Watch Hub Opiniones 

236
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Hello, I was referred to Nathan by Tom from Ramsdens as I needed an urgent repair to the Omega DeVille my daughter gifted to her Groom last Saturday at their wedding. I wanted the watch fixed so I... Ver más

Valorada con 5 estrellas sobre 5

Had loads of little scratches all over the watch, gave it to "Watch Hub" to fix, Gary and Nathan who run the bussiness fixed them, done unreal job, watch is literally like brand new. Would 110% reccom... Ver más

Valorada con 5 estrellas sobre 5

Great communication to ensure my G-Shock mudmaster would have battery replacement and waterproof resealing. Posted on the Thursday, phone call on Friday to confirm receipt of the watch and later that... Ver más

Valorada con 5 estrellas sobre 5

I wanted a leather strap fitted to my Dunhill watch (which had a metal bracelet). Dunhill told me it couldn't be done because of the design of the case. I contacted Watch Hub who told me they could ma... Ver más

Información sobre la empresa

  1. Relojero
  2. también en la categoría
  3. Relojería

Escrito por la empresa

We are watch repair specialists who can perform repairs on all brands of watches. We can tailor our repair service to suit your needs. We use specialists techniques to provide a unique and professional repair service, at an affordable price.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

236 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(236)

66 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Absolutely Outstanding Service – Worth Every Penny!

My partner needed his beloved Tag Heuer Monaco serviced, and Watch Hub came highly recommended by a prestigious jeweller – and now we know exactly why! We made the trip to Peterborough and were warmly welcomed by Nathan, whose knowledge and passion for watches was immediately clear. He took the time to walk us through the entire process with care, clarity, and genuine enthusiasm. He treated the watch as if it were his own and made us feel completely at ease.
A week or so later, we received a thoughtful call to let us know that the glass would need replacing – something we’d discussed initially – because they felt the seal wouldn’t be perfect otherwise. That level of attention to detail and commitment to perfection really impressed us.
Today we returned to collect the watch and were looked after by Steve, who, like Nathan, is clearly a true watch enthusiast. He was friendly, engaging, and clearly loved chatting all things watches – a real pleasure to deal with!
The result? My partner was absolutely blown away by the quality of the work. Yes, the service comes at a cost – as you'd expect with a vintage timepiece – but we can honestly say it was worth every single penny.
Thank you, Watch Hub, for your exceptional service, professionalism, and passion. We wouldn’t go anywhere else

11 de mayo de 2025
Valorada con 1 estrellas sobre 5

Very disappointed with the expensive and ineffective service

On website there is information, quote: If you leave your watch with us, we will clean it so that it will look like new. Well, my watch is dirty and certainly no one has cleaned it from the outside. Even when changing the strap, no one bothered to clean the strap attachment. Additionally, it is dirty on the bottom underneath. Well, to sum up, very poor service. Will not use them again. Finally, I will add that I used the services at Watch Hub Peterborough.

10 de mayo de 2025
Opinión espontánea
Logotipo de Watch Hub

Respuesta de Watch Hub

Hi Dario,

We were saddened to read your review, and a little surprised to see it.

We are sorry you felt the need to leave a review even after our discussions; we thought we had clarified our points on all your concerns.

You have left out some key pieces of information, we would like to clarify the full story.

You brought in your Casio G shock to us for specific repairs. During the consultation you explained the buttons were not functioning correctly, you needed a strap and custom part fitted (both supplied by you) and that you would like a new battery.

We were happy to offer the following repairs -
• Fit supplied strap - £10
• Fit a new capacitor and reseal with WR testing - £50 – discounted as we were doing other work
• Repair all push buttons £75 (stated on receipt as “clean out pushers”)
• Fit supplied custom part – free

We advised you that we would perform a manual reset and calibration in store allowing all functions to be used as and the RC would have to be set later by yourself as it is not possible to do so in a built-up area. Standard advice on all RC watches.

We advised 4-6 weeks to complete these repairs.
We completed all the work within 3 weeks and called you to collect the watch.

Upon collection you stated the RC was not set, you were again advised this needs to be done in a wide-open area as stated by Casio in the manual.
Ignoring our advice and the manufacturer’s specification, you went outside to a built-up area to try and set the watch which failed. You returned the watch to us stating it was not correct, so it was booked in for a senior technician to assess.

During the next few phone calls, emails and direct conversation, you expressed concerns about our practices and raised different new issues each time we clarified and resolved one. Each concern was addressed as it arose, below is the list.

Setting issue –
• Referred to initial conversation during consultation and advised to follow the instructions to set the correct RC signal while in an open area
• Emailed multiple sets of instructions and had them translated
• We offered to personally take the watch home to set when in a wide-open area

Old battery –
• You stated that you felt we should have given you back your old battery as it may be useful in the future
• We advised that due to WEE regulations we dispose of old batteries in a safe manner and this is standard practice
• We did retrieve the old battery and returned it to you

Cleaning of the watch –
• After collection you later emailed us that you were not happy your watch was dirty, and you have since read on our website we clean watches for free
• You were advised this is not the case and nowhere on the website does it state we clean watches for free
• No member of staff advised you that we would clean the externals of the watch
• You sent us an excerpt from the ‘Watch Servicing’ page of our website where it explains the process a watch goes through during a service repair. We told you that we had not serviced your watch as this is not what you had paid for and we had not performed any of the processes listed on that page

As we have never had this type of confusion previously and having reviewed the website details, we are happy that it is very clear and not misleading in anyway.

In your case we feel we went above and beyond in these areas –

• Discounts and free repairs
• Quicker turnaround than estimated
• Researching and trying to find instructions suitable for your language restrictions
• Offering to personally complete the RC setting when we could get to an open area

A quick look through your other reviews suggests you are rarely impressed with the service you receive. You have been quick to leave us what we feel is a totally unjustified and unfair 1 star review. You sought to find issue where there was none, complaining about something new as we addressed/resolved each concern. Just because you think something, does not make it so.

Valorada con 5 estrellas sobre 5

Brilliant Professional Service

My wife has a Ladies Longines watch over thirty years old, the winder to change the date was difficult to use, the hands kept jumping every five seconds and eventually the watch stopped. I contacted Watch Hub and explained the issues, no problem was the reply. I sent the watch by Royal Mail Special Delivery and received confirmation of receipt. The watch arrived back repaired, cleaned and tested within 7 days. My wife is delighted.

29 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

What a great company!

From the moment I had contact with Nathan and Steve until the moment I received my watch back they have been a joy to work with.
They offered a few solutions to mending my clasp on my Omega and quoted around 3 weeks to do the repairs. Sending it off was easy, I opted for a higher insured bracket at the post office, and to my surprise I actually received my watch back in just over a week.
Hopefully I won’t need them again for a while but I couldn’t recommend their customer service enough and the repair looks as though I’ve got a new watch back considering it’s 25 years old!

21 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

New capacitor fitted to my Citizen Eco…

New capacitor fitted to my Citizen Eco Drive and link removed from strap plus a clean. Quick turnaround and the watch was shiny as new after its clean after 12 years of use. Definately recommend Watch Hub.

25 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

7878 Citizen diver's watch capacitor replacement , second hand modification and crystal re-alignment

I had been struggling to find anyone who would touch this Citizen 7878 divers watch that I bought new back in 1996 as it was a front loading monocoque design. I contacted Watch Hub and they confirmed they would carry out the work. The watch came back perfect, with a new capacitor, the Crystal re-aligned ( when it went to Citizen for a new crystal years ago they did not set it in straight) and a modification to the second hand was carried out.
Watch Hub's customer service is second to none... I am very impressed, I shall definitely be using them again for my other watches. Thank you again!

19 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A very pleasant all round service…

A very pleasant all round service provided by Steve at Peterborough Watch Hub. Carefully explained everything he would do to my watch along with putting the new battery in, including giving it all a once over plus a reseal and leak test. Was all done within the hour quoted and for a very reasonable price. I highly recommend Watch Hub.

13 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

Excellent service for my Seiko Black Prospex Solar. Great comms & based on the phone diagnosis a price was quoted. Once they had the watch, Nathan confirmed the quoted price did not need to change & the parts were ordered. Will definitely use them again.

11 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Read reviews and thought this was the…

Read reviews and thought this was the place for me to renew battery on my tag watch - posted securely to them on Tuesday watch returned Friday - kept in touch every step of the way was quoted a reasonable price of £79.99 to which once received they kept to - would recommend the cleaning service as I took them up on the offer and watch has returned looking almost as good as new . Also fixed a loose clasp for me free of charge - thank you very much you have a new happy customer very pleased with service speed and price , what more can you ask for

7 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

My Omega Watch…

While winding my 70 year old Omega Sea Master watch, the winder came off. I then had the task to find a repairer. I have in the past taken my repair to a Omega shop and ended up with repair bills in the high hundreds of pounds.
I remembered having a strap fitted to the watch at The Watch Hub.
so i went there to seek their advice, i was told to leave it with them for a couple of hours.
When i returned i found the winder had been repaired and the watch had been cleaned (it looked like new).
All this work for £79.00. On this and future occasion
for me The Watch Hub. Thank you, David Elbury.

26 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent as always.

2nd time I have used watch hub for a service and check up plus battery change.
Excellent service in both cases.
Both watches given an excellent service and fully checked for being waterproof.
Will be using watch hub as my go-to company for good.

11 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service

Filled out an online contact form for a repair of the clasp on my Gucci 1500L having seen their online blog showing they had worked on a similar watch. Received a follow up call to discuss the repair and offer a provisional quote followed up by email confirmation. I sent my repair by post, I was called when it had arrived and they confirmed the original quote, carried out the work and I received it back by post in a couple of days. Repair is perfect and very reasonably priced (£25). Communication was excellent and everyone I spoke to was friendly and helpful throughout. Additional services were offered but at no point were staff pushy about accepting them and there was no pressure. I would definitely use Watch Hub again and would recommend it to others.

11 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Unexpectedly good service

Unexpectedly good service. I wasn't expecting an absolute shambles but I'm always cautious (cynical) about the service I may receive. However, I am over the moon with what Watch Hub provided. Really clear website instructions to initiate dialogue, very clear pricing and further instruction on how to get my watch to them as I am not local, a follow up call to confirm my watch had arrived and then my watch was returned, resealed, clean and undamaged. 4 days door to door service. Will definitely use again.

6 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superb company; highly professional with a really excellent team of staff.

I’ve just received my Tag Heuer watch back from having a new battery, re-sealed and the watch polished and I have to write a plus 5* review instantly. What a fabulous company Watch Hub is. It’s my first time of using them and their customer service is the best of any other company I have used before. They promised me my watch would look better than ever and genuinely it does. I don’t think it looked this polished and brand new even when I bought the watch from the jewellers( thank you Nathan). I am so, so happy with the result. I think my watch was only away from me for about a week; someone was in contact with me from me sending the watch to them, to their receiving of it, what needed to be done with it, the servicing and polishing of it( absolutely worth the small, extra cost) and when it was being posted securely back to me. I’m really grateful to all the staff I have spoken to, for the care they took over my watch and for the friendly and efficient updates. You are all excellent at what you do. Thank you so much.

29 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service

Great Service, my Accurist World Timer which is 26 years old and of great sentimental value needed a 2 battery replacement and reseal, price was excellent and very quick turnaround. Can't fault them.

21 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Tag Heuer battery fitting - first class service

I had a battery fitted in my Tag Heuer - the process from start to finish was second to none. The guys at Peterborough shop provided excellent customer service - friendly, knowledgeable, super fast turn around, great price. I cannot recommend them highly enough.

18 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fab service on my Tag Heuer battery…

Fab service on my Tag Heuer battery replacement i cannot recommend the guys in Peterborough enough gave great advice and really helpful. It was reassuring to know that they are a Tag approved repairer and that they gave an 18 month guarantee. I will definitely be using them again.

8 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Take your watch here.

Have had to pop into watch hub twice in last two weeks for two different issues. Two chaps in there have been absolutely fantastic. Nothing was a problem. Honest, quality service that I will return to ahead of anyone else.

9 de enero de 2025
Opinión espontánea

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