Hi Caitlin,
Thank you for your feedback, and we're very sorry to hear about your experience.
Our products undergo thorough examinations, including scratch tests, to ensure they meet the highest standards. We've sold hundreds of bowls and have never encountered this issue. In fact, we personally use the same bowls for our dogs, and they have lasted for the past half year without any problems.
We apologise for the inconvenience this has caused. Could you please email us at customerservice@walkandthread.com with a photo of the condition of the bowl? We would be more than happy to arrange a replacement for you.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
Walk and Thread