Watsons Property Group Limited Opiniones 

Easy booking process, survey completed quickly and efficiently. Easy to contact by phone or email to answer any queries.

The report was well organised and easy to follow, but unfortunately, I was disappointed with the level of detail. Several imperfections I noticed myself during the viewings were not even mentioned in the report. I honestly felt that the inspection covered only around 80% of what I had already spotted myself. I expected a more thorough inspection and more detailed feedback from a professional survey.

Was able to schedule my survey very quickly and the results came the next day after I had also received a call from the surveyor to discuss it.
The report was clearly written and explained everything, with e few stock phrases here and there but on the most part it was obviously custom created.
Well worth the fee which I feel was reasonable.

Both times I have used Watsons, I have found them to be professional and capable in dealing with my instructions. Particularly with Chloe Crawford, whose friendly and efficient manner left me feeling confident about the process.

Very grateful for Watsons carrying out our Level 2 survey. They worked fast and efficiently and were extremely friendly.

I forgot to mention in my previous review that Chloe C has been superb throughout our dealings. Sadly the first survey revealed issues that meant we had to withdraw but we have found another property and have engaged Watsons again without a moment's hesitation. I'm pleased to say that Chloe has picked up the mantle again so I know we are in safe hands

Watsons were very quick to complete our survey and provide a report

The surveyor, Andrew Fox, called me straight after undertaking the survey to reassure me that no major concerns were raised. I received the full report very promptly, the following day.
It was a very full assessment, highlighting any areas that would need maintenance, and was easy to follow.
Great service.

Kept updated along the way and checked in with us to see if we had any concerns prior to the survey being taken place.

Very in-depth report which helped us raise issues with our solicitor. Would highly recommend!

We are a block of 41 flats that have had enough of Watsons and their unprofessional ways. We decided to go Right to Manage which I would recommend. But they will not let us go without a fight. Just steer clear of them and if you have the opportunity then do so. Move on and sort Right to Manage and interview your agents rather than being presented with your Freeholders choice.

Second time using Watsons, both times on properties around 120 years old. Provided a thorough evaluation in the level 3 survey in line with what we asked them to focus on and it was delivered in 4 working days.

The wider support provided by Watsons was excellent, Dave Watson (I assume no relation) on the Customer Service team resolved all my questions and issues efficiently and politely.

There was no hard sell with Watsons which is always a good sign, other companies continually called. Amber Livesley dealt with arranging the survey for me and kept me informed well of what was going to happen and let me know as soon as the survey had been completed. A very thorough RICS Level 2 survey was completed by Ross Hood, the lady selling the house to me mentioned how thorough she had seen he was at the time of doing it. I am very satisfied and would highly recommend this company!!

Overall my experience was good. The level 2 report was very detailed and professionally written. However, when I chose to go with Watsons, I was impressed with recent reviews saying that the surveyor on the day calls to give a brief overview of the visit, and the report in most cases was uploaded promptly, within two to three days. Unfortunately, I received no phone call, only the automated email telling me that the survey had been completed. Also, I waited nine days before the report was uploaded, but only after I chased them up with an email. I booked through a comparison site, so maybe this could be why my experience was different.

Watson's came to our property to do a 'expert report' with regards to a ASB problem with regards to the football field next door knowing there was a conflict of interest but failed to declare it. They cannot 'legally' complete the report but will not refund all of the money. It's basically theft!

We own a property within a building in Norwich managed by Watsons, they are awful! My mother lives in another property also managed by them and finds them equally terrible. We had a man from Watsons assigned to our building who was mostly unresponsive, when he did respond he was so aggressive that he was scary. We now have a woman who doesn’t respond to phone calls or emails (I’ve emailed and called the company five times in the last two weeks). We’ve asked for building repairs to be made, which have been promised for more than a year, but nothing happens. The building lights are broken, a corridor door too. Every time we call they say that the repair will be made “next week” and then nothing happens. Meanwhile their fees have gone up dramatically without explanation. We asked to see a breakdown of expenses without success.

Very poor communication and customer service.

I received a letter alleging that I had outstanding service charge arrears, with a late administration fee added on top, despite this being the first communication I had received asking me to pay anything. No previous demand, reminder or payment request had reached me.

I contacted the company in writing to ask for clarification and evidence of the alleged arrears, including when the original demand was issued and how it was supposedly served. I received no response. I then sent a further chaser two weeks later — again, no response.

Instead of responding to my correspondence, I have now received another letter adding a £125 late-payment/administration charge.

I find it extremely concerning that my written requests for clarification have been ignored, while charges continue to be added to the account. I am simply asking for evidence of the original demand, details of how it was served, and a breakdown of the charges being claimed.

Not only this, but the building is in a very shabby state and I see no evidence of any maintenance

I had a brilliant experience with Watsons. Right from my first enquiry, they replied straight away and managed to book the survey appointment really quickly. Everything was confirmed and went ahead exactly as planned without any fuss.
I was also genuinely surprised by how fast they managed to turn around the final report. The whole process was completely hassle-free, and I found the surveyor to be incredibly professional and efficient from start to finish. I can't recommend them enough and would definitely use them again!

Very impressed with the patience and professionalism of Mr Ray Smith at the firm! He took the time to read and review multiple drafts of a complex and esoteric instruction. Due to how busy he is and my current situation, we decided not to go ahead with instruction, and Ray authorised a refund, minus admin costs straight away. Very straightforward, upfront, decent and honest interaction. Would recommend Mr Smith to anyone with a complex and/or esoteric valuation instruction!

Overall great service!
Easy to schedule, great communication, speedy service and turn around, very thorough!

The survey was booked fairly quickly, exactly within the timeline I needed. IT was also very thorough and cost effective. I would highly recommend their services!