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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic soft play, Zara and the other staff are brilliant - so polite, helpful and welcoming with the little ones. Great soft play for younger children, it’s the perfect size as you can see children... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My experience is always great, we come most Wednesdays with 3 children. Kate who usually works when we come is amazing, she cannot do anymore for you. Everything is cleaned & she is always so hap... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Billing- The Quays. Refused entry for 10 year old with Autism, full melt down. I understand restrictions but there were 3 kids already in there taller than him playing, so I couldn’t get him to unders... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent 3rd birthday party from start to finish . Excellent service , play area , clean and tidy , great soft play area perfect for younger children. Great party room for privacy , dinner included i... Ver más

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Información sobre la empresa

  1. Centro de entretenimiento infantil
  2. también en la categoría
  3. Patio de juegos cubierto

Escrito por la empresa

As the nation’s biggest soft play area provider, Wacky Warehouse is a household name for soft play and indoor entertainment with over 70 venues nationwide. Our brilliant energetic and enthusiastic teams are dedicated to providing families with a memorable experience that is both safe and fun. Alongside our connected family pubs from the nation’s leading pub retailer, we’re experts at hosting family days out. At Wacky Warehouse, we offer a range of exciting activities and facilities that are perfect for families. From giant slides and ball pits to crafts and Tot's Club, we’re a space where kids can be free to play endlessly and parents can sit back and relax.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

80 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,6

Todas las opiniones

(80)

13 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

One of the staff members Ranuja was…

One of the staff members Ranuja was very kind and amazing the place was very neat and we enjoyed it very much I definitely recommend going to this place for your childs birthday party!

16 de marzo de 2025
Opinión espontánea
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Respuesta de Wacky Warehouse

HI there, thanks so much for sharing this wonderful review. We're so pleased to hear Panuja was so kind and amazing, and you enjoyed your visit. Thanks so much for your kind words!

Valorada con 5 estrellas sobre 5

Wacky warehouse Rushden

We went to wacky warehouse at the needle and awl in Rushden yesterday. We had a fantastic time. Liam was amazing. Very helpful and welcoming. We will definitely be coming back again.

20 de febrero de 2025
Opinión espontánea
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Respuesta de Wacky Warehouse

We're over the moon to see this and we know that Liam will be too. It's great that you found him to be so helpful and welcoming and we'd love to see you back again in the future. Many thanks,

Valorada con 2 estrellas sobre 5

Heating not working

Heating not working, room extremely cold with no emergency heat source. Didn't want to disappoint grandson and had to leave early as a result. As it was pre booked it would have been useful to pre warn customers.

15 de febrero de 2025
Opinión espontánea
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Respuesta de Wacky Warehouse

Hi Tina, thank you very much for getting in touch. We're very sorry that the lack of heating meant you had to leave earlier and we completely understand your disappointment by this, could we ask you to send an email to grsocialmedia@greeneking.co.uk, please? this will go through to our Guest Relations Team who will take a look further and can contact you directly. Many thanks.

Valorada con 5 estrellas sobre 5

Would just like to say a big thankyou…

Would just like to say a big thankyou to the member of staff in the soft play today.
We came last week with our granddaughter who is a little on the shy side , but really enjoyed herself .
We noticed then that this member of staff was very well engaged with the children there.
Today we returned , our granddaughter felt safe and happy playing .
The member of staff interacted with her and another little boy .
They did hand painting and made a sun with a rainbow of colours .
Our granddaughter really enjoyed the session .
We would just like to thank the member of staff who goes by ( FRIENDLY )....
You are amazing and so good at your job we had food both times in the bar after , that was good value too.
Will definitely be returning ....

30 de enero de 2025
Opinión espontánea
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Respuesta de Wacky Warehouse

Hello Sue, thank you so much for this wonderful review! We're so pleased that your granddaughter thoroughly enjoyed herself and it's great that it helped her come out of her shell. It's lovely to hear that she also enjoyed the hand-painting session. We hope to see you all again soon, thank you again for sharing this with us we highly appreciate it.

Valorada con 5 estrellas sobre 5

Lovely member of staff working

Lovely member of staff working. Will come again. My little girl enjoyed it.

23 de enero de 2025
Opinión espontánea
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Respuesta de Wacky Warehouse

Hi Stef, we're so glad you and your little girl thoroughly enjoyed yourselves! We look forward to seeing you both again soon, have a wonderful weekend!

Valorada con 1 estrellas sobre 5

Worst restaurant food ever

Went to poachers in leyland genuinely the worst dining experience I’ve had in a long time. The seating area was still covered in food that the staff had clearly just swept off the table leaving the chairs covered in it and the floor soaked I did not think much of this as it’s mainly catered to families but the food was another matter entirely. I ordered a burger and the best I could describe it would be a Rustlers burger that was out of date by months every single item on that plate was barely edible with the burger having no sauce and sprinkles of cheese for 16 pounds this place was a complete rip off my toilet will get more value from that meal than I will. avoid at all cost !

11 de enero de 2025
Opinión espontánea
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Respuesta de Wacky Warehouse

Hi Matthew, we're very disappointed to hear that you were not happy with the hygiene of your seating area and we're saddened to hear that you were not happy with your food, this is not the level that we strive towards. We would greatly appreciate it if you could send your feedback and the location of the Wacky Warehouse you visited to the team so they can investigate what happened, to allow them to do so could you send it to the following email? grsocialmedia@greeneking.co.uk Many thanks.

Valorada con 5 estrellas sobre 5

I had my daughters 5th birthday party…

I had my daughters 5th birthday party at the wacky warehouse new inn Newport and I can honestly say the staff were absolutely brilliant Meryl was my party host and she was amazing so helpful even helped plate up the children’s food which was really nice they do a mix of hot food hot dogs chicken nuggets chips which you can just help yourself too they do all the goodie bags for you too , they accommodated all dietary needs fantastically it’s really reasonably priced too my daughter and her friends also had lots of fun in the softplay together brilliant party and I would 10000% book again

2 de noviembre de 2024
Opinión espontánea
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Respuesta de Wacky Warehouse

Hi Cait, thank you so much for taking the time to leave a fantastic review! We're so pleased that Meryl and the team made your visit memorable. It's great to hear that the children loved their food, and we're delighted that they enjoyed the soft play area! We can't wait to see you all again soon. Take care.

Valorada con 5 estrellas sobre 5

Great birthday party

I held my son’s 5th birthday party at the stoke on Trent wacky on Saturday. Can’t fault the service it was stress free from start to finish. Our host Libby was on hand and nothing was too much trouble for her.
Libby also kept me sane in the summer holidays as I’d purchased the passes for the children to keep them entertained.
She’s a lovely asset to your team I great worker and always smiling and helpful. Thank you Libby and we will be back soon!

2 de noviembre de 2024
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Respuesta de Wacky Warehouse

Hi Lianne, we're so pleased that your son had a wonderful birthday! We want to thank you as well for the amazing feedback regarding Libby and the team, they will be so pleased to hear your glowing review! We can't wait to see you all again soon, take care, Lianne.

Valorada con 1 estrellas sobre 5

Went yesterday

Went yesterday (Harborne), the 3 workers huff and puffed when we come in, non have a smile all very rude specially one! 2 women told her she was rude she just laughed, she told my disabled daughter she was to big to go up the top then kept telling her to get out yet adults come in and she let that happen 3 times she come to my child. The doors on by tape it use to shut after you now it don’t the rude worker screamed shut the door at my child have been going for years never agen with them new workers the place is run down the park is falling apart also coming out the ground. Defo get new workers there miserable and rude they shouldn’t be working in a child’s soft play they was turning people away very rudely to they leave you waiting for drinks. Use to have my children’s party’s here never agen was terrible

28 de septiembre de 2024
Opinión espontánea
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Respuesta de Wacky Warehouse

Hello, Samantha. We're deeply saddened and concerned to learn of your recent experience at one of our locations. We can understand your disappointment and frustration, especially when it came to the behaviour of our team. We would very much like to delve further into the matter with you, may we ask that you reach out to us using the email address below?

grsocialmedia@greeneking.co.uk

Valorada con 5 estrellas sobre 5

Lovely customer service from ‘Di’ in…

Lovely customer service from ‘Di’ in wacky warehouse aspects

27 de septiembre de 2024
Opinión espontánea
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Respuesta de Wacky Warehouse

We're so pleased to learn of the lovely service provided by, Di during your visit, Kirsty. Thanks for sharing your feedback, we'll be sure to pass it on to, Di.

Valorada con 4 estrellas sobre 5

i take my granddaughter regularly and…

i take my granddaughter regularly and she loves playing in the wacky usually tayler is working and is great with her and all the other kids and parents alike

28 de junio de 2024
Opinión espontánea
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Respuesta de Wacky Warehouse

Thanks so much Jon, we're glad that you always have a great time whenever you visit with your granddaughter, that's music to our ears! We look forward to seeing you again soon and hope that you enjoy the rest of your day!

Valorada con 5 estrellas sobre 5

I visited the Wigston branch in…

I visited the Wigston branch in Leicester.
On arrival they were full. A young lady immediately greeted us & told us when the next available slot was. When we returned a table had been reserved. We were shown to our table and brought a high chair. The two ladies working never stopped all afternoon, keeping the tables clean and tidy, running the cafe, bringing drinks to your table & looking after the children's parties.

27 de abril de 2024
Opinión espontánea
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Respuesta de Wacky Warehouse

Hi Jasmine, thanks so much for the lovely review, we're glad that you had such a fantastic time dining with us thanks to the excellent service that you received from the team there, that's brilliant! We can't wait to share this with our wonderful team at the Two Steeples, they'll really appreciate it and we do hope that you'll visit again soon!

Valorada con 5 estrellas sobre 5

Great Birthday Party Venue

The Wacky Warehouse at Lakeside, Northampton, hosted my 8 year old son's birthday party. The staff couldn't have been more helpful or friendly and the kids all had a great time. It was also very reasonably priced. Big thanks to Fiona, Brittney and Joanna x

24 de marzo de 2024
Opinión espontánea
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Respuesta de Wacky Warehouse

We're absolutely delighted to hear that our amazing team helped to make your sons birthday celebration a fantastic one, that's music to our ears, thank you so much! We'll be sure to share your feedback with the team there, this'll really make their day, thanks again!

Valorada con 5 estrellas sobre 5

I took my kids and was greeted by…

I took my kids and was greeted by Holly. She was very kind and passionate about her job went the extra mile to make sure our food was on time and hot! You can tell she really loves Kids and her job. Thank you for a wonderful experience. Will definitely come again!

15 de abril de 2024
Opinión espontánea
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Respuesta de Wacky Warehouse

What a lovely review, thank you so much! We're delighted to hear that you were impressed by the excellent service that you received from a member of the team, that's fantastic! Thanks again and we look forward to welcoming you on another occasion soon!

Valorada con 5 estrellas sobre 5

Spot on

Called today at the Congleton Wacky with my son. Very warm welcome from the lady at the front of the reception. Had a coffee and a cake while my lad played for an hour. Just the job

14 de abril de 2024
Opinión espontánea
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Respuesta de Wacky Warehouse

We're ever so delighted to hear that you and your son thoroughly enjoyed your time with us at Heath Farm, our wonderful team there will be thrilled! Thanks so much for the review and we look forward to seeing you both again soon!

Valorada con 1 estrellas sobre 5

Just had my son's b'day party held at…

Just had my son's b'day party held at 1pm-2:30pm (Lakeside Northampton) was the worst that I ever experienced!!

Food didn't come after I chased it up twice! Finally served at 2:20pm!

No drinks for the kids after I chased the staff up twice!!

No desert served at all!!

No party bags after most of the kids had left!!

Very bad organising and I had to apologise to all the parents who brought their kids in after the party!!

IT'S A BIG "NO" TO THIS PLACE!! BE AWARE!!

24 de marzo de 2024
Opinión espontánea
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Respuesta de Wacky Warehouse

Hi Gloria, we're ever so sorry to hear about your recent experience, apologies for any frustration and upset caused. In order for us to fully investigate the matter, please may we request full details via email here: grsocialmedia@greeneking.co.uk. Many Thanks.

Valorada con 5 estrellas sobre 5

Thank you Nicola!


I take my Grand daughter to Mottram Wood regularly, she loves it! Nicola is brilliant with her and a real asset to the company. See you again on Thursday.

14 de marzo de 2024
Opinión espontánea
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Respuesta de Wacky Warehouse

You're very welcome, we're really pleased that your granddaughter had such a fantastic time and it's great to have received such a wonderful review and rating. Thank you so much for reaching out and we will look forward to seeing you back again.

Valorada con 5 estrellas sobre 5

Such a lovely amazing soft play

Such a lovely amazing soft play, the staff are excellent and the area is great for small children.

Conner puts so much extra effort in! He plays with the children so nicely! He deserves a raise! Love this place!

14 de marzo de 2024
Opinión espontánea
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Respuesta de Wacky Warehouse

How lovely! Thanks so much for the positive review, we're ever so pleased to hear that you were impressed with the play area and the fantastic service that you received from Conner and the team, that's music to our ears! Thanks again and we look forward to seeing you on another occasion soon!

Valorada con 5 estrellas sobre 5

Whaky Warehouse Harborne Excellent Staff Member!

I've been coming to this Whaky regularly for 18 months or so now and have been meaning to post a review for ages to say how brilliant Britney is. She regularly goes above and beyond her duties to make us feel welcome and looked after every time we visit.

Even if the Warehouse is busy she still makes her customers feel special and looked after and is an asset to the team. Thank you Britney!

12 de febrero de 2024
Opinión espontánea
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Respuesta de Wacky Warehouse

Thank you so much for taking the time to leave us such a lovely review Georgina, we know that Britney and the rest of our incredible team will really appreciate it! We're so pleased that you always receive exceptional service whenever you visit, that's music to our ears and we look forward to seeing you again soon, take care!

Valorada con 5 estrellas sobre 5

Took my severkey autistic grandson to…

Took my severkey autistic grandson to Newton aycliffe this morning never been beforevand he struggles immensley, Tracy was behind desk and she was outstanding with him it was a big thing for him, she left him Alone as he went behind the desk, eventually walking round and round, we had breakfast which was lovely so thankyou tracey fdom bith me and franks mum x

24 de enero de 2024
Opinión espontánea
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Respuesta de Wacky Warehouse

Thank you ever so much for the lovely review and feedback, this is music to our ears! We're so proud of Tracy and the rest of our amazing team and we really can't wait to share your comments with them, this'll really make their day! Thanks again and we do hope that you'll visit us on another occasion soon, take care!

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