I wanted to check dimensions for a folding squat rack before purchasing and the team was swift and very helpful with the information that helped me decide. I have also purchased a multi storage rack a... Ver más
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Consulta las opiniones de los clientes
Responsive, friendly and keen to sort all my trick questions out of hours on a Friday night. I also messed up my order but they went out of their way to get it back on track. Highly recommended.
La empresa ha respondido
Fast delivery and I love everything I received, amazing quality equipment! I got the olympic Elite black bumper package as well as some dumbbells, wall balls and a plyo box and I've been using a combo... Ver más
I arrived on the spot and received great customer service. I came to see the range however I ended up making purchases on the spot and I’ve been very happy with what the products. In particular, I got... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de equipos para fitness
- también en la categoría
- Mayorista de equipos para fitness
- Tienda de deportes
Sobre VULCAN Fitness
Escrito por la empresa
We are an Australian owned and operated small business that’s run by two best mates and fitness enthusiasts. Our goal is simple – to enable as many Australians as possible to access high quality home and commercial fitness equipment at an affordable price and achieve their fitness goals. Since starting the business in 2020, over 10 thousand Australians have entrusted us to do just that.
GENIUNE SERVICE | PERFORMANCE | AFFORDABILITY
GENIUNE SERVICE. As a small business, when you send us a message it will more often than not be answered by one of our owners, Dhil (+61 404 969 244) or Justin (+61 438 780 280). There is no BS calling of 1300 numbers and waiting on hold, simply send us a text or call us and we will be with you right away. PERFORMANCE. Our number 1 priority is to provide you with quality equipment that you will love to train with and will last a lifetime. From beginners just setting out on your training journey, to elite athletes pushing for that highest percentile, our range of equipment will allow you to beat your best Safety is a fundamental pillar of our business, and informs all our engineering and product development. The last thing you want is a flimsy bench giving way during your bench press, or a dodgy weld compromising the safety of your rack. We rigorously vet all our manufacturers and uphold strong QA procedures to ensure our products meet stringent safety standards. We also clearly set out maximum load limits for all our products on the product information page so you can feel comfortable loading up for that new PB! Our manufacturers also supply to some of the biggest and most reputable fitness equipment companies worldwide – so you can be assured that the build quality of our products is up there with the best. AFFORDABILITY. At VULCAN, we truly believe that our products represent the best value for money in the market. While there may be cheaper options available, when it comes to gym equipment, we are in the camp that cheap is almost always more expensive. While it might save you upfront to go with the cheapest equipment on the market, it will cost you more in the long run when you inevitably need to upgrade. Plus it will save you the worry of your equipment failing when going for that PB. We can offer these cheaper prices for several different reasons:90 Day Love It Or Leave It Policy
Risk Free 90 day love it or leave it return policy
We are so confident that you will love our products we offer a 90 love it or leave it policy. Try any of our products in your own home or facility for 3 months, and if you don't love it contact us to organise a return. Once we have received the items we will provide you with a full refund. Please note that we do not refund shipping costs.
Our 90-day risk-free return policy does not apply to commercial rubber flooring. Due to the nature of flooring products (custom cuts, installation variables, and handling requirements), all sales of commercial rubber flooring are final and cannot be returned or refunded unless the product is faulty or damaged on arrival.
Información de contacto
Unit 2A/ 919-925 Nudgee Road, 4014, Banyo, Australia
- +61 404 969 244
- support@vulcanfitness.com.au
- vulcanfitness.com.au
4,9
Excelente
767 opiniones
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Had what I was looking for
20 de noviembre de 2024
Respuesta de VULCAN Fitness
Hi Dean,
Thank you for your feedback! We're thrilled to hear that we had exactly what you were looking for. If there's anything else you need or if you have any questions, feel free to reach out.
Best Regards,
Dhil & Justin
First purchase with Vulcan
First purchase with Vulcan. The shipping experience was horrendous. Entirely not their fault and they had amazing communication the whole time which is all I needed, I know they can’t control what happens at the depot and knowing that Zeik and Dhil were following up and keeping in touch made a big difference. As for the product - I wanted an air bike and not to pay $2500 for the brand everyone knows. Their satisfaction guarantee gave me confidence to take a risk on essentially a “home brand” version of the type of equipment I wanted. If you’re tossing up buying a Vulcan air bike vs spending the extra money on a name brand in the hope you’ll get something better - don’t. This air bike is rock solid, commercial quality, has a 5 year warranty and is as good as anything on the market for an insane price during Black Friday, but even at full price is $1000 less than its competitor. I’m over 100kg and can thrash it confidently - nothing rocks or wiggles. I would buy from Vulcan again without hesitation.
16 de diciembre de 2024
Opinión espontánea
Respuesta de VULCAN Fitness
Hi Blair,
Thank you for such a thoughtful and honest review. We're really sorry the shipping experience wasn't smooth, but it's great to hear that the communication helped ease the frustration. Massive thanks for taking a chance on the Vulcan Air Bike - we’re stoked it’s performing exactly how you hoped (and then some!). Knowing you’d buy from us again means the world.
Best Regards,
Dhil & Justin
Delivery was quick considering I bought…
Delivery was quick considering I bought the rack during Black Friday. Rack is solid, love it!
16 de noviembre de 2024
Respuesta de VULCAN Fitness
Hi Tatum,
Thanks for the great feedback! We're glad the delivery was quick - especially during the Black Friday rush - and that you're loving the rack. Appreciate the support!
Best Regards,
Dhil & Justin
Respuesta de VULCAN Fitness
Hi Scott - Thanks for your review and our apologies for the delay with delivery. This is the busiest time of the year for the couriers and unfortunately it does lead to some delays.
We have been following up daily with the couriers, and it looks like it was delivered today! We hope you enjoy lifting with your new functional trainer. Please reach out to us if you have any queries.
Cheers
Justin
Great pricing and good quality gear
Great pricing and good quality gear. Picking up my purchase was also hassle free
12 de noviembre de 2024
Respuesta de VULCAN Fitness
Hi Lucy,
Thank you for the kind words! We're glad to hear you were happy with the pricing and quality - and that the pickup was hassle free. Appreciate the support!
Best Regards,
Dhil & Justin
Excellent customer service for depot delivery
I have ordered with Vulcan before but this time I wanted to try to have weight plates delivered to a nearby depot. The local delivery was so hard to deal with, thank goodness for good communication and customer service from Vulcan, I was able to finally pickup my plates. Thanks team at Vulcan!
9 de noviembre de 2024
Respuesta de VULCAN Fitness
Hi Cristina,
Thanks so much for your continued support! We're really glad we could help smooth out the depot delivery process and keep things on track with clear communication. Enjoy the new plates - and we're always here if you need anything!
Best Regards,
Dhil & Justin
Great customer service from the team
Great customer service from the team, very helpful with all questions. Fast pick up availability made things even better! Highly recommend!
9 de noviembre de 2024
Respuesta de VULCAN Fitness
Hi K,
Thanks a lot for the awesome review! We're glad the team could help with all your questions and that the quick pickup made things even easier. Appreciate the recommendation!
Best Regards,
Dhil & Justin
Good communication
Good communication, helpful advice and fast delivery and quality product
23 de octubre de 2024
Respuesta de VULCAN Fitness
Hi Scott,
Thank you for the great feedback! We're glad you had a smooth experience with helpful advice, quick delivery, and gear you're happy with - really appreciate the support!
Best Regards,
Dhil & Justin
Excellent product
The service from Vulcan was great - we love the items and they are set up and being well used already! High quality and easy set up
20 de octubre de 2024
Respuesta de VULCAN Fitness
Hi Kerrie,
Thank you for your kind words about our service and the quality of our products! We're delighted to hear that your items are all set up and being put to great use. We apologise for any inconvenience caused during the delivery process and appreciate your patience. If you have any further feedback or need assistance, we're here to help.
Best Regards,
Dhil & Justin
Awesome service
Ordered gym gear was at my door step in a week! Did have a slight few chips in one the the weights but was swiftly replaced with a new one thanks guys
7 de octubre de 2024
Respuesta de VULCAN Fitness
Hi Ben,
Thanks for the great review! We're glad the gear got to you quickly and that we could sort out the chipped weight right away. Appreciate your support!
Best Regards,
Dhil & Justin
Excellent customer service
Excellent customer service right from when I was starting to research, right through until the items were delivered! Recommend to anyone looking for gym gear and will definitely use them again in the future!
28 de octubre de 2024
Respuesta de VULCAN Fitness
Hi Tamara,
Thank you for the awesome feedback! We're really glad we could support you from the research stage all the way through to delivery. Appreciate the recommendation - and we’ll be here when you're ready for your next upgrade!
Best Regards,
Dhil & Justin
Respuesta de VULCAN Fitness
Hi Patrick,
Thanks for the great review! We're glad you had a smooth experience all round - with good communication, quick delivery, and a product you’re happy with.
Best Regards,
Dhil & Justin
Great value for money
Great business to deal with due to their good quality gear and competitive pricing. We wanted to add a few bits of gear to our home gym and are very happy with the squat rig we bought and then saw the great price in gym flooring and bought 40 square metres of it. Being a local business to Brisbane was also very ideal.
1 de octubre de 2024
Respuesta de VULCAN Fitness
Hi Kurt,
Thanks so much for the awesome feedback! We're really glad to hear you're happy with the squat rig and gym flooring - and it's always a bonus when we're just around the corner. Appreciate the support and hope the home gym is coming together perfectly!
Best Regards,
Dhil & Justin
Poor shipping service
The product itself is great, however after paying almost $300AUD in shipping I was advised that I would need to pick it up myself from a warehouse instead of actually having it shipped to me like I was told.
*UPDATE*
After reading about my poor experience, a member of the Vulcan team personally reached out to me to see if there was a way to improve my experience with them, it was great to see their genuine care for customers like myself who have had a bad experience. It definitely improved my overall opinion
12 de julio de 2024
Respuesta de VULCAN Fitness
Hi Isaac,
Thank you for sharing your thoughts, and I'm pleased to hear that you’re happy with the equipment. We understand that shipping can be a source of frustration, and I’d like to clarify our process in response to your feedback.
At checkout, we offer both home delivery and depot collection options to provide flexibility. Given that larger, heavy orders can incur significant shipping costs, we aim to make it clear that depot collection is available as a cost-saving alternative.
In this case, the option you selected was listed as:
DEPOT COLLECTION - Perth (4 - 8 business days)
ATTENTION - If you would like home delivery, please select an alternative shipping option. Pickup from Northline, 84 Logistics Bvd, Kenwick WA 6107
A home delivery option was also available, albeit at a slightly higher price. We strive to make these choices as transparent as possible and welcome any feedback on how we could make this clearer.
If you have further questions, please don’t hesitate to reach out.
Best,
Justin
Fast delivery
Fast delivery. Product as described. Gym mats were as advertised and fit the space. Easy to deal with over the phone,
17 de octubre de 2024
Respuesta de VULCAN Fitness
Hi Michael,
Thanks for the great review! We're glad everything was quick, reliable - and easy from start to finish.
Best Regards,
Dhil & Justin
Justin was fantastic helping me figure…
Justin was fantastic helping me figure out what would work for my son! We are really happy with the purchase. Always willing to support a few local boys having a good crack. Nice work!!
14 de octubre de 2024
Respuesta de VULCAN Fitness
Hi Rob,
Thank you for the kind words! We're so glad Justin could help you find the right setup for your son - and we truly appreciate the support for our local team. Means a lot!
Best Regards,
Dhil & Justin
Respuesta de VULCAN Fitness
Hi Lawson,
Thanks so much for the 5 stars! We're glad you found the service and advice helpful - appreciate the support!
Best Regards,
Dhil & Justin
Great communication & install process
Great communication with a quick response time. Installation process was easy, installer was great. Overall 10/10
18 de septiembre de 2024
Respuesta de VULCAN Fitness
Hi Jessica,
Thanks for the awesome review! We're thrilled to hear the communication was smooth and that the install process went well - appreciate the 10/10!
Best Regards,
Dhil & Justin
Home gym power cage & Olympic bar/bumper set
The team at Vulcan were very helpful & responsive answering my questions prior to purchasing their equipment.
Once purchase was made, I opted for pick-up and the team were again very helpful with loading in to my car.
Assembly instructions were relatively easy to follow.
15 de septiembre de 2024
Respuesta de VULCAN Fitness
Hi Michelle,
Thanks so much for the great feedback! We're glad the team could help you out both before and after your purchase - and that the pickup and setup went smoothly. Hope you're loving the new home gym setup!
Best Regards,
Dhil & Justin
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