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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic soft play, Zara and the other staff are brilliant - so polite, helpful and welcoming with the little ones. Great soft play for younger children, it’s the perfect size as you can see children... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My experience is always great, we come most Wednesdays with 3 children. Kate who usually works when we come is amazing, she cannot do anymore for you. Everything is cleaned & she is always so hap... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Billing- The Quays. Refused entry for 10 year old with Autism, full melt down. I understand restrictions but there were 3 kids already in there taller than him playing, so I couldn’t get him to unders... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent 3rd birthday party from start to finish . Excellent service , play area , clean and tidy , great soft play area perfect for younger children. Great party room for privacy , dinner included i... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Centro de entretenimiento infantil
  2. también en la categoría
  3. Patio de juegos cubierto

Escrito por la empresa

As the nation’s biggest soft play area provider, Wacky Warehouse is a household name for soft play and indoor entertainment with over 70 venues nationwide. Our brilliant energetic and enthusiastic teams are dedicated to providing families with a memorable experience that is both safe and fun. Alongside our connected family pubs from the nation’s leading pub retailer, we’re experts at hosting family days out. At Wacky Warehouse, we offer a range of exciting activities and facilities that are perfect for families. From giant slides and ball pits to crafts and Tot's Club, we’re a space where kids can be free to play endlessly and parents can sit back and relax.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

80 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,6

Todas las opiniones

(80)

13 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Good food great play area staff friendly

Fab food great play area staff friendly

12 de enero de 2024
Opinión espontánea
Logotipo de Wacky Warehouse

Respuesta de Wacky Warehouse

Hi there, thanks for your feedback! It's fantastic to hear that you had a great time visiting us and felt impressed by the play area. It is excellent that our friendly team were able to add to your experience too. Thanks again, take care!

Valorada con 5 estrellas sobre 5

York flying legends wacky warehouse

Took my little girl to York flying legends wacky warehouse to blow off some steam and she loved it. It wasn’t over busy, was all clean and tidy and we were greeted in by the lovely Becky. Had a nice cup of tea and piece of lemon cake while the little one played happily. Would definitely recommend if you have little ones. ❤️

1 de enero de 2024
Opinión espontánea
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Respuesta de Wacky Warehouse

That's just the kind of feedback we love to hear Donna, thank you so much! We're glad that you and your little one enjoyed your time at the Flying Legends, that's music to our ears and we know that this'll really make Becky and the teams day, thanks again, see you soon!

Valorada con 1 estrellas sobre 5

Got fined £100 to pick my son up

Firstly the play centre is ok, a bit small and not enough seats for parents. The staff are friendly.
The reason I’ve left a bad review is I’ve just received a £100 fine for picking my son up from a party.
There were no clear signs regarding parking and no staff member asked for my reg or parking info. I think this is so bad for buisness, and would definitely put customers off. This system should be scrapped or changed so it’s more clear. Considering it’s not an amazing place, to then be smacked with a £100 parking fine is just ridiculous!
So just be warned as I’m not sure if it’s “now” a pay to park or if you have to input your reg but you WILL GET FINED!! Been loads of times with no issue.

16 de diciembre de 2023
Opinión espontánea
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Respuesta de Wacky Warehouse

Hi Ashley, thanks for bringing this matter to our attention, we'd like to take a closer look into your experience and with this in mind, please may we request all relevant details/information via email here: grsocialmedia@greeneking.co.uk. Many Thanks.

Valorada con 5 estrellas sobre 5

Fabulous girls working in there…

Fabulous girls working in there especially Rebecca . She was so lovely to my 2 yr old granddaughter and to me as well . Thanks

7 de diciembre de 2023
Opinión espontánea
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Respuesta de Wacky Warehouse

No problem at all Maureen, it's our pleasure! It's great to hear that you were thoroughly impressed by the excellent service that you received from one of our amazing team members, that's music to our ears, thanks for the review!

Valorada con 5 estrellas sobre 5

Wacky warehouse lakeside in Northampton…

Wacky warehouse lakeside in Northampton was amazing Charlie and Nat customer service was amazing during the Halloween party

28 de octubre de 2023
Opinión espontánea
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Respuesta de Wacky Warehouse

Thank you ever so much for the fantastic review, our wonderful team at the Lakeside will be really pleased to hear that you had an amazing time and we'll be sure to share this with them. We do hope that you'll visit again soon, thanks again!

Valorada con 5 estrellas sobre 5

Outstanding service

Came with my grandson it was really busy the lady on the counter Nicola was running around cleaning serving none stop on her own she still had a smile for every customer her service was outstanding. Food was excellent and excellent price .

24 de octubre de 2023
Opinión espontánea
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Respuesta de Wacky Warehouse

Hi Jackie, thanks so much for the lovely review and feedback, we're happy to hear that the delicious food and amazing service you received from Nicola and the team left you positively impressed, that's great! We do hope that you'll visit again soon, take care!

Valorada con 1 estrellas sobre 5

Worst rules, worst staff at wacky warehouse lakeside

There are specific rules, and there are human beings with heart when it comes to a child matter.
Staff at the playground have no feelings, they don't care about kids. Wacky warehouse, Lakeside.
Literally, came today 5 minutes after 7pm, all friends were playing, after a hard day at work, we were obviously late, and my daughter wanted so badly to play 10 minutes with her best friends. No understanding, no exception, no heart from the women working there. I have never seen someone so devoted to rules, not to a crying sad kid. I mean, really? She could let my daughter play for 5 minutes and everyone would be happy. She couldn't wait to *kick everyone off from there.( as per her words).
No, thank you.

30 de septiembre de 2023
Opinión espontánea
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Respuesta de Wacky Warehouse

Hi there, thanks for bringing your experience to our attention, we're sorry to hear this, apologies for any upset and frustration caused. We'd like the opportunity to discuss this matter with you further and with that in mind, please may we ask for full details via email here: grsocialmedia@greeneking.co.uk. Many Thanks.

Valorada con 1 estrellas sobre 5

Do not recommend for the parties

Decided to write review as the requested come through as notification. Will be referring to HARDFORD mill Wacky warehouse. Had the booking two parties for my little ones and the staff was horrendous. Clearly you can see that they don't like their job and just do not care and don't want you there. Just to say bookings were made as private party, so no other people requiring attention meanwhile. Staff made 0 effort, no music or disco or any kind games that they advertising in leaflet before you book. Food came without cutlery had to be reminded and requested, dessert was bought out 10 min prior to closing party, again no spoons. Have to go try to chase in the end find out that the tray of cupcakes that was order, but not by my request, was not brought out until everybody left the party. Would not book it again. It was at two occasions exactly same experience. Would not book again.

22 de agosto de 2023
Opinión espontánea
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Respuesta de Wacky Warehouse

Hi there, thanks for bringing this matter to our attention, we're ever so sorry to hear of your disappointment. Please could you email our Guest Relations team with full details of your experience here: grsocialmedia@greeneking.co.uk so that they can investigate the matter for you. Many Thanks.

Valorada con 5 estrellas sobre 5

My grandchildren had a wonderful time…

My grandchildren had a wonderful time from start to finish and Leanne was very helpful and very pleasant

14 de agosto de 2023
Opinión espontánea
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Respuesta de Wacky Warehouse

Hi Jayne, thank you very much for getting in touch and sharing this lovely review and rating, we know that Leanne will really appreciate it and we're glad your grandchildren had such a great time. Thanks again and we hope to see you all back again soon.

Valorada con 5 estrellas sobre 5

Didn’t realise we had to put our reg in…

Didn’t realise we had to put our reg in to a machine when rushing around with our child. Jaycee was extremely helpful and managed to stop us form getting a parking ticket. The staff at Pilsworth are amazing!

3 de agosto de 2023
Opinión espontánea
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Respuesta de Wacky Warehouse

Thanks for sharing your experience with us Billy, our amazing team at the Paper Mill will be really pleased to hear your feedback, thanks again!

Valorada con 5 estrellas sobre 5

Great afternoon

Great afternoon. Thank you.

3 de julio de 2023
Opinión espontánea
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Respuesta de Wacky Warehouse

You're very welcome, we're over the moon to hear that you had such a great afternoon and we truly appreciate your kind words. Thank you very much and please do pop back again soon for another enjoyable afternoon.

Valorada con 5 estrellas sobre 5

Thanks Beccie

We had birthday party 20 kids and some parents. Thanks to Beccie it's been absolutely excellent will use again and recommend to friends and family

16 de julio de 2023
Opinión espontánea
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Respuesta de Wacky Warehouse

Thank you ever so much for the lovely review and fantastic feedback, we're pleased that your birthday celebration was a positive one thanks to the excellent service that you received, that's great!

Valorada con 1 estrellas sobre 5

This is a complete waste of time

This is a complete waste of time. For those who have younger children and do not want them to go off on their own I was not aloud to go in. Not even my 13 year olds was aloud to go in with him. There are better places to go other than this. I have to say the bar staff were exceptionally nice tho.

15 de julio de 2023
Opinión espontánea
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Respuesta de Wacky Warehouse

Hi Perry, we're sorry to see this and would like our team to look into your experience in more detail, could we please ask that you send an email to grsocialmedia@greenekind.com please? It will allow our Guest Relations team to look into the visit and get back in touch with you to discuss it further. Many thanks.

Valorada con 5 estrellas sobre 5

We attend wacky every week sometimes…

We attend wacky every week sometimes twice the little people love it I always feel welcomed when I’m here, simona is amazing kind and very good at her job

4 de julio de 2023
Opinión espontánea
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Respuesta de Wacky Warehouse

What a lovely review Sally, thank you ever so much! We're glad that you and your little ones always enjoy your visits, thanks again for the positive review, we really appreciate it!

Valorada con 5 estrellas sobre 5

Great Party!

We booked a children’s party for my son in May and although we had a few issue with the online booking system, it went perfectly.

My son and all the guests enjoyed it, so much so that one of the guests has booked for their own child.

The staff at Hartford Mill are great and and really helpful.
Thank you, we had a fabulous time!

28 de mayo de 2023
Opinión espontánea
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Respuesta de Wacky Warehouse

You're very welcome Sarah, thank you so much for the positive review! We're glad that everyone had a great time thanks to the service that you all received from our wonderful team, music to our ears!

Valorada con 1 estrellas sobre 5

Never again would I waste money in the…

Never again would I waste money in the one in Blackpool, told my young child couldn’t go in the over fives only under 5 , which isn’t even much in there , but they had over fives in the under fives and lots of under fives in over fives but seem to only tell me , part of order of my food was missing , no staff supervision only get dropping in and out , staff member was really rude,worst 60 pound spent in 90 minutes

1 de junio de 2023
Opinión espontánea
Logotipo de Wacky Warehouse

Respuesta de Wacky Warehouse

Hi there, we're disappointed to hear about your experience, apologies for any upset and frustration caused. Please could you email our Guest Relations team with full details of what happened here: grsocialmedia@greeneking.co.uk so that they can investigate the matter for you. Many Thanks.

Valorada con 5 estrellas sobre 5

Bekah

Bekah! From didsbury Manchester! What an asset to this branch! Lovely and helpful and bubbly! You made not just our children’s day you even made the adults day too! We all walked out smiling! Franchises like this need more people like you! Thank you! We will be back!

23 de mayo de 2023
Opinión espontánea
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Respuesta de Wacky Warehouse

Thank you ever so much for the lovely review and feedback Gemma, this has really made our day! We're so pleased that you and your party all thoroughly enjoyed your time with us and we'll be sure to share your fantastic comments with the team, they'll be over the moon!

Valorada con 5 estrellas sobre 5

My experience is always great

My experience is always great, we come most Wednesdays with 3 children.
Kate who usually works when we come is amazing, she cannot do anymore for you.
Everything is cleaned & she is always so happy & goes the extra mile.
Kate is brilliant with the children & gets involved with the craft activities which are also always available.
Thank you so much for always making our time fun.

19 de abril de 2023
Opinión espontánea
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Respuesta de Wacky Warehouse

You're ever so welcome Hayley, thank you! We're ever so pleased to hear that you always enjoy your time whenever you visit thanks to the incredible efforts of Kate, we couldn't ask for better feedback and we look forward to seeing you again soon!

Valorada con 5 estrellas sobre 5

We came with our grandchildren to the…

We came with our grandchildren to the play area, the young lady at the counter was very helpful, her name was alisha. Her customer service skills were impeccable

18 de marzo de 2023
Opinión espontánea
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Respuesta de Wacky Warehouse

We're absolutely delighted to hear that you and your grandchildren enjoyed your time visiting us so much, thank you! We're glad that you received excellent customer service from a member of the team, that's fantastic and we do hope that you'll all visit us again soon!

Valorada con 5 estrellas sobre 5

Air balloon Blackpool

Play area for kids bar for adults….genius!

7 de febrero de 2023
Opinión espontánea
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Respuesta de Wacky Warehouse

Thanks Nick, we're glad that you enjoyed your time with us, we really appreciate the positive review and do hope that you'll visit us again soon!

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