Washloo Opiniones 476

Excellent service once again. Thank you

I bought a toilet bidet from a different company, installed it and used it. The primary function of these "devices" is to clean after defecation and leave you refreshed without the need for toilet paper. That one was a disaster and never done what it was supposed to do. After chatting with Karen at Washloo, I bought a Washloo Ultra DR and have been using it now for two months and what a difference! it is efficient fuss-free, reliable and very easy to use. The customer service I received from Washloo via Karen was second to none to the extent that they have adjusted the product specs according to my request and in keeping with the water pressure at home. I highly recommend the product and the company

Excellent Customer Service

Have had the Washloo Ultra DR since 2020 without any problem so far. A few days ago a small plastic cover that sits over the water jets split slightly and popped out when being cleaned. I spoke to Oliver who confirmed that the unit could still be used normally as the cover was mainly for aesthetic purposes; he added that they would post a replacement and I would only need to pay the postage. One hour later he advised that it was posted pm Friday and it arrived via Royal Mail at 16.00 today - Sunday. it was sent by Karen who kindly included a replacement cover for the dryer function which is still ok anyway. Washloo are a customer-friendly, quality company. Thank you Oliver and Karen

The installation of a Japanese toilet will puzzle some plumbers. Dealing with a UK based brand has been very helpful. They answered queries quickly. The product is excellent.

Well made product, delivered on time. Helpful support, even out of hours.

Does exactly what I wanted it to do.

Only had my Evolution operating for a month - so far has worked flawlessly.
Very impressive. Company has been easy to contact and very helpful.

Excellent product, well made and easy to install

Excellent and friendly customer service and a great product.

Great product, easy to use highly recommended.

Great product
Efficient

Great knowledge of the product when speaking to the customer service team, fast safe delivery and a fab item.

Such a great toilet and company, someone answered my questions through the online chat and helped me to choose the toilet I wanted - arrived quickly and smoothly. Looks wonderful in my new bathroom and saves toilet paper!

Ollie was great explaining the function and how the washloo worked and he was quick to respond to a little issue we had with it. Great job

Very good communication throughout the ordering and delivery process. Loo was installed about a month after it arrived as the bathroom was being renovated. Been using it a few weeks now and happy with the performance. You have to try a few different options before getting the right mode of use for you. Also, make sure the plug is accessible so that you can switch the loo off when you need to. Altogether very pleased

Great service, quick delivery and excellent product.

We recently purchased Smart Toilet Combinations from Washloo. They were installed by a builder a week ago and have worked very well so far. I encountered a small glitch when trying to download the invoice from the link they provided, so I submitted an enquiry via their online platform. The customer service was outstanding — they exceeded my expectations with a swift response and a quick resolution, even on a Sunday. The staff member Karen was especially helpful. Nice work, Washloo, and your customer service team!

Part of toilet seat was broken when I tried to use it you replaced the part by the next days post it is now working perfectly thank you

i have had a washloo toilet seat for 6 years now and if anything goes wrong they are always there to help. it's so easy to replace components if they fail

overall i am pleased with the system but i have had problems with the plastic cistern mechanism which has failed and now i have a continual overflow ! the company are sending a replacement unit so i will re evaluate rating once i have had it fitted .

We ordered a Washloo Sensation. Having had some issues with the install, the plumber first went through a diagnosis call to no avail. Washloo were extremely responsive in sending out two technicians, Alex and Oliver, who are an absolute credit to the business. They diagnosed the issue initial from the plumbers install (kinked pipe) which caused a problem with the unit itself, and then proceeded to spend nearly 3 hours on fault finding and resolving all issues, resulting in and including replacement of the unit itself when they were satisfied everything was working perfectly. I would not hesitate to recommend this company, they have been fantastic.