great kit and the only time i have needed tech support they were quick and accurate

Long wait to get booked in for a service, but when here, Edward was fantastic!

Fast and efficient service, super friendly and knowledgable engineer about bikes &music!

I love my wattbike had it just over 4 years and it i very regular use. The only reason ive given it 4 stars instead of 5 is due to the common faults the bike has. For the cost of the bike you would expect better qualify bolts as they are to soft and better qualify power button which dispite me never touching still fell out. Apart from that I love my bike life wouldn't be the same with out it

Excellent service by Edward. Bike is now running like new

Took some prompting to send over Easter holidays with some infuriating responses to chasers from a chatbot which was hugely unhelpful.

Instructions on how to install would also have been helpful.

Excellent service.
Prompt polite and courteous, excellent knowledge and helpful,really pleased with the service conducted.

Amazing bike
A little disappointed that to access the training plan via the app, it is an additional monthly cost

The product is great. Ordering was pretty simple. Matt from Customer service rescued the customer relationship. There are e-mail exchanges covering the issues. The bottom line is that Wattbike were badly let down by the the installation team. If they had been even barely competent I would have given five stars.

Edward the engineer who carried out the service was a credit to the company. Polite, knowledgeable and a credit to the company.

Had my Atom v2 serviced by Edward. Quick, efficient and courteous. He answered all my questions and got the job done without any fuss. Well worth the money to keep the bike in good condition.

I’ve had my 2nd Gen Wattbike Atom since 2020, and honestly, the customer service I just received was next level.

I’d lost my original power supply and bought a new one, but the bike still wouldn't work. I reached out to their team, and they were so incredibly patient and responsive throughout the whole process.

They looped in their technicians multiple times and even sent me another power supply just to be sure.

Eventually, they figured out the actual power port on the bike was the issue. Instead of leaving me stranded, they quickly sent out the DIY parts I needed to fix it myself.

My Atom is finally back up and running! Huge shoutout to the team for sticking with me and getting me back on the saddle—this is exactly why you buy from a premium brand.

Home Service: Wattbike Atom NG - Excellent service received. All worn parts were replaced, even down to the handlebar tape which was starting to look tatty after 4 years of regular use. Also some good adviced received on things to check and adjustments to make.

Cannot fault the customer service team at Wattbike. Amazing customer service , speedy delivery.

Ed was excellent , a personable polite guy and very swift with his work and help. He helped me adjust the seat position and hopefully that will help reduce some of the pressure issues on the hip. Thank you.

Had my 1st gen Atom serviced by Edward. Booked the service online and took a couple of days to be contacted to arrange date of servicing. Availability meant it would take 6 weeks, so just to be aware. Edward was great, on time, communicated well ahead with ETA etc and was able to get my Atom (which was way overdue a service) running like a new bike. Would definitely recommend

Excellent service from the field engineer
Terrible customer service use of AI - completely ineffective

I have no complaint's with regards the service of my watt bike.
However I think £198.00 for 30 minute service is excessive.

Edward ( technician) phoned to let me know his schedule and he arrived on time. He was very thorough and changed all the necessary components. Very helpful to answer my questions. Hopefully set up for the next 2 years use.