota is an excellent and knowledgeable sales representative who genuinely cares about all of his customers. We appreciate you taking the time to share this. Thank you.
Amazing Quality
The machines are very high quality and reliable. The software is very user friendly. The customer service is too notch as well. Jacob has been available anytime I’ve had a question, or needed to place an order.
27 de diciembre de 2025
Respuesta de VTM Vending
It’s been great working with you, and we’re excited to keep supporting your continued growth in Illinois.
High-Quality Product with Outstanding Customer Support
VapeTM provides a high-quality, well-designed product that clearly reflects attention to detail and reliability. The performance has met my expectations and I’ve been very pleased with the overall experience.
Jacob was especially helpful throughout the process. He was professional, responsive, and knowledgeable, making everything straightforward and easy. His support added a lot of confidence in both the product and the company.
Overall, VapeTM combines strong product quality with dependable customer service. I would absolutely recommend them to anyone looking for a reliable company that stands behind what they offer.
29 de diciembre de 2025
Respuesta de VTM Vending
Thanks for the kind words, Grant. We’re glad you’ve been happy with the product and the support so far. We appreciate the recommendation and look forward to continuing to work with you as you grow.
Dakota was the best
Dakota was the best, so helpful with setup and configuration! Only the best team at VapeTM
16 de enero de 2026
Opinión espontánea
Respuesta de VTM Vending
We love to hear this. Thank you.
Excellent Customer Support
The team addressed all of my prior issues in a timely manner and reimbursed me for the mishap. They take their customer support very seriously and I am happy we were able to get my machine back on track.
6 de enero de 2026
Respuesta de VTM Vending
Hi Josiah, We appreciate your feedback and the issue you brought to our attention enabled us to resolve an isolated software issue. We understand that starting a new business can be challenging and scary. Our goal is to help start up businesses like yourself succeed and we acknowledge it was a rough start.
We have since resolved the issue, compensated you for the transactions and it's great to see how well your machine is doing. $175 in just the last week since being active! That's a great start for a new account. We will continue to support you as you grow and hope that this first few weeks did not taint your overall experience as an entrepreneur.
Very responsive and care about their…
Very responsive and care about their customers.
12 de diciembre de 2025
Respuesta de VTM Vending
It has been a pleasure working with you Lenny!
Greate experience with VapeTM
Greate experience with VapeTM. They have an amazing selection of products and the prices are very competitive
19 de diciembre de 2025
Opinión espontánea
Respuesta de VTM Vending
Thank you.
Respuesta de VTM Vending
Thank you for the review and hope your experience continues to be amazing as you scale. Thank you.
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