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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Steve recently replaced my mums really old storage heater for a new one Everything went really well turned up when said and kept us informed She’s very pleased with the new one I would have no hesi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Recently had an ancient storage heater replaced. Steve was very helpful during the site visit, the new heater was ordered and installed faster than I thought possible. He and his daughter fitted it ef... Ver más

Valorada con 1 estrellas sobre 5

They take the bad reviews down and keep the good ones, rude to customers, hope you guys can do better and not take the political approach

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Steve was friendly and helpful when contacted initially and visited promptly to help with an electrical failure to our storage heaters. A thorough reassuring check was made of our system and all has b... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio técnico de calefacción y calderas
  2. Servicio de instalaciones eléctricas

Escrito por la empresa

With over 30 years of Electric Heating experience. We know how important it is to make sure the heating in your property is working as it should be. Whatever your electric-powered heating requirements are we are here to help. From repairing your existing storage heaters to installing a whole new heating system. We are a local company you can rely on. Never settle for second best when it comes to your heating.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

36 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

The engineers were very helpful and quick!

The engineers were very helpful and quick! They even broke down and removed the packaging from the product that I'd ordered myself from a warehouse and helped advise on some minor damage to the product. Would recommend

6 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Steve recently replaced my mums really…

Steve recently replaced my mums really old storage heater for a new one
Everything went really well turned up when said and kept us informed
She’s very pleased with the new one I would have no hesitation to recommend them in future
Elaine Franklin

17 de enero de 2026
Opinión espontánea
Logotipo de Warm and Cosy

Respuesta de Warm and Cosy

Thank you for taking the time to leave such a positive review. We’re pleased to hear everything went smoothly and that communication throughout the process was clear and as expected.
It’s great to know the new storage heater has made such a difference and that your mum is very pleased with it. Thank you for your recommendation — it’s genuinely appreciated.

Valorada con 1 estrellas sobre 5

They take the bad reviews down

They take the bad reviews down and keep the good ones, rude to customers, hope you guys can do better and not take the political approach

1 de enero de 2026
Opinión espontánea
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Respuesta de Warm and Cosy

We believe this review has been left in error and does not relate to Warm and Cosy or any service provided by us.
We have no record of this reviewer as a customer and the comments appear to reference an unrelated matter.
We have asked Trustpilot to review this as a case of mistaken identity.

Valorada con 5 estrellas sobre 5

Great price and customer service

15 de noviembre de 2025
Opinión espontánea
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Respuesta de Warm and Cosy

Hi Daniel,

Thanks so much for the great feedback — we’re really glad you were happy with the price and the service we provided. Reviews like this mean a lot to us.

Valorada con 5 estrellas sobre 5

Absolutely outstanding service

Absolutely outstanding service from Steve and Andy at Warm & Cosy.
They reinstalled three Dimplex Quantum heaters that had been incorrectly fitted by a previous cowboy electrician, and also rewired two electric heaters, rewired a towel rail, modified the consumer unit fuses, and correctly reinstated the peak/off-peak supplies after the previous electrician left everything in a mess.
Steve and Andy are highly professional, extremely knowledgeable, tidy, and organised. They don’t give up when faced with complicated issues — they investigate properly and always find the right solution.
I am genuinely impressed with their work and would highly recommend Warm & Cosy to anyone looking for reliable, competent and trustworthy electricians.

15 de noviembre de 2025
Opinión espontánea
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Respuesta de Warm and Cosy

Thank you so much for the amazing review, Kristina.

It was a pleasure getting everything put right for you. The previous work had left things in a bit of a state, so I’m really glad we could get the Quantums reinstalled properly and sort out the wiring, towel rail, and consumer unit the way it should have been done in the first place.

Thank you as well for the kind words about both me and Andy — he’s brilliant at what he does, and we always take the time to investigate things fully and make sure the whole system is safe, tidy, and working exactly as it should.

I really appreciate the recommendation. It means a lot.

Valorada con 5 estrellas sobre 5

I’m extremely happy with the service I…

I’m extremely happy with the service I received from warm and cosy . From start to finish, they were professional, punctual, and maintained great communication throughout the entire process.

Steve has been incredibly helpful, always quick to respond to my queries, even outside of his working hours, which I really appreciate. Andy was very kind and clearly an expert at what he does, just like Steve. Both of them worked efficiently and left my home tidy and clean after the installation.

There was a small accident (which could happen to anyone), but it was handled immediately and with such genuine care. They even sent me two beautiful flower bouquets, a gesture that truly went above and beyond my expectations. They also check that all four heaters were working perfectly, which shows how much they value their customers.

I highly recommend this company for their professionalism, workmanship, and outstanding customer service.

5 de octubre de 2025
Opinión espontánea
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Respuesta de Warm and Cosy

Thank you so much for your lovely review, Jacky.

It was an absolute pleasure looking after everything for you. I’m really glad you were happy with the service from start to finish — we always try to keep things clear, punctual and stress-free.

I really appreciate your kind words about both myself and Andy. He takes a lot of pride in his work and it’s great to hear that came across on the day.

Thank you as well for being so understanding about the little accident. We wanted to make sure it was put right straight away, and I’m pleased the flowers brought a smile.

Most importantly, I’m glad the heaters are all working perfectly and that you’re happy with the final result.

Thanks again for recommending us — it means a lot.

Valorada con 5 estrellas sobre 5

excellent service 5 stars.

Steve and his Colleague was excellent.
I would recommend them for my economy 7 storage heaters.
I was very happy with all they done, taking the old heaters away and the bricks.
So give them 100% as I was very pleased with them.
Olive..

10 de noviembre de 2024
Opinión espontánea
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Respuesta de Warm and Cosy

Olive,

Thank you for the lovely review and the 100% rating — much appreciated. We’re glad you’re happy with the Economy 7 storage heater work, and that taking away the old heaters and bricks helped keep everything tidy for you.

If you need anything in future, we’re only a call away.

Valorada con 5 estrellas sobre 5

Service excellence

Speedy response to all queries, clear advice on options, excellent product knowledge, good time frames from order confirmation to installation, exceptionally tidy and precise workmanship. Family business with a lot of heart, they clearly love what they do and are dedicated to excellent service, thanks so much, Sivashnie

8 de noviembre de 2025
Opinión espontánea
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Respuesta de Warm and Cosy

Sivashnie,

Thank you so much for your wonderful review. We’re really pleased to hear that you were happy with the advice, communication, and overall service from start to finish. It means a great deal to know that our workmanship and attention to detail stood out to you, and your kind words about our family business truly mean a lot. We take great pride in what we do, and feedback like yours reminds us why we love doing it.

Thank you again for choosing Warm and Cosy — we’re always here should you need us in the future.

Warm regards,
The Warm and Cosy Team

Valorada con 5 estrellas sobre 5

Where's the 6th star?!

From the very first contact with Steve every single detail of the installation of my Dimplex Quantum heater could not have been better.

After I sent a couple of pictures of where I wanted the heater installed, Steve explained exactly what the procedure would be prior to his visit and then on his arrival with Andy got on with the job without really impacting on my day to day business.
The heater was installed in the time frame Steve had mentioned and when he and Andy had cleaned up and were ready to leave, Steve gave me a quick overview on the heater and programmed it to the settings I am still using now.
All in all a true 5 star installation and heater that needs 6 stars.

30 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent work

Steve was so professional throughout the whole process, from our initial enquiry, to completion of the work.
Steve is very knowledgeable of Dimplex HHR storage heaters and he responded promptly to the numerous enquiries we had. He brought his Warm & Cosy team along on the agreed date for the work; they were on time, courteous and left the place exceptionally clean and tidy.
We would not hesitate to recommend this company to others who are considering upgrading their storage heating system.

21 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Warm & Cosy

Steve made the installation a very pleasant experience kept mess to a minimum and was very informative answering all my questions would definitely recommend to anyone.

12 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly receommended

Recently had an ancient storage heater replaced. Steve was very helpful during the site visit, the new heater was ordered and installed faster than I thought possible. He and his daughter fitted it efficiently and left everywhere immaculate. Follow up call the following day to ensure all was well - it is. I am indeed now warm and cosy! Highly recommended.

20 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service.

Excellent communication throughout including the original assessment, arrangement of works and post install care.
Work was completed to a high standard and in good time. Everything was kept neat and tidy with property left in condition found. Would highly recommend.

3 de diciembre de 2023
Opinión espontánea
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Respuesta de Warm and Cosy

Thank you for sharing your experience on Trustpilot. We're truly appreciative of your feedback on our communication throughout the service, including the original assessment, arrangement of works, and post-install care. It's rewarding to hear that the work was completed to a high standard, efficiently, and for keeping your property neat and tidy.

Valorada con 5 estrellas sobre 5

Really helpful

Really helpful, prompt and efficient installation by Steve and good after-care. Great communication. Thank you very much. Also excellent piece of kit!

17 de diciembre de 2023
Opinión espontánea
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Respuesta de Warm and Cosy

Neil, Thank you for sharing your experience with Warm and Cosy on Trustpilot. It's wonderful to read such positive feedback about our prompt and efficient installation service, as well as our after-care and communication. We're delighted to hear that you're satisfied with the quality of the equipment provided.

Our team takes great pride in offering helpful and efficient service, so it's rewarding to know that our efforts have been appreciated. Your feedback is incredibly valuable to us, and we're grateful for the opportunity to have served you.

Thank you once again for your trust in Warm and Cosy. Should you need any further assistance or advice, please don't hesitate to reach out to us.

Valorada con 5 estrellas sobre 5

Replacement for old storage heater

Steve and the team were quick, efficient, friendly and very professional. Service is great, follow up call the next day and very pleased with the new storage heater. Would recommend 100% and my home is now warm and cosy. Thanks again.

16 de diciembre de 2023
Opinión espontánea
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Respuesta de Warm and Cosy

We are incredibly grateful for your kind words and the time you took to share your experience with Warm and Cosy on Trustpilot. It's heartening to hear that our team, led by Steve, delivered service that was not only quick and efficient but also friendly and professional. Knowing that your new storage heater has transformed your home into a warm and cozy space is exactly the outcome we strive for.

Thank you for your strong recommendation and for trusting us with your heating needs. Remember, we are just a call away if you need any further assistance.

Valorada con 5 estrellas sobre 5

Excellent service…

Steve was friendly and helpful when contacted initially and visited promptly to help with an electrical failure to our storage heaters. A thorough reassuring check was made of our system and all has been well since! Additionally a phone call was made to us the next day to check that all was well. I would definitely use the company in the future if needs be and would thoroughly recommend.

4 de noviembre de 2023
Opinión espontánea
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Respuesta de Warm and Cosy

Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you were satisfied with our services. Your feedback is invaluable and encourages us to continue delivering exceptional service.

It's great to know that we met your expectations and that you would consider us for future needs. We truly appreciate your support and look forward to assisting you again.

Valorada con 5 estrellas sobre 5

Very prompt and efficient service

Very prompt and efficient service. Installation was very professional and the heaters work a treat!

25 de octubre de 2023
Opinión espontánea
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Respuesta de Warm and Cosy

Thank you so much for your wonderful feedback on our services! We're thrilled to hear that you found our installation process both prompt and professional, and it's great to know the heaters are working perfectly for you. Our team takes great pride in ensuring a seamless experience for our customers, and your satisfaction is our top priority. Enjoy the warmth and comfort of your new heaters, and remember, we are always here for any of your future heating needs.

Valorada con 5 estrellas sobre 5

Great Job!

The work was excellent, great quality, done really efficiently and all tidied up afterwards. Steve and his colleagues were very friendly and helpful and I would definitely recommend them to anyone (I have already recommended them to a work colleague). Thank you

3 de septiembre de 2023
Opinión espontánea
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Respuesta de Warm and Cosy

We're truly grateful for your positive feedback and recommendations. Ensuring that our work is of high quality and that we leave spaces tidy afterwards is a top priority for us at Warm and Cosy. It's heartening to hear that our team's friendliness and helpfulness left a lasting impression on you. Your recommendations mean the world to us, and we'll continue to work hard to live up to the trust you've placed in us. Please don't hesitate to get in touch if you have any future needs. Stay warm and cosy!

Valorada con 5 estrellas sobre 5

Steve was amazing

Steve was amazing. He kept me and my tenant fully informed throughout the process. He was knowledgeable and gave lots of options when replacing 3 heaters. Work was done in a professional tidy manner with before and after photos. Would recommend Steve and Warm and Cozy to anyone that has a need for electrical and storage heaters.

21 de agosto de 2023
Opinión espontánea
Logotipo de Warm and Cosy

Respuesta de Warm and Cosy

Thank you for your glowing feedback. It's always heartening to know that our team is providing top-notch service, keeping our clients well-informed, and offering expert advice. The fact that you'd recommend Warm and Cosy speaks volumes, and we truly appreciate it. Rest assured, we'll continue striving for excellence in all our services. For any future needs or queries, don't hesitate to get in touch. Stay warm and cosy!

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