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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Extreemly fast response time, fast decision & fund transferred. Rate of interest huge considering small loans only. Repayment terms could be more flexible, ie days, weeks to allow early repayment set... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've borrowed from wage day advance on 3separate occasions and now consider myself a customer of theirs, if I need a short term fix just before payday. Their loans are sent out within hours after appl... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Really bad business practice. I worked for a charity theatre called the Nuffield for several years. It closed down during the pandemic. Just went to look at the website and these people have literally... Ver más

Valorada con 5 estrellas sobre 5

I applied for a loan and it was approved very quickly after some checks. I was then given a time when the money would be sent to my account, and the funds arrived only around 50 minutes after they wer... Ver más

La empresa ha respondido

Información sobre la empresa


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3,7

Medio

TrustScore: 3.5 sobre 5

278 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(278)

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Valorada con 5 estrellas sobre 5

Excellent service and ease of use is…

Excellent service and ease of use is excellent. Have used twice and highly recommend

3 de diciembre de 2018
Opinión espontánea
Logotipo de Wage Day Advance

Respuesta de Wage Day Advance

Glad we could help you Alan. Thanks for your feedback, it’s always appreciated, Richard

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service
Very easy and friendly
Making getting a loan which can be difficult very understanding and professional
I would highly recommended this company they are truely marvellous
Thank you

3 de diciembre de 2018
Opinión espontánea
Logotipo de Wage Day Advance

Respuesta de Wage Day Advance

We really appreciate your feedback Paula. Thanks for taking the time to tell us about your experience with WageDayAdvance, Richard

Valorada con 1 estrellas sobre 5

Really disappointed with the level of…

Really disappointed with the level of response from WDA with regards to affordability complaint.
Original complaint was submitted over 13 weeks, they requested a further 3-4 weeks after the original deadline which I reluctantly accepted, they then requested further details which I provided immediately and they committed to providing me with a final response within 10 working days, which has again now lapsed with no communications from WDA, despite numerous emails from myself requesting an update.
Lost patience with the company now and will escalating to FOS later today.

30 de noviembre de 2018
Opinión espontánea
Logotipo de Wage Day Advance

Respuesta de Wage Day Advance

Hi Tom, You may have seen in the press that there has been a rise in complaints across the industry through increased activity of Claims Management Companies. This has meant that we have received a much higher than normal level of queries which has caused delays outside of our standard level of service. Our team are working hard on resolving all queries and responding as soon as they can, please bear with us. Regards, Richard

Valorada con 1 estrellas sobre 5

No improvement at all

Despite assurances that the service would be improved, I have seen no improvement in terms of complaint handling for this company. They are extremely poor. I have been waiting a very long time for a final response to my complaint and the company refuse to set any kind of firm timescale beyond a vague aim at 16 weeks (which in itself is entirely unacceptable).

I can only reiterate that anyone considering this service should look very carefully at reviews on here and at ANY other alternative. The money they loan may come quickly but if anything goes wrong (which, looking at the volume of complaints that they cannot cope with, you have to assume it probably will!), resolving it certainly won't be as quick!

28 de noviembre de 2018
Opinión espontánea
Logotipo de Wage Day Advance

Respuesta de Wage Day Advance

Hi Jasper, Thank you for taking the time to leave feedback regarding our complaints process. We are sorry you are unhappy with our level of service. If you would like us to investigate this please contact us on 0333 006 2000 or email us at complaints@wagedayadvance.co.uk and supply your surname as we can only see your first name on Trustpilot as we are unable to locate your details, regards Richard

Valorada con 1 estrellas sobre 5

Shocking complaint handling

Shocking complaint handling. I submitted a complaint re irresponsible lending back in May to which they rejected. I sent to the FOS and the adjudicator upheld my complaint giving wage day 2 weeks to respond. They haven't responded to the adjudicator, slowing everything up and generally being shockingly awkward. Please avoid this company at all costs.

26 de noviembre de 2018
Opinión espontánea
Logotipo de Wage Day Advance

Respuesta de Wage Day Advance

Hi Robert, Thank you for taking the time to leave feedback regarding our complaints process. Please accept our apologies for the delay, which was outside our usual standards of service. I can confirm our response was sent to the adjudicator yesterday, regards Richard

Valorada con 2 estrellas sobre 5

Easy to apply and a very quick…

Easy to apply and a very quick efficient service

20 de noviembre de 2018
Opinión espontánea
Logotipo de Wage Day Advance

Respuesta de Wage Day Advance

We’re glad to hear this Tania, thanks for letting us know, Richard

Valorada con 3 estrellas sobre 5

Exactly what you'd expect

Good company, reliable. Expensive though. good for people with a bad credit score but for those with a better financial history you can get cheaper rates elsewhere.

18 de noviembre de 2018
Opinión espontánea
Logotipo de Wage Day Advance

Respuesta de Wage Day Advance

Hi Alex, thanks for your review. We believe our rates are competitive within the market. Thanks for telling us about your experience with us and we hope we can continue to help you in the future, Richard

Valorada con 3 estrellas sobre 5

freezing my tittys off

it's Saturday night and I've over spent there service all but guarantee the money will be transferred by look on a saturday.. I'm stood by the cash machine an hour later waiting for the money to come through... it's the middle of November and i don't have a jacket lol... this is a complaint... more of a rant about how cold it is and i need a drink...

18 de noviembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast response

Fast response, money ready next day.

16 de noviembre de 2018
Opinión espontánea
Logotipo de Wage Day Advance

Respuesta de Wage Day Advance

This is great to hear Steph. Thanks for your comments, Richard

Valorada con 1 estrellas sobre 5

I sent my complaint to the FOS

I sent my complaint to the FOS - the adjudicator found in my favour 5 weeks ago. had no response from Wageday so waiting for the ombudsman to rule in my favour. would not recommend0- they were quick enough to get the cash out of me but when proven that it was irresponsible lending trying to get money out of them is like pulling teeth. AVOID

15 de noviembre de 2018
Opinión espontánea
Logotipo de Wage Day Advance

Respuesta de Wage Day Advance

Hi Thomas, You may have seen in the press that there has been a rise in complaints across the industry through increased activity of Claims Management Companies. This has meant that we have received a much higher than normal level of queries which has caused delays outside of our standard level of service. Our team are working hard on resolving all queries and responding as soon as they can, please bear with us. Thank you, Richard

Valorada con 5 estrellas sobre 5

Easy to use website

Easy to use website, all information clear and easily available. Have not had any dramas and would recommend.

15 de noviembre de 2018
Opinión espontánea
Logotipo de Wage Day Advance

Respuesta de Wage Day Advance

Pleased to hear that you found our website easy to use Victoria, thanks for taking the time to give us your feedback, Richard

Valorada con 5 estrellas sobre 5

Wageday advance

Wageday advance

Easy online service. Quick decision. Money transferred within a couple of hours.

15 de noviembre de 2018
Opinión espontánea
Logotipo de Wage Day Advance

Respuesta de Wage Day Advance

Thanks for your feedback Laura. We’re happy to hear that you found our website easy to use, Richard

Valorada con 5 estrellas sobre 5

Trustworthy and Reliable Company.

I've borrowed from wage day advance on 3separate occasions and now consider myself a customer of theirs, if I need a short term fix just before payday. Their loans are sent out within hours after applying, so they are very fast and reliable. They are also open 7days per week, which gives you a peace of mind; incase you may need help with any query. Their customer service team are also very helpful and gives your the reassurance you need when borrowing. I highly recommend them!

15 de noviembre de 2018
Opinión espontánea
Logotipo de Wage Day Advance

Respuesta de Wage Day Advance

Thanks very much for your feedback Karen. We’re really happy to hear that you had a positive experience with us, Richard

Valorada con 5 estrellas sobre 5

Top class lender always been there for…

Top class lender always been there for me when im in need very professional will send a text to say when the money will arrive in your account and always been in my account within a hour once accepted. Many Thanks for all yoir Help top class 5*

14 de noviembre de 2018
Opinión espontánea
Logotipo de Wage Day Advance

Respuesta de Wage Day Advance

We really appreciate your feedback Sertan, it’s good to hear that you had a great experience with us, Richard

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