OnCare Technologies Ltd. Opiniones 

Nice and easy platform for day to day care planning

Leizhelyn Santos was very patient and always there to help abd support our company if we need any support with the system. She was very responsive with all our questions Oncare was really easy to use and completed with Domiciliary and complex care that can support all CQC requirements and regulations that can guide and support home care agency

As the Chief Operating Officer at Pegasus Care Services Ltd, Oncare has been my go to tool of choice, fantastic functionality, ticks all the boxes scheduling, risk assessments, compliance tools , Care plans and the cist is reasonable, good customer service, an absolute pleasure of a company to deal with, highly recommended 👍

OnCare is a good platform, easy to use and have a contact person for our business. This is helpful as they grow to know your business and support you as needed. The Carers find it easy to use and enhance aspects such as documents (policies) is a bonus….

What I love most about this care app is that everything is brought together in one complete system. It combines care management, people management, policies, procedures and important administration documents all in one place.
Having everything accessible through a single system makes managing care so much more efficient and organised. There’s no need to search through different platforms or folders — everything you need is right there when you need it.
Another huge advantage is how easy the app is to navigate. It’s intuitive, straightforward and user-friendly, which makes a real difference when you’re managing a busy care environment and need to find information quickly.
For me, it’s the combination of simplicity, organisation and having everything in one place that makes this app stand out. It has genuinely made care management and administration feel much more streamlined and manageable.
A fantastic system that I would highly recommend to anyone working in care!

Customer service is good.
However, the product itself needs a lot of improvements.
We moved away, due to pure belief of not being fit for purpose, yet.

what an amazing experience from dom to signing up, even when there was a hick up with finance, the team sorted it, the team is willing to go above and beyond to ensure you have all the correct information before taking the product. using the system is easy to navigate round, but if you struggle there are people on hand to support you, massive thank you to Max for all his help, and looking forward to working with account manager Lei

I wish I could give this company **zero stars**, because that is honestly how I feel about my experience.

In my experience, the level of customer service and communication has been extremely disappointing. Once we signed up and paid, it felt as though we no longer received the support that had been promised. We experienced ongoing issues with the platform, and despite repeated attempts to seek assistance, we struggled to get responses.

Over several months, myself, my manager, and our coordinator sent numerous emails asking for support, clarification on our contract, the required notice period, and how to terminate our agreement. Unfortunately, we did not receive the responses we needed, and our emails appeared to go unanswered. As a result, we decided to move to another provider that offers the level of customer support our business requires.

The most concerning part of our experience was the payment process. After we cancelled the Direct Debit through our bank, a payment was later taken from my **personal bank card**, which had only ever been used previously to make a one-off card payment. I did not authorise any further payment to be taken from that card.

I have reported this transaction to my bank, and it is currently being investigated. I am awaiting the outcome of that investigation.

Based on my personal experience, I would not choose to use this company again. I believe businesses should expect timely communication, transparency, and proper customer support, and unfortunately that was not my experience.

I also intend to share my experience, together with supporting evidence, on social media so that other care providers can make their own informed decisions before choosing this company.

I want to add I joined them in 2024.

We have found this to be an excellent solution for new and growing SMEs. The platform is intuitive, user-friendly, and competitively priced, making it an ideal choice for businesses looking to manage costs without compromising on quality.

One of the standout features is the flexible month-to-month contract, which provides businesses with the freedom to scale and adapt without the financial burden often associated with long-term agreements and early termination fees.

The level of customer support has been exceptional. Desiree, in particular, has been highly professional, responsive, and supportive, consistently providing clear guidance and prompt assistance whenever required.

I would confidently recommend this service to any small or medium-sized business seeking a reliable, cost-effective, and customer-focused solution.

I had a complex issue, which required technical insight. The advisor was very responsive and assisted me to address my concerns quickly.

I like using the home care system…it makes life easier for caregivers and us management to monitor our staff and to able to add more information that we need on the notes

Excellent software for a care provider - Desiree is our account manager and always very responsive. They take onboard your feedback to constantly keep improving the software. Thanks you again Oncare and special mention to Desiree.

This app is not synchronised with the time when you have no signal at all. It is easy to work on. Very simple. But unreliable if you’re in the middle of nowhere location.

I first delt with Max who was great giving me all the information needed to allow me to make a well informed decision. He was very friendly and professional from start to end. Then I dealt with Lei and again she was great. Very knowledgeable, friendly and professional. I look forward to dealing with OnCare for the foreseeable future.

As a new care agency, finding the right software was incredibly important to us, and after trying several providers, we can honestly say that OnCare has been a breath of fresh air!
We previously used software from Access Group, which unfortunately proved difficult to navigate and far from user-friendly. We were also charged for onboarding and training, tied into lengthy contracts, and ultimately found that the system did not deliver the ease of use and efficiency that had been promised.
In contrast, Oncare has been everything we were looking for. The all-in-one platform is simple, intuitive and genuinely user-friendly, making day-to-day operations much easier for our team. There are no restrictive tie-in contracts, and what is promised is exactly what is delivered.
What really sets OnCare apart is the exceptional customer service. Whenever I need support, my account manager(Desiree) is always available and responds promptly to my calls and queries (and most of all, this service is free!!!).Knowing that help is there when needed gives us real confidence as a growing agency. Thank you OnCare for coming to our aid at such an important stage of our journey. We would highly recommend OnCare to any care provider looking for reliable, straightforward software backed by outstanding customer support.

I must confess that OnCare App is very user friendly, moreover, I have had a very good training on how to utilise the system by a lady called Dess, such a wonderful lady who took me through the system and taught me how to navigate through. I would recommend this to anyone to implement for their care company especially.

I have used this for more than a year now, I have to be honest and say that the app is so simple that you cannot hate it. I have interacted with the account manager and made suggestions, although none have come through yet, at least someone listened to what I needed and stated that they would try. That's more than what I have received from other providers. My staff like to app, easy to use, easy to understand, easy to set up. No issues from here!!!

If I could give this company 0 stars I would.
I have provided so much feedback via their “support centre” and receive nothing back. Your “Account manager” doesn’t bother responding either unless you start pushing them.
Oh and then you cannot cancel your subscription with them, so I’ve just had nearly £1500 taken today for a subscription I had confirmed was cancelled back in December via my account manager (because the support centre doesn’t respond neither for Max (director maybe? - who knows))
Currently raising it with my bank as OnCare just doesn’t communicate.

The platform doesn’t work as promised, I had to set up my own spreadsheets to invoice clients because there numbers never made sense and one little error (like the signal dropping out and checking in late) and your whole payroll for that month is out.

The whole system was useless - we’ve moved to a new platform now which is working fantastically.

DO NOT USE! AVOID AT ALL COSTS!!!

Great and so easy to use. I liked as soon as I logged in :)

Oncare is doing well with their support. They are available to troubleshoot and are responsive. Their aim is your success to navigate the portal. Thank you Oncare!