Gustin Opiniones 161

I’ve had a tough time finding the right size for the pants I want, due to the unconventional sizing that Gustin uses, but sending back pants and getting new ones is pretty easy and the customer service folks are superb. Eric especially is very prompt in getting back to me and is always courteous and helpful. He’s made a frustrating process very manageable.

I have been wearing Gustin products for around 11 years now and buy a few items every year, some years more than a few.

I still wear a 10 year old pair of black denim jeans (#21 Black2), 9-11 year old pairs of chinos, a 9 year old pair of Okayama Standards that are very nicely worn and faded. I just bought a new pair last year of the Okayama’s and they’re a fan favorite for a reason.

I have oxfords, work shirts, belts, leather shoes (that I think are also like 8-9 years old still going strong), a few beanies, jackets, t-shirts (love the heavy shirts as they last years also), and more.

11 years ago I realized these are high quality, fit very well, will last, and are timelessly stylish. I get compliments all the time.

I don’t only have Gustin clothes but they get more wear than most things. I wear all their items at work, casually, in the woods, everywhere. I don’t take any major precautions when cleaning items, Im not reckless lol, but if they’re dirty I just wash em.

The customer service is always top notch and when I have broken parts they sent some complimentary replacements.

Im 42 now and I’ve been wearing Gustin then since I guess 31. No doubt would have been in my 20s but was army, now retired, and early army didn’t need much clothes so didn’t venture out until a little older in the army attending events in casual/business casual clothing that required a bit of presentability and formality. No doubt I’ll be wearing Gustin into my 60s until I lose all care and desire to wear pants at all lol.

Thanks for a great product, a great team of people working there, and an affordable product for the quality and fact it’s all US made.

Looking forward to trying some alpaca CPO jackets at some point soon, I see them in stock (also great that now there is a stock store as years ago when I started there wasn’t) I’m very tempted am married with 5 kids so always have to find the right time!

Thanks again Gustin crew and God Bless!

Dillon

I've been buying Gustin jeans for many years. The jeans are of great quality, and they have even better customer service. I'd highly recommend them!

Would give zero stars if I could. Absolute trash and terrible customer service in my opinion.

Bizarre company. Their sizing is completely off, so you initially have to initiate an exchange to attempt to correct... then you've got to chain stitch locally to your preferred length... and then you discover that everything you ordered is poorly made and blows out in the c-rotch within 2 months. This isn't unique to Gustin, but at the same time, doesn't justify the price. One and done here.

These jeans are crap. Paid $200 waited 5 months and they fell apart after I washed them once. Called customer service and they hid behind their keyboards. Said the broken stitching and broken belt loops add character. Posted a video of their product on the FB page and they blocked me. Don't do business with these people. They don't have the capital to produce these jeans on their own and rely on crowdfunding only to rip you off after they eventually deliver their product.

Buyer beware. I ordered 2 pairs of pants, and the size was too small by about 3 sizes, color was not what was on the website, and quality was poor; and they refused my return. Do not buy anything from them.

Quality is not bad but sizes are inconsistent. They claim not to offer “vanity sizes” but same size has different measurements depending on the batch. It’s impossible to guess if garments will fit properly. In addition, they don’t offer exchanges due to fit issues, which makes me think they are aware of those issues

I really wanted to like this company as their clothes looked great! Unfortunately, their sizes are all over the place. I finally got my pants after 2+ months but they were too tight. I emailed them and got one response several days later. I am trying to exchange the pants but haven't received a response in days. Once this is settled, I will never order again.

The customer service is incredible slow and they don’t refund you. They only give store credit. I will never buy from them again and am not even sure I will use the store credit. Incredible hassle

Products looked nothing like online. Cheap and painted instead of woven fabric. Like they took a five dollar shirt and threw some paint on it. I loved the principles they promised of artistic and independent manufacturing but it is really worse than temu

Gustin wool field jacket: I’m slim but this is a tight fit. The wool is not impressive quality for $290. It itches when touching your neck. I cannot recommend this brand

weargustin lobt sich selbst mit "We want you to be completely satisfied with your purchase", das gilt aber nur solange man nicht auf den Kundendienst angewiesen ist.
Zugegeben, sie bieten immer wieder wunderschöne Stoffe an, aber bei der Qualitätskontrolle ist enorm viel Luft nach oben, der Kauf geht bestenfalls als Lotterie durch: Ich habe mir eine Hose in Grösse 36 Straight bestellt und erhielt eine welche zwar dieses Label trug, noch ungewaschen nach ihren Massen aber gerade so als 33 Slim durchgeht.
Auf meine Reklamation mit Bildern und Massband sollte ich sie auf eigene Kosten und Risiko zurücksenden, mir wäre dann bei Akzeptanz der (halb so teuere US-Versand) als Storekredit gutgeschrieben worden. Von Erstattung oder Einsicht dass man vielleicht für die eigenen Fehler gerade stehen könnte keine Rede

Received a pair of Gustin jeans after at least three or four months and I put them into the wash and dryer before they were hemmed so that the hem would be correct when I tried to put the jeans on. They were 3 to 4 sizes too small and that wasn't from washing and then I read that they recommend you size up two sizes and I'm thinking on what planet do they do stuff like this and of course there's no return policy so I'm stuck with these jeans that are three sizes. Too small bad place bad company don't deal with them. They don't know how to do jeans

Long ship times, and slow/poor customer service ruined it. The fit/cuts are also odd in my opinion but I'm not a fashion expert. The material is fabulous, which is the only redeeming quality.

Used a valid Black Friday promo on a single cart, lost it due to their checkout behavior, then got blamed for “taking advantage” of their policy and paid multiple shipping charges plus my own return label. Their “exchanges” are just new full-price orders with no promo and customer-paid returns. Tech issues + rigid policies + defensive customer service = I won’t be back.

I bought a pair of cone denim jeans, which cost more than the usual Dearborn Denim I buy but I thought Id see what the selvage fuss was all about. Loved them as soon as I got them and ordered another pair. I loved them right until the 10th wear or so when the denim just gave out in an important area. Hadn't even washed them yet because I wore them sparingly and doing anything more active than walking to the office. Really, really disappointed. Customer service offered basically a 10% credit on a future purchase. For a business like this, I really expected them to stand behind their product better.

Do not purchase. The company sizing is off. Even after purchasing a pair that I returned for too small I was told to
go up from a 37 to a 40. 37 was way too small. 40 was HUGE ON ME. Most 37 fit fine. Some 38 if they recommend going up. They have no clue. I think their quality in cutting is off. Way off. Their customer service is awful. The people responding are rude and take zero accountability. The times are estimates but they deliver no where close to estimates. Most people miss the season they pre purchased for. They blocked me for bad review and held my pending orders indefinitely. 2 month delay. Quality is ok for most part but a few button holes and stitching have come undone. So tailoring is required at an early stage. I would avoid it for the cost and time.

If you want to bust out of a button down shirt, Gustin is for you!
Got the electric homespun shirt in Ocean, which is a beautiful fabric. However, in wearing the shirt, the buttons are too small for the buttonholes, so I was popping out of my shirt all the time. Additionally, the sleeve openings at the cuff are off and flare out when the cuffs are buttoned. Just a weird and disappointing shirt for the price. Get Freenote, Indogofera or Ginew. Much better tailoring and fit.

I took the leap last year and ordered three articles of clothing from them: two shirts and a pair of selvedge jeans. It’s quite possibly the worst apparel purchasing decision I have made in a long time.

Flannel shirt material is nice, and the fit is okay. However, they manufactured the shirt with buttons which are so small they do not hold in the button holes. Customer service did eventually send new buttons, which I had to take to a tailor to replace. They basically laughed off the entire incident.

The denim shirt is so stiff, it feels like a straightjacket.

I sized the jeans up as recommended, but it is still torture to get them on and they are very constricting. It’s a shame, since the fabric is unique.

Not to mention their care/laundering instructions are absurdly restrictive.

If you want interesting, unusual fabrics which fit poorly and are overpriced, then Gustin is for you.