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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Staff have been a pleasure to deal with. Especially Samantha. I have bought a fair few products in the past 12 months. All of them have been fantastic for recovery after sport or weight traini... Ver más

Valorada con 5 estrellas sobre 5

I highly recommend the Wagnum Elite Air Boots, Arm Sleeves and the ThermaRelief Pro Waist. Great products and the customer service couldn’t be better. High quality products.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Thanks Wagnum team! Had a little incident with our puppy chewing through one of the wires on my brothers wagmun elite air. I was in a panic thinking I’d have to replace the whole set but the Wagnum te... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I ordered an ice bath on Dec 15. When I requested tracking information, WAGNUM advised the item would be shipped on Dec 31. Now about 7 days later they have advised they over sold the items, and... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de electrónica

Escrito por la empresa

At WAGNUM Recovery, we believe recovery is an essential part of living, moving and performing at your best. We're an Australian-owned recovery and wellness brand dedicated to making professional-grade recovery technology accessible to everyone. Whether you're an athlete, fitness enthusiast or simply looking to improve your everyday wellbeing, we're here to help you recover smarter. Our range includes advanced compression recovery boots, massage guns, infrared sauna blankets, ice baths, water chillers and other innovative recovery solutions designed to support muscle recovery, relaxation and overall wellbeing. Quality Recovery, Made Accessible We focus on combining innovative technology, quality materials and practical design with competitive pricing. Our goal is to make premium recovery solutions accessible without compromising on performance, convenience or reliability. From post-workout recovery to everyday relaxation, our products are designed to fit seamlessly into your lifestyle, whether you're recovering at home, at the gym or on the go. Proudly Australian-Owned Serving customers across Australia and New Zealand, we're committed to providing quality products, dependable customer support and a positive shopping experience. We value honest customer feedback and continuously work to improve our products and services. We believe lasting trust is built through transparency, reliability and genuine care for our customers. WAGNUM Recovery. Recharge. Recover. Go Again.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

156 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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4,6

Todas las opiniones

(156)

34 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Work exactly like advertised

Work exactly like advertised, very easy to set up and use. Really happy with results after using several times.
Would recommend to anyone looking for relief from muscle soreness and even joint relief.

14 de diciembre de 2024
Opinión espontánea
Logotipo de Wagnum Recovery

Respuesta de Wagnum Recovery

Many thanks Brett, for taking the time to review us. We are really happy that you are pleased with our service and products. Best wishes, Body Massager Team.

Valorada con 5 estrellas sobre 5

Compression boots

Compression boots work great. Improved recovery after running
Great product

17 de diciembre de 2024
Opinión espontánea
Logotipo de Wagnum Recovery

Respuesta de Wagnum Recovery

Many thanks Nic, for taking the time to review us. We are really happy that you are pleased with our service and products. Best wishes, Body Massager Team.

Valorada con 5 estrellas sobre 5

Elite Compression Boots & Body Massager Team

The Elite Compression Boots work exactly as advertised. While I haven’t owned them long I certainly feel less leg strain and quick to recover after running.
The communication from the Body Massager team was outstanding, they were quick to respond and very helpful.

16 de diciembre de 2024
Opinión espontánea
Logotipo de Wagnum Recovery

Respuesta de Wagnum Recovery

Many thanks Ben, for taking the time to review us. We are really happy that you are pleased with our service and products. Best wishes, Body Massager Team.

Valorada con 5 estrellas sobre 5

Really helping with my recovery

Really helping with my recovery, only had them a week.
Good value.

16 de diciembre de 2024
Opinión espontánea
Logotipo de Wagnum Recovery

Respuesta de Wagnum Recovery

Many thanks Chad, for taking the time to review us. We are really happy that you are pleased with our service and products. Best wishes, Body Massager Team.

Valorada con 5 estrellas sobre 5

Compression boots and…

Just received my compression boots and already used it. It’s works very well. Item is exactly as prescribed. I’m very happy with my purchase.

15 de diciembre de 2024
Opinión espontánea
Logotipo de Wagnum Recovery

Respuesta de Wagnum Recovery

Many thanks Jo, for taking the time to review us. We are really happy that you are pleased with our service and products. Best wishes, Body Massager Team.

Valorada con 5 estrellas sobre 5

Compression Boots Review

Bought the compression boots as a Christmas present for my partner throughout the Black Friday sales. Package arrived quickly and so far cannot fault the communication or the product received.

14 de diciembre de 2024
Opinión espontánea
Logotipo de Wagnum Recovery

Respuesta de Wagnum Recovery

Many thanks Kishani, for taking the time to review us. We are really happy that you are pleased with our service and products. Best wishes, Body Massager Team.

Valorada con 5 estrellas sobre 5

Recover boots

Just received my recovery boots and I charged them straight away as per instructions until fully charged.
First use was exactly what I was expecting/hoping for.
I have used different recovery boots in the past however these were by far the best I’ve used.
Very user friendly with great modes and pressure.
Purchased them as part of the Black Friday sale which was a nice discount also.
Very happy customer

13 de diciembre de 2024
Opinión espontánea
Logotipo de Wagnum Recovery

Respuesta de Wagnum Recovery

Many thanks Shaun, for taking the time to review us. We are really happy that you are pleased with our service and products. Best wishes, Body Massager Team.

Valorada con 3 estrellas sobre 5

Not elite pro Wagnum compression boots

Edit update:

After posting the original review, the company finally responded. They attributed the lack of labeling to issues with their manufacturer. While this may explain the situation, they should have proactively informed me about the issue before shipping the product. Resolving the matter required significant back-and-forth communication, and a partial refund was eventually offered.

Despite the initial inconvenience, the boots themselves appear to be effective. My daughter, a sprinter who often complains of sore and tight legs, now uses them most evenings.

However, I'm still disappointed with their appearance. Without the labeling, they look cheap, and my daughter is refusing to wear them to events due to this. Consequently, the partial refund is insufficient as we're unable to fully utilize the product.

I recently purchased a pair of Elite Pro Wagnum compression boots. Upon receiving them, I was immediately disappointed to find that there was no brand labeling anywhere on the product. This lack of branding, coupled with the overall low quality of the boots, strongly suggests that they are cheap, counterfeit products.
I contacted customer service about this issue, and their response was unsatisfactory. They attributed the problem to manufacturer issues, but failed to inform customers about these problems beforehand. As a result, I received a product that is not as advertised and of significantly lower quality.
Given that the boots are unopened and unused, I have requested a full refund. I am still awaiting a response from the company.
I strongly advise potential buyers to be cautious when purchasing products from this company. Their lack of transparency and customer care is unacceptable.

14 de noviembre de 2024
Opinión espontánea
Logotipo de Wagnum Recovery

Respuesta de Wagnum Recovery

Dear Cynthia,

Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced. Your concerns are very important to us, and we appreciate the opportunity to address them.

We understand how disappointing it must have been to receive a product that did not meet your expectations, especially with the lack of branding. Unfortunately, due to an unforeseen issue with our manufacturer, the boots were shipped without the standard labeling. While this was beyond our control, we recognise that we could have done a better job of informing you proactively about this issue before shipping.

We’re glad to hear that the compression boots have been effective for your daughter’s recovery, and it’s wonderful to know they’re helping with her training regimen. However, we completely understand that the appearance of the product has affected its perceived value and usability for events.

To resolve this matter, we offered a partial refund as well as an exchange. We regret that we were unable to provide a replacement immediately due to stock limitations, and we understand your decision not to wait.

Your feedback has highlighted areas where we can improve our communication and processes, and we are already working on ensuring such situations do not arise again. Thank you for bringing these issues to our attention and for your patience throughout this process.

If there’s anything further we can do to assist or make this right for you, please don’t hesitate to contact us directly.

Valorada con 5 estrellas sobre 5

Review

I recently had an exceptional experience with this company's service, and I can't recommend them enough! From the moment I reached out, the staff was incredibly friendly and responsive.

Overall, the combination of excellent customer service and the outstanding quality of their compression boots truly sets this company apart.

1 de noviembre de 2024
Opinión espontánea
Logotipo de Wagnum Recovery

Respuesta de Wagnum Recovery

Many thanks Bailey, for taking the time to review us. We are really happy that you are pleased with our service and products. Best wishes, Body Massager Team.

Valorada con 5 estrellas sobre 5

Prompt Service and Attention

Ordered a massage mat which arrived promptly we are very happy with performance so much so we have 2 more on preorder and have been advised are to be despatched this week. All good Cheers Don

7 de agosto de 2024
Opinión espontánea
Logotipo de Wagnum Recovery

Respuesta de Wagnum Recovery

Many thanks Don, for taking the time to review us. We are really happy that you are pleased with our service and products. Best wishes, Body Massager Team.

Valorada con 5 estrellas sobre 5

Great product and experience

I heard about them from a friend who purchased their LegPro Boots to use after practice. Despite being an international order, I had a pretty easy experience. I received all the details for the parcel, and the delivery was in the expected time. I love the boots and massage gun. Great experience.

13 de septiembre de 2024
Opinión espontánea
Logotipo de Wagnum Recovery

Respuesta de Wagnum Recovery

Many thanks Natalie, for taking the time to review us. We are really happy that you are pleased with our service and products. Best wishes, Body Massager Team.

Valorada con 5 estrellas sobre 5

Great service

Great service, bought a fair bit of gear from these guys. Had a small manufacturing issue with a product. Sent though a video and they replaced immediately. These things do happen sometimes but the great attitude to help fix issue was impressive
Appreciate your help guys
Simmo

25 de septiembre de 2024
Opinión espontánea
Logotipo de Wagnum Recovery

Respuesta de Wagnum Recovery

Many thanks Simon, for taking the time to review us. We are really happy that you are pleased with our service and products. Best wishes, Body Massager Team.

Valorada con 3 estrellas sobre 5

Incorrect item received 5/9/24

Incorrect item received 5/9/24. Paid for electric foot warming boots order #96974 and received a belt warmer for lower back pain? I have emailed the company several times and had no reply. Please take ownership of the mistake and rectify the situation asap.

Update: After posting my initial review, I was contacted, an apology was issued and the correct item was sent out. The company also allowed me to keep the incorrect item at no charge. If you need to contact the company its better to go through Trust Pilot. I just received the correct item today and will try it soon!

5 de septiembre de 2024
Opinión espontánea
Logotipo de Wagnum Recovery

Respuesta de Wagnum Recovery

Hello Jem,
Thank you for your update and for giving us the opportunity to make things right. We’re glad to hear that you’ve received the correct item and appreciate your understanding. If you have any further questions or need assistance, feel free to reach out.

Valorada con 1 estrellas sobre 5

Contacting this company is a nightmare!

Contacting this company is a nightmare! I have one of their products and I misplaced the power adapter. I have contacted them several times requesting to purchase a replacement or for the power adapter specs so I can purchase a universal one, and I fail to receive a response. Extremely poor customer service!

27 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered a week ago

I ordered a week ago, and still waiting for my parcel. They state the warehouse is in Sydney and delivery is 3-4 days, well its been a week, 2nd week started and nothing.
Never purchasing and reporting.

5 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I’m responding to your reply today…

I’m responding to your reply today regarding the massage mat I ordered for my mum as it appears that this is the only way you will contact me.
I’d like you take a moment to look at the massage mat web page, as the mat that I ordered has NO PRE ORDER information on it. NOTHING at all. NOR is there anything on the what I presume is an auto generated confirmation email sent to me straight after my purchase. It simply says: We are already working on your order. Dispatch is 7-10 days.
With all of the ways I have tried to contact you I would expect at least a phone call from a human.
Can you please send the PRE ORDER information directly to my email address you have in your system order MM12808.
Hopefully it will include and ETA…
Thanks
Samantha

24 de julio de 2024
Opinión espontánea
Logotipo de Wagnum Recovery

Respuesta de Wagnum Recovery

Hello Samantha,

Thank you for your message. Are you sure you bought your item from our website? Our order numbers do not start with MM, and it is only 5 digit numbers. Our website is www.bodymassager.com.au

Our massage mats are on pre-order now, and we have all the details on our product page. As we can see from your order number, the order was not from us. If you need further information, our customer service is info@bodymassager.com.au.

If you have not bought from us, please delete your reviews so your experience with a different company will not affect our score.

Valorada con 1 estrellas sobre 5

Paid for priority shipping and have been ghosted

I bought the Wagnum leg pros a little over a week ago with priority shipping. I received updating saying they were delayed by 7-10 days, so have tried asking for my money back for the shipping to no response. It’s been atleast 7 days now and have heard nothing even just asking when it will be shipped. Terrible customer service
Order number 95046

Update on this:

It seems that the only way to get through to them was writing this review, because they had not sent a single email back to me until I wrote this. The product finally came in and yes they refund my shipping but that was the only good thing from them. I will say the boots themselves are a bit short but other then that work okay

30 de junio de 2024
Opinión espontánea
Logotipo de Wagnum Recovery

Respuesta de Wagnum Recovery

Dear Ash,

Thank you for your feedback. We apologize for the delay in shipping your WAGNUM LegPro. Due to unforeseen circumstances, our shipment was delayed. We have refunded the cost of the express shipping to your account and also shipped your parcel via express shipping.

We are glad to see you have received your product and hope you are satisfied with it. If you have any further issues or feedback, please contact us directly. We appreciate your understanding and patience.

Best regards.

Valorada con 5 estrellas sobre 5

you will not be disappointed!

My daughter and I suffer from a range of issues and recently got to try a similar brand at the physiotherapist and we had great results but couldn’t afford the costs of going there all the time. After a lot of research I came across these and checked all the reviews. The price was right so I decided to give them a go and we are so happy we did. These are just as good as the ones at the physio and even better we can use them wherever and wherever we want. They help so much with our various issues and I would highly recommend them to anyone, you will not be disappointed

11 de junio de 2024
Opinión espontánea
Logotipo de Wagnum Recovery

Respuesta de Wagnum Recovery

Many thanks Beng, for taking the time to review us. We are really happy that you are pleased with our service and products. Best wishes, Body Massager Team.

Valorada con 1 estrellas sobre 5

Be aware

I bought this mat for my elderly mother as she has been having body aches for some time now. Once product was received, reading instructions manual states that this product it is not for people that have issues with blood cloths , heart issues , having medical implants ect . This was not stated on their website , since my mother is an elderly I decided not to take a risk and ask to return the item. Their return policy is ridiculous. You have to return by post only , paying yourself for postage and once it has been approved for the refund they take further 15% of items price therefor you only get 85% back in refund , don’t forget you paid for postage too . The original packaging has to be unopened for you to be approved for the refund also. Which means you can’t open packaging to see your item , once you do that it is considered used!!!! I asked to go to their warehouse to return item , they insisted post delivery only !! So now I have useless item that I can’t return as I will not get my money back in full and still I have to spend money to return it !!! Such a greedy company , it’s disgusting!!!
Update to their reply : PRODUCT IS NOT USED , box is open to get to the product but not used at all. Customer gets aware of your return policy only if they request the returns.
RETURN WAS NOT APPROVED VIA EMAIL , it is still subject to be approved once return item is received and inspected. I will put it in rubbish bin so there is that !

9 de abril de 2024
Opinión espontánea
Logotipo de Wagnum Recovery

Respuesta de Wagnum Recovery

Dear IRENE,

Thank you for sharing your concerns, and we are truly sorry to hear about your experience. We strive to ensure all our customers have a positive experience with our products and services, and we apologize for any confusion that may have occurred.

We have already APPROVED YOUR RETURN REQUEST via email, even though the product is used and the box has been opened, as a gesture of goodwill.

We always aim to be transparent about our policies, which are clearly stated on our website. As is standard with many retailers, we charge a restocking fee for change-of-mind returns. However, we do not charge return fees if a product is defective or not as described.

Again, we regret any inconvenience this may have caused, and we are here to resolve this issue to your satisfaction.

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