I had a pretty frustrating time ordering the bike, there were a fair few delays in responding to queries during which pricing of the product moved up! But wattbike eventually sorted this and I manag... Ver más
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Consulta las opiniones de los clientes
Had an Atom first generation and it developed an issue with the resistance suddenly getting too hard. Paid for the service at home and Ed came out today and took the bike to pieces, fitted new connec... Ver más
La empresa ha respondido
Booked a service with Wattbike! In my opinion this is the only thing that lets Wattbike down, the booking an appointment, it’s emails back and fourth over many weeks to get to a suitable date! Took m... Ver más
I’ve had so many issues - initially my Wattbike wouldn’t connect to any devices via Bluetooth - this eventually got resolved. I’m now in a situation - I’m unable to log into the Wattbike app to foll... Ver más
La empresa ha respondido
Información sobre la empresa
- Ciclismo en pista cubierta
- Club de ciclismo
- Tienda de equipos para fitness
- Mayorista de equipos para fitness
- Ciclismo en ruta
- Tienda de deportes
Sobre Wattbike
Escrito por la empresa
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Información de contacto
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Reino Unido
- info@wattbike.com
- wattbike.com
4,5
Excelente
3 mil opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent service
Excellent service. Engineer was polite, swift and explained everything. Regular service was very helpful.
18 de febrero de 2026
Respuesta de Wattbike
Hi Customer,
We're happy to hear that you were pleased with the swiftness and clarity of the service provided. We appreciate your positive feedback regarding the helpful regular service.
Happy Cycling!
Team Wattbike
Poor Communication & Coordination
Although my Wattbike is back up & running, it was not a smooth process to have it serviced. It required a second visit - The silence or lack of communication was deafening. I had to force Wattbike & the third party to explain when my bike would be repaired. I was not confident the work would be carried out in an acceptable time without my own intervention. Sad because the bike itself is awesome - The price of success 🫣
18 de febrero de 2026
What a change to the bike
What a change to the bike. It's not just running smoothly and quietly, it also had new bar tape and a water bottle holder fitted. Won't leave it 5 years before the next one.
18 de febrero de 2026
Respuesta de Wattbike
Hi Philip,
We're happy to hear that the bike's running smoothly and quietly after the service, and that you are enjoying the new additions. Thank you for your positive feedback; we appreciate it!
Happy Cycling!
Team Wattbike
Great bike
Great bike, great service from wattbike, delivery spot on so very happy
12 de febrero de 2026
Respuesta de Wattbike
Hi Carl,
We're happy to hear that you are very pleased with the bike and our service! We appreciate your positive feedback on the delivery.
Happy Cycling!
Team Wattbike
Still waiting for a bike service
Ordered and paid for a bike service on 22 February. Now 17 March and no contact. When contacted Wattbike last week was told someone would contact me imminently. They never did. For a reputable brand / product the customer service is appalling.
17 de marzo de 2026
Opinión espontánea
Respuesta de Wattbike
Hi Brendan,
Thank you for your review, and I’m really sorry for your experience - particularly the delay and lack of communication.
This isn’t the level of service we aim to provide, and I completely understand how frustrating it must have been to be told you’d be contacted and then not hear anything further.
I’ve now taken ownership of your case to ensure this is being put right, and we’re working to move things forward as a priority while keeping you updated.
Thank you for your patience, and I’m sorry again that we didn’t get this right first time.
Kind Regards,
Charlotte
Respuesta de Wattbike
Hi Anthony,
We're happy to hear that our workouts and event training meet your needs. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Easy from start to finish.
Booking was easy and the follow up from the engineer very quick. He arrived at the stated time and was very efficient. Carried out the service and was friendly. I was very pleased with all the aspect.
16 de febrero de 2026
Respuesta de Wattbike
Hi Dave,
We're happy to hear that the booking process was easy and the engineer was efficient and friendly. We appreciate your positive feedback regarding all aspects of the service.
Happy Cycling!
Team Wattbike
Atom Service
Arranging a suitable date was a little haphazard, but the service itself was very professional.
16 de febrero de 2026
Respuesta de Wattbike
Hi Keith,
We appreciate your feedback and are happy to hear that you found the service professional. We'll review our scheduling to improve the process.
Happy Cycling!
Team Wattbike
Engineer good - Wattbike customer service - shocking
Engineer was good when he finally arrived.
Wattbike took full payment over 4 months before the actual service, gave no updates and communication was non- existent. I had to continually chase to be either hit with AI responses or basically told they had no idea when they could fulfil my order.
Dreadful.
Edit - wattbike have reached out post this review and made clear how they’re approaching the issues with services. They also partly refunded some cost which has gone a long way to resolving things. So I’ve changed this from 1 star to 3 star on that basis.
16 de febrero de 2026
Respuesta de Wattbike
Hi Mike,
Thank you for updating your review and for taking the time to acknowledge the support provided following your original experience.
Firstly, I do want to again sincerely apologise for the delays, lack of communication, and frustration caused throughout the servicing process. We completely understand how disappointing it must have been to wait such a long time after payment whilst struggling to obtain clear updates.
I am however pleased to hear that the engineer visit itself went well once arranged, and that our follow-up actions and partial refund have helped go some way towards resolving matters for you.
We have been actively reviewing and improving our service processes and communication following feedback such as yours, particularly around lead times and customer updates, and your comments have genuinely been helpful in highlighting where improvements were needed.
Thank you again for giving us the opportunity to address your concerns, and we hope you continue to enjoy using your Wattbike going forward.
Kind regards,
Charlotte
The whole process worked well from…
The whole process worked well from initial contact through to completion.The service company contacted and kept me informed all the way and the service engineer was efficient and answered my questions
9 de marzo de 2026
Opinión espontánea
Respuesta de Wattbike
Hi Locky,
We're happy to hear that the process, from the initial contact to the completion, worked well for you. We appreciate your positive feedback regarding our service and the engineer's efficiency.
Happy Cycling!
Team Wattbike
Mixed; good result, poor admin.
Booked a service for a Watt Bike we had purchased previously. Ultimately the end result was good, but lots of problems in between - came to collect from the wrong address, our loan bike was not the same quality as the one we had so members noticed the poor performance, it took multiple weeks longer than we were told at the start, and then they went to the wrong address again to recollect at the end.
So mixed.
12 de febrero de 2026
Respuesta de Wattbike
Hi John,
We are happy to hear that you received prompt and efficient service. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
I had a Wattbike service and I thought…
I had a Wattbike service and I thought it was good value for money. Many parts replaced and the bike is running much better now.
The engineer was very efficient and pleasant.
13 de febrero de 2026
Respuesta de Wattbike
Hi John,
We're happy to hear that you found the service valuable. It's great to know the replacements improved your bike's performance and that you found the engineer efficient and pleasant. Thank you!
Happy Cycling!
Team Wattbike
Respuesta de Wattbike
Hi Neil,
We're happy to hear that it's easy to use. Thank you for your positive feedback; we appreciate it greatly.
Happy Cycling!
Team Wattbike
Excellent service
Excellent service. Really polite and helpful, phone up in advance and went the extra mile to ensure the bike was in tip top condition. Edward was an excellent representative of the company, that matched the great services I received.
12 de marzo de 2026
Opinión espontánea
Respuesta de Wattbike
Hi Michael,
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the service and the extra effort to ensure the bike's condition. Thank you for your feedback.
Happy Cycling!
Team Wattbike
Very happy with my WB service
Edward did a great job servicing my WB - his communication was excellent, he turned up when he said he would, he did exactly what I wanted him to, and the dog loved him.
12 de marzo de 2026
Opinión espontánea
Respuesta de Wattbike
Hi Charlotte,
We're happy to hear that the service was excellent. We appreciate your positive feedback regarding the communication, punctuality, and the work completed. We're also glad the dog approved!
Happy Cycling!
Team Wattbike
Respuesta de Wattbike
Hi Phil,
We're glad you found our service and training aid helpful. Thank you for your positive feedback; we appreciate it!
Happy Cycling!
Team Wattbike
All round professional
Arrived on time. Texted ahead with ETA. Checked the whole bike and replaced all worn parts. Left the place tidy
9 de marzo de 2026
Opinión espontánea
Respuesta de Wattbike
Hi RJ,
We're happy to hear that the service was punctual and comprehensive, and that the work area was left clean. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Wattbike
Great product prompt delivery & interest free payment scheme what's not to like
6 de febrero de 2026
Respuesta de Wattbike
Hi Jonathan,
We're happy to hear that you had a great experience with our product and payment options. Thank you for your positive feedback; it means a lot to us.
Happy Cycling!
Team Wattbike
I had issues with pedal fixing that…
I had issues with pedal fixing that needed some further work on and Louise and team sorted this very quickly abd professionally to get things working asap
Very impressed! Joe the engineer was a star too!
4 de marzo de 2026
Opinión espontánea
Respuesta de Wattbike
Hi Roland,
We're happy to hear that the pedal fixing issues were resolved quickly and professionally. We appreciate your positive feedback and are glad the engineer's assistance was so helpful!
Happy Cycling!
Team Wattbike
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