Very easy process from start to finish! Smooth process to ordering a new lock and key. The lock was a perfect fit and works perfectly. Thank you for caring for your customers!
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Consulta las opiniones de los clientes
This company needs to be much clearer about warranties and pricing. What Vtuvia support says and what the shop actually charges are two very different things. I had to travel and pay $100 just to... Ver más
La empresa ha respondido
I love the bike. The direction for assembling are lacking and add accessories is also lacking. I would 100% buy this e-bike again!
La empresa ha respondido
I am American child, I much like this electronic bicycle. This bike allows american children and me to super fun! I ride bike to factory all days! Bike is much fast, Xi with friend Sean and Rick ri... Ver más
Información sobre la empresa
Sobre VTUVIA Electric Bike
Escrito por la empresa
Ride Easy. Ride Free.
VTUVIA Electric Bikes bring fun and freedom to riders of all ages. Powerful, reliable, and easy to ride — perfect for commuting or adventures.
Información de contacto
4250 Shirley Ave. El Monte, CA 91731, 91731, El Monte, Estados Unidos
- (+1) 240-748-0109
- support@vtuviaebike.com
- vtuviaebike.com
4,2
Muy bueno
34 opiniones
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Very easy process from start to finish
Very easy process from start to finish! Smooth process to ordering a new lock and key. The lock was a perfect fit and works perfectly. Thank you for caring for your customers!
2 de junio de 2026
Respuesta de VTUVIA Electric Bike
Dear Tracy,
Thank you for taking the time to share your great experience with us! We are so glad to hear that the replacement process for your lock and key was easy and hassle-free.
It is always our goal to make sure our customers get exactly what they need with zero stress, and we're happy to hear the new lock fits and works perfectly. If you ever need anything else in the future, we are always here to help.
Best regards,
The VTUVIAEBIKE Team
I love the bike
I love the bike. The direction for assembling are lacking and add accessories is also lacking. I would 100% buy this e-bike again!
5 de mayo de 2026
Respuesta de VTUVIA Electric Bike
Dear John,
Thank you for the awesome 4-star review! Knowing that you love the e-bike and would 100% choose us again truly makes our day.
We also want to thank you for pointing out the areas where our assembly and accessory directions can be improved. Feedback like yours is incredibly valuable to us as we work to upgrade our user manuals and guides for a better customer experience.
If you ever need any assistance or have questions about your bike and accessories, please don't hesitate to contact our support team.
Best regards,
The VTUVIAEBIKE Team
Respuesta de VTUVIA Electric Bike
Dear G Keith Elgin,
Thank you so much for the wonderful 5-star review! We are absolutely thrilled to hear that you had a great experience with our service.
Providing top-notch support to our riders is always our number one priority. If you ever need anything else or have questions about your e-bike down the road, please don't hesitate to reach out. We are always here to help!
Thank you for choosing VTUVIA. Happy riding!
Best regards,
The VTUVIAEBIKE Team
Prompt and accurate response!
30 de abril de 2026
Outstanding customer support
The support team is awesome. Great follow up!
28 de abril de 2026
Opinión espontánea
After making my purchase
After making my purchase, I noticed that the security apply in order to send my order, making sure it was me who made the order it was great 😃 after that I have my order in no time! Thank you.
10 de marzo de 2026
I bought the SX20 about two years ago…
I bought the SX20 about two years ago and usually ride around 30 miles a week. So far, I’m really happy with it. It’s a fun way to get outside and still get some exercise. The low step-through design makes it easy to get on and off, and the ride feels really stable. Best of all, it’s been super easy on my kness.
10 de febrero de 2026
Opinión espontánea
Customer service is top notch with…
Customer service is top notch with Vtuvia. They are able to get my replacement parts in a timely fashion and were friendly while keeping me updated every step of the way.
28 de enero de 2026
DO NOT BUY IT HERE!
This company needs to be much clearer about warranties and pricing. What Vtuvia support says and what the shop actually charges are two very different things.
I had to travel and pay $100 just to bring my Rendeer e-bike to the shop to replace the controller. I reported the problem six months after purchasing the bike. Support sent me videos that did not solve the issue, and then—suddenly—poof, I’m told I’m out of warranty.
After that, support said it would be $150 to replace the controller, but the shop charged $300. Huge difference.
Be very aware of what kind of controller your bike has. The quality is cheap and poor.
I will never buy from this company again.
13 de enero de 2026
Respuesta de VTUVIA Electric Bike
Hi Sony,
Thank you for taking the time to share your experience. We are sorry to hear about the frustration caused during the repair process and would like to clarify a few points to avoid any misunderstanding.
Regarding the $100 transportation cost, this was incurred when the bike was delivered to the service shop by a third party. This transportation arrangement and cost were not requested, arranged, or charged by VTUVIA, and therefore are outside of our control.
After reviewing your case, our support team confirmed the issue was related to the controller. The controller is covered under a 1-year warranty, which is clearly stated on our warranty page. Once it was determined that the repair was no longer eligible for a free replacement, we informed you that the replacement controller cost was $150 for the part itself.
At that time, we offered two repair options:
– Having the replacement part shipped directly for online/self repair
– Visiting a local service shop for in-person repair
You chose to proceed with a local shop. Please note that local service shops are independently operated, and their labor and service fees are set by the shop itself. As a result, their final repair charge may differ from the cost of the replacement part alone.
We sincerely apologize for any confusion this may have caused and appreciate your feedback, which helps us improve transparency and communication for our riders.
Best regards,
The VTUVIAEBIKE Team
I ordered it and received it in a few…
I ordered it and received it in a few days. It went on almost without any problems, but the leads were almost too short to be easy. I finally got it back together and it works great.
26 de diciembre de 2025
Buyer experience / awareness regarding…
Buyer experience / awareness regarding Vtuvia E-Bike (Vtuvia Motors)
I am sharing my experience to help other buyers make informed decisions.
I placed an order for an e-bike from Vtuvia E-Bike (also referred to as Vtuvia Motors) via Alibaba in May 2025, paying 1500 USD.
As of today 08.01.2026 (over 8 months later), I have not received the product.
During this time:
No valid international shipping proof has been provided (no airway bill, bill of lading, export or customs documents).
Only generic domestic China tracking was shown, which is not linked to my order and does not demonstrate export or delivery.
Communication has been repeatedly delayed, and no clear confirmation of shipment or refund has been provided.
I am currently working with Alibaba Trade Assurance and EU consumer protection (ECCNet) to resolve this issue.
This post is shared to raise awareness so other buyers can carefully assess the risks before placing high-value orders with Vtuvia E-Bike / Vtuvia Motors.
9 de mayo de 2025
Opinión espontánea
Great folks
Orders through this orangization was really easy. They even reached out to me to give me updates on my parts order and even that another part I wanted was now available. The folding bike they sell is exactly the same as what I have, just mine is from a different seller of 4 years ago so parts for their’s are same as mine so works out great. Keep up the great work and keep the great people.
8 de diciembre de 2025
Quick service Ann saved money with spin…
Quick service Ann saved money with spin the wheel. Thanks
4 de diciembre de 2025
I always enjoy the speed at which my…
I always enjoy the speed at which my parts arrive! Top notch service.
24 de noviembre de 2025
Respuesta de VTUVIA Electric Bike
Hi Tony,
Thank you for taking the time to leave us a review! We’re thrilled to hear that your parts arrived quickly and that you’re happy with our service. Fast and reliable support is something we always strive for, and your feedback means a lot to us.
Enjoy your ride, and we look forward to serving you again!
Best regards,
The VTUVIAEBIKE Team
VTUVIA SJ26 IS A GREAT BIKE
VTUVIA SJ26 IS A GREAT BIKE. MOT A PROBLEM TILL AROUND 2500 MILES AND STARTED HAVING SOME PROBLEMS. YOUR SUPPORT WAS NOMINAL. HAD A REAL HARD TIME GETTING INFO ON THE CORRECT PARTS TO REPLACE. ALL IN ALL, I AM PLEASED WITH VTUVIA. YOU MAKE A GREAT AND DEPENDABLE PRODUCT.
25 de noviembre de 2025
Respuesta de VTUVIA Electric Bike
Hi Garry,
Thank you for taking the time to share your honest feedback and for riding your SJ26 for over 2,500 miles — that truly means a lot to us.
We are very glad to hear that you find the SJ26 to be a great and dependable bike overall. At the same time, we sincerely apologize for the frustration you experienced when trying to get support and correct replacement part information. That is not the level of service we aim to provide, and your feedback helps us understand where we need to improve.
We are actively working on improving our support experience and making parts information clearer and easier to access for our riders. If you ever need assistance in the future, please feel free to reach out to us directly at support@vtuviaebike.com
, and our team will be happy to help.
Thank you again for your support and for being part of the VTUVIA rider community.
Best regards,
The VTUVIAEBIKE Team
Order was late but they kept in touch…
Order was late but they kept in touch to see if that was ok. Very good customer service.
30 de octubre de 2025
Respuesta de VTUVIA Electric Bike
Hi Beverly,
Thank you for your understanding! We’re continuously working to improve our order processing to avoid delays in the future, and we’re glad our team could keep you updated throughout. Your feedback is very valuable to us!
Best regards,
The VTUVIAEBIKE Team
Saddlebags for my bike
Great customer service a quality product and fast shipping
24 de octubre de 2025
Respuesta de VTUVIA Electric Bike
Thank you so much, Lawrence! We’re thrilled to hear you’re happy with the saddlebags, our service, and the fast shipping. Your support means a lot to us!
Best regards,
The VTUVIAEBIKE Team
The light is a good product
The light is a good product. But it took a very long time to receive it and the tracking is so confusing.
14 de octubre de 2025
Respuesta de VTUVIA Electric Bike
Hi Phillip.
Thank you for your feedback! We are glad to hear you like the light. We are very sorry for the long delivery time and any confusion caused by the tracking. We are continuously working with our shipping partners to improve delivery speed and make tracking easier to follow. We appreciate your patience and hope you enjoy your purchase!
Best regards,
The VTUVIAEBIKE Team
Good product support.
Quick service and helpful with answering questions about the purchase.
9 de octubre de 2025
Respuesta de VTUVIA Electric Bike
Hi Brad,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our support team. We always aim to provide quick and helpful assistance, and your feedback means a lot to us.
Best regards,
The VTUVIAEBIKE Team
Excellent Knowledge customer service…
Excellent Knowledge customer service Thank You.
12 de septiembre de 2025
Respuesta de VTUVIA Electric Bike
Hi Stephen,
Thank you so much for your kind words! We are glad our team could provide the support you needed. Your feedback really encourages us to keep delivering excellent service.
Best regards,
VTUVIAEBIKE Team
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