Washloo Opiniones 476

TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent Customer Service Have had the Washloo Ultra DR since 2020 without any problem so far. A few days ago a small plastic cover that sits over the water jets split slightly and popped out whe... Ver más

Valorada con 5 estrellas sobre 5

The installation of a Japanese toilet will puzzle some plumbers. Dealing with a UK based brand has been very helpful. They answered queries quickly. The product is excellent.

Valorada con 5 estrellas sobre 5

Very good communication throughout the ordering and delivery process. Loo was installed about a month after it arrived as the bathroom was being renovated. Been using it a few weeks now and happy with... Ver más

Valorada con 4 estrellas sobre 5

Only had my Evolution operating for a month - so far has worked flawlessly. Very impressive. Company has been easy to contact and very helpful.

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4,8

Excelente

TrustScore: 5 sobre 5

476 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Amazing toilet

Amazing toilet, I went on holiday to Japan, out there they have these toilets in every hotel or public restroom, after using them for 2 weeks I had to purchase one for my home. I can't recommend them enough.

19 de septiembre de 2025
Valorada con 5 estrellas sobre 5

We have just invested in our second…

We have just invested in our second Washloo given our great experience with the first one. Customer service is A1 and technical support second to none. This product does what it says on the tin and has helped my partner who has MS to remain more independent.

24 de marzo de 2025
Valorada con 5 estrellas sobre 5

Peace of mind

I suffer from pelvic radiation damage and therefore don't always make it to the loo. Knowing I have my washloo installed and working, means I can clean myself quickly and efficiently without causing myself too much anxiety.

28 de julio de 2025
Valorada con 5 estrellas sobre 5

The wrong user manual was sent

The wrong user manual was sent. Please can you send me the correct one.
Thank for your helpful response. It might be a good idea to put your phone number on all the manuals so that it is immediately to hand. For the consumer this would useful.

2 de julio de 2025
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Respuesta de Washloo

Hi Annie, as discussed on the phone immediately after leaving this review, we sincerely apologise the wrong manual may have been sent and sent one out the same day to you via post and also a digital version via email. Any problems in future, please contact us directly rather than leaving a review for something that can be quickly and efficiently rectified but thank you none the less. Kind regards, Washloo

Valorada con 5 estrellas sobre 5

My Washloo Sensation

After searching for Months for a Japanese toilet with the functions we wanted at a price that was not astronomical.

We were r3commended the TOTO as @ brand. A quality toilet with a price to Match.
I came across the Washloo brand. I contacted them to arrange to view their product’s in Holywell, ,North Wales.
The the staff were very knowledgable an helpful.
I decided on the Sensation wall mount, I placed my order and they delivered on a convenient date to match the installers work schedule.

Nothin but praise for the staff and product.



We drove to North Wales from Wigan to see the Wasloo and wa# impressed with the quality of the Sensation.

My wet room installer has fitted many Japaneses toilets and he commented on how good he felt the Washloo was.

Mdplumbing and bespoke bathrooms

31 de julio de 2025
Valorada con 1 estrellas sobre 5

Washloo waisters

Washloo sent out a toilet that was leaking from the start. After months of complaining and many hours cleaning up the wet floor I finally sent the faulty goods back only to be charged for the privilege. I’d personally look for another product as I did. MUCH CHEAPER AND BETTER QUALITY

UPDATED REVIEW: Following on from the commical response from Washloo where you have tried to blame me and my company for the faulty product you sent which had been previously broken and siliconed to try and make it usable! The toilet was fitted by a plumber with over 30 years in the trade and he has also fitted the new toilet I have and no problems with that!

The abusive language comment - we do not use abusive language, there was frustration on our part for the many many calls we made to you to try and resolve this issue which you took no ownership for. We tried all the solutions you gave us and they still didnt work or stop the leaking.

Being away for months on holiday?!?! Really - is that your argument.

Trustpilot is a platform to be able to with a fair review of products and services - just because you dont like our review you cant class it as harmful and illegal!!!

We stand by this review - look elsewhere people!!

7 de agosto de 2024
Logotipo de Washloo

Respuesta de Washloo

We’re disappointed by this review, but it’s important to correct the misleading claims made here.

Firstly, the product was not faulty — the leak was due to incorrect installation, as confirmed by our technical team when receiving the unit back and investigating. We provided support throughout, including clear advice on resolving the issue, and even offered a replacement unit as a gesture of goodwill, which you chose to refuse.

The “months of complaining” you mentioned were in fact prolonged due to your being away on holiday, which delayed communication and made it difficult to resolve the matter promptly.

It’s also worth noting that the aggressive tone of this review — starting with the phrase “Washloo Waisters” — reflects the abusive language our staff were subjected to during phone calls. While we aim to help every customer to the best of our ability, we do not tolerate abuse towards our team under any circumstances.

Finally, your return was handled according to our clearly stated terms and conditions. A deduction was made to cover shipping and handling, as the item was not faulty — a standard policy across the industry.

We remain committed to delivering quality products and fair service, but we also believe in being transparent when reviews do not reflect the full truth.

— Washloo Team

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