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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I am really concerned about the lack of communication from this business. I placed an order on 30th August 2026. I haven't received my order. I wrote on 18th September to see what the status of the or... Ver más

Valorada con 1 estrellas sobre 5

Shocking customer service. Ordered back in April and my items never arrived emailed them a few times and no response. I ordered again on September 14th and 10 days later my items have not arrived and... Ver más

Valorada con 5 estrellas sobre 5

I wanted to wait until my second wash day to review, I bought the shampoo and conditikner bars, I have 4c hair and my hair feels like butter but as strong as vibranium! I absolutely love and look forw... Ver más

Valorada con 5 estrellas sobre 5

Ive been using plant made for a couple of years now, I use inches rain and dew. I suffer from alopecia and this product has really helped. No more nasty injections Highly recommend, it does se... Ver más

Información sobre la empresa

  1. Fabricante de productos cosméticos
  2. Tienda de cosméticos
  3. Tienda de productos capilares

Escrito por la empresa

🥊| Fighting hair loss, thinning, breakage, hair/beard growth with vegan handmade products. Simple Routines, Serious Results. As seen on: BBC, Vogue, BuzzFeed, Glamour, The Every Girl and Medical Daily


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,1

Todas las opiniones

(1366)

33 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I love the products but...

I love the products, I think they work really well but the customer service leaves a lot to be desired. I placed an order 3 weeks ago that still hasn't arrive and I have sent another email to chase but it has not been responded to. this is the second time I have tried to place an order that will likely not arrive.

I hate to leave a review like this but I guess I would still recommend you order but with plenty of time before your products run out.

25 de julio de 2024
Valorada con 4 estrellas sobre 5

I love the products but am disappointed…

I love the products but am disappointed with the process regarding delivery.
I placed an order and ordered 2 storms within that order. Eventually when it arrived ( after a very long wait) I only received one storm. Thankfully, I informed PLANTMADE who were very apologetic and said they would send me another bottle of storm. Sadly I still have not received it.
It is a shame because the products are very good

25 de julio de 2024
Valorada con 5 estrellas sobre 5

Still waiting on my order

I’m still going to give yall five stars, even though I have been waiting for almost a month for my order. I’m learning to be patient and complain less things happen. I just hope my order comes soon.

24 de julio de 2024
Valorada con 1 estrellas sobre 5

Regret purchasing

I bought me stuff a month ago and have had NO communication on when it is coming or if it even is. I would love to cancel my order and get my money back!

24 de julio de 2024
Valorada con 1 estrellas sobre 5

order cancelled?

i have been waiting for nearly a month and was never even notified. i love your products but i wish that customer service was better.

23 de julio de 2024
Valorada con 2 estrellas sobre 5

Brilliant products, disappointing customer service

I must say they Brilliant products, very good sales marketing but I find the customer service communication a lot to be desired.

The two times I purchased the products several months apart, they were late but was immediately notified which was fine. In the notification I was promised a refund of delivery costs as well as a free gift products for the lateness which was a pleasant surprise.

However months on, the products arrived, but no refund and no gifts. Why make the promises if there's no intention to keep it? Comes across as disingenuous. Called, texted, emailed to get this rectified but to no avail. Very disappointing.

Hate to do this as I want to support the company, but very unhappy.

1 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy Customer

Fantastic product that shipped in a very timely fashion. Customer support was quick in responding to a missing item as well. Could not be happier with the core set so far.

22 de julio de 2024
Valorada con 1 estrellas sobre 5

Don’t waste your time….

Wow I truly hate to give this company a one star review but I have to be honest. First the arrival time is crazy long. It took so long to receive the merchandise. Then when I did receive the box it was packed so poorly that some of the bottles had broken during shipping (extremely poor packaging for glass items) which messed up the other items in the box!! In checking some items ordered were not included in the box!! After contacting the company I was promised a replacement order which I still have not received!!!!! I spent over $400.00 on items I have not received!!! I think I will have to contact my credit card provider to dispute this charge. I really hate to do this but this company is leaving me no choice. I would not recommend doing business with this company just because of this. I can’t comment on the merchandise because I was unable to use them!!!!!!!!!!!!!!

18 de julio de 2024
Logotipo de Plantmade

Respuesta de Plantmade

Hi Stephanie,

I am extremely sorry for your experience on this occasion.

Sometimes during shipping handling items are opened/damaged, when this occur we are always happy to provide a replacement. On this occasion our agents have not kept you in the loop, this is on us!

Over the past weeks we have had delays in production and fulfilment, we've done our best to provide communications across all channels but our support team is small & sometimes we do miss incoming messages.

We have already prepared and resent your items and a tracking number has been added to your replacement order. I have taken the liberty of providing you with a £50/$55 voucher for your next purchase.

We hope to get your order to you shortly with the hope that this experience doesn't continue to taint your view of us as a company.

If within a week, you haven't received the items or at least firm update of where they are please contact me directly (travis@weareplantmade.com) and I will chase it personally with the courier.

- Travis
Chief Operating Officer

Valorada con 4 estrellas sobre 5

It had been 3 weeks and all of the…

It had been 3 weeks and all of the products are great and my hair definitely agrees with the ingredients. Looking forward to seeing the long term results. I rated my experience 4 out of 5 based on the processing time. I would recommend some improvement on processing delays for United States shipments. It took 9 days from the day order was placed before processing. However, I am happy someone was able to address my issue within 1 day after reaching out online.

9 de julio de 2024
Valorada con 1 estrellas sobre 5

Regrettably

Regrettably, the product's efficacy does not justify its cost. While it lathers effectively, its longevity is inadequate as it disintegrates within a few days. Considering its relatively high price, the product's overall value is not commensurate with its performance.

9 de julio de 2024
Valorada con 5 estrellas sobre 5

Amazing hair products

Ive been using plant made for a couple of years now, I use inches rain and dew.

I suffer from alopecia and this product has really helped. No more nasty injections

Highly recommend, it does seem like an expensive buy but the products are quality and they last, my shampoo and conditioner lasts approx 2-3 months and the oil approx 6 weeks!!

2 de julio de 2024

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