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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have participated in several of Gustin’s campaigns. I have purchased selvedge jeans, heavyweight tees, and a hoodie/sweat pants set in black rainbow nep fabric. The clothes are very well made, the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have many Gustin products and they've always been great. One pair of pants shrunk beyond my imagination but that was on me. High end materials, great fits and overall incredible value for money!

Valorada con 5 estrellas sobre 5

Gustin is a company that has truly perfected the crowdfunding dynamic.I have around ten pairs of their selvedge denim jeans and they're all well made with quality fabrics.They search the globe for a... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Button-down shirt sizes are very undersized and not sized consistently (BTW - I'm tired of the "we don't vanity size" BS - my tailor agrees). Couple the poor sizing with very long wait times and "ret... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa para hombres
  2. Tienda de ropa

Escrito por la empresa

Gustin is a premium menswear brand based in San Francisco, California, specializing in high-quality denim, shirts, knits, jackets, chinos, and accessories. Founded in 2005, Gustin has pioneered a unique crowdsourced business model that aligns supply with demand — every item is made to order, eliminating waste and passing significant savings directly to customers. All Gustin products are handcrafted in the United States using carefully sourced materials from some of the finest mills around the world, including renowned Japanese and American denim producers. From raw selvedge denim to washed fabrics and premium knits, every garment is built with meticulous attention to detail and designed to stand the test of time. What makes Gustin different is our direct-to-consumer approach. By cutting out traditional retail markups and only producing what our community funds, we deliver boutique-level quality at true wholesale pricing. Our customers play an active role in deciding what gets made — each new fabric or style launches as a campaign, and production begins only after the community backs it. Whether you are looking for your next pair of everyday raw denim jeans, a perfectly fitted Oxford shirt, or a rugged jacket built for years of wear, Gustin offers timeless American-made menswear without the inflated price tag. We have been serving our loyal community of over 100,000 members for nearly two decades, and we stand behind every product we make. Shop our latest campaigns and in-stock items at weargustin.com.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

161 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 62% de las opiniones negativas

Suele tardar más de 1 mes en responder

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Valorada con 5 estrellas sobre 5

Incredible value for money

I have many Gustin products and they've always been great. One pair of pants shrunk beyond my imagination but that was on me. High end materials, great fits and overall incredible value for money!

28 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality and value

I have participated in several of Gustin’s campaigns. I have purchased selvedge jeans, heavyweight tees, and a hoodie/sweat pants set in black rainbow nep fabric. The clothes are very well made, the sizing is accurate and the fabrics are very nice. I have pair of rainbow selvedge jeans that when I turn that cuff up is a unique look. The clothes are a good value, you could pay more for this quality.

25 de junio de 2026
Opinión espontánea
Logotipo de Gustin

Respuesta de Gustin

Appreciate the kind words, Mr McGee! Thanks for noticing, and for sticking with us :)

Valorada con 5 estrellas sobre 5

Vintage Straight fit is perfect for me

I love my Gustin gear! Such great fabrics and the new Vintage Straight fit was a game changer for me. Quality control is great as well.

24 de junio de 2026
Opinión espontánea
Logotipo de Gustin

Respuesta de Gustin

:) Thanks so much for taking the time to share your take on us! I love the Vintage Straight fit too.

Valorada con 5 estrellas sobre 5

Very helpful

They have been very helpful to provide an accurate measurement on the size guide for the garments or accessories I’ve been looking. I’m given up to date information when my orders will be delivered and delivery is always on time. The colors of the garments are accessories I ordered is what is accurately described in their website.

24 de junio de 2026
Opinión espontánea
Logotipo de Gustin

Respuesta de Gustin

Thanks, Ed! Glad we have been able to meet with your expectations so far, and we look forward to doing so in the future!

Valorada con 5 estrellas sobre 5

Gustin was referred to me by a friend…

Gustin was referred to me by a friend via Instagram. I fell in love with the brand but I could not imagine the level of support I received online for sizing and the quality of the product. I appreciated their business model from the start. I felt it limited waste and created a coat savings for me as the consumer. The four pairs of jeans I have from Gustin are my favorite of the over 50 pairs of jeans I own. Hands down the look and aging is superior to most. I highly recommend Gustin.

1 de mayo de 2026
Opinión espontánea
Logotipo de Gustin

Respuesta de Gustin

Really appreciate you taking the time to say so! Thank you :)

Valorada con 5 estrellas sobre 5

good quality ,good products ,good company

Gustin is a company that has truly perfected the crowdfunding dynamic.I have around ten pairs of their selvedge denim jeans and they're all well made with quality fabrics.They search the globe for all kinds of denim ,linen ,leather , corduroy ,etc that they offer in crowdfunding campaigns ,some of which are immensely popular and sell out very quickly.If you see a campaign that has just started and already is over halfway filled you'd better act quickly ! I've definitely slept on some great campaigns and lost out but they also have a spot on their website of current stock so if you find your size you can just buy it and they'll ship it right to you without waiting a bit for it to be made.So yeah , that's it ,just a great plan executed extremely well and also a hell of a deal usually because they've cut out the middle man.Check 'em out !

Tim

24 de junio de 2025
Opinión espontánea
Logotipo de Gustin

Respuesta de Gustin

Appreciate the kind words, Tim! Hope we can continue to please :)

Valorada con 1 estrellas sobre 5

13-Year Loyalty Met with Abuse and Retaliation

I was a Gustin advocate for over 13 years, referred dozens of customers, and even visited their San Francisco offices. I stood by them through a decade of delays because I believed in the brand. That loyalty was met with a level of abuse that is frankly shocking.

When they sent a product with a blatant manufacturing defect, they initially agreed to a resolution—only to renege on it moments later. The situation devolved from a professional discussion into personal attacks from an anonymous staff member who refused to identify themselves. Instead of standing behind their craftsmanship, they chose to bully a long-term supporter.

When I refused to be intimidated, they retaliated by permanently deleting my 13-year-old account. They admitted in writing that they wipe customer history and account access as a punitive measure for exercising consumer rights. Gustin’s quality has collapsed, and their customer service has turned abusive. They will take your money for over a decade, but the second they make a mistake, they will turn on you, attack your character, and erase your history.

31 de enero de 2026
Opinión espontánea
Logotipo de Gustin

Respuesta de Gustin

So sorry to hear about your experience--this is never what we strive for.

I took a deep dive into this and would like to bring some transparency and clarity. We pride ourselves on great customer support.

As shown from your history, we have offered an abundance of store credit to you over the years and very much appreciate your long time support.

We even covered outside costs when a tailor botched your jeans.

You came to our CS team with what you thought could be an issue. This was passed on to our production team, who know our product best, for assessment.

They informed you there was no issue or defect, and this is how our pieces are made. We offered a return for a refund and were met with resistance, assertions, and demands for $.

We were happy to accommodate since a return was not wanted, and asked for a tailor receipt.

We have policies in place for warranty claims and listed our procedure very clearly. The policy was refused, and chargebacks were placed for the piece in question and a past item.

We sent the correct products, all up to our standards.

When a chargeback is made, our system deactivates the associated account. We have no reason to “retaliate."

We have been kind, communicative and overly fair throughout our business together.

Regards,

Eric
Gustin Customer Service

Valorada con 5 estrellas sobre 5

Gustin Core

Gustin has been my goto for years. The best quality and fairly priced. There's nothing like it. Great people and customer service too.

17 de junio de 2026
Opinión espontánea
Logotipo de Gustin

Respuesta de Gustin

Thanks, James 😁

Valorada con 5 estrellas sobre 5

High Quality Shirts

About 9 years ago, I received one of Gustin’s Japan Blue Oxfords as a gift. It was my go-to shirt for many a date night, work function, or just any time I wanted to throw something on that I knew I would look and feel great. After almost a decade of wear, the fabric around the elbows finally gave out and I was thrilled to see the Thomas Mason fabric option crowdfunding on the site. I'm incredibly satisfied with its construction, quality of the fabric, and overall fit. I had looked at other companies' oxfords, but there really is nothing out there that can beat the quality and price point of these shirts. I look forward to many more years of wear!

4 de junio de 2026
Opinión espontánea
Logotipo de Gustin

Respuesta de Gustin

Really appreciate you taking the time to share your thoughts! I hope our Oxfords can continue to serve you well.

Valorada con 5 estrellas sobre 5

Kelly has been a blast

Kelly has been a blast, she has been super accommodating and helpful for all my questions!

17 de junio de 2026
Opinión espontánea
Logotipo de Gustin

Respuesta de Gustin

Thanks for the kind words, Johnnie! 🙂

Valorada con 1 estrellas sobre 5

If you have a problem you are out of luck

I purchased six pairs of pants and one shirt, but when there was a manufacturer defect that they acknowledged, even though I followed the care instructions in the garment they refused to replace it. I had to get a refund from my credit card company and Gustin deactivated my account.

1 de junio de 2026
Opinión espontánea
Logotipo de Gustin

Respuesta de Gustin

Hi there! Thanks for your feedback, and sorry to hear this was the experience you had. Please keep an eye out, as someone will be reaching out shortly.

Valorada con 5 estrellas sobre 5

Long-time customer - very satisfied

I've been ordering from Gustin for some years now. I'm very pleased with the materials, the fit and the design. I also appreciate the low-waste pre-order approach and the local production. Recently I wanted to ensure that a delivery would not occur when I was out of town. They were very responsive and I received the jeans well in advance of my trip.

2 de junio de 2026
Opinión espontánea
Logotipo de Gustin

Respuesta de Gustin

Thanks for taking the time to share your experience, Stephen :)

Valorada con 5 estrellas sobre 5

I just got my 5th pair of Gustin jeans

I just got my 5th pair of Gustin jeans, they're awesome! I've got 12 more in process right now, the value can't be beat, the quality is superior to most other brands. They only issue I have now is I can't stop buying them lol.

1 de junio de 2026
Opinión espontánea
Logotipo de Gustin

Respuesta de Gustin

Thanks for the kind words, Sean!

Valorada con 4 estrellas sobre 5

This is a HIGH 4 stars

This is a HIGH 4 stars! I’ve really enjoyed acquiring multiple different HIGH quality garments in exquisite and unique denim, moleskin, heavyweight cotton fleece, heavyweight jersey, shaggy wool gauze, sashiko, herringbone dobby weaves, and all of them are heritage quality, rugged and robust. I love all of it. Once you find your size, the selection is fantastic, The cuts are perfect, and the colors so rich! I don’t know of another clothier that I’ve found as many must have “where did you get that?!” dynamite pieces from.
The only thing keeping me from giving that fifth star in this review (I really want to give it!) is that yes, I did encounter size inconsistencies in what I received twice. Once with a shirt, once with some jeans. Fortunately with the jeans they still had more in stock from that run and ordering a new pair 1 size down solved it and Gustin refunded the overly large pair after I sent it back. Customer service was great. I had another shirt that a button came off the second time I wore it, one where the button holes were too big and it wouldn’t stay buttoned but the quality of the rest of the shirt was great and at a discounted price through the campaign made it worth it in the end. A trip to the tailor took care of it both times. I’ll enjoy wearing those clothes for years.

26 de mayo de 2026
Opinión espontánea
Logotipo de Gustin

Respuesta de Gustin

Really appreciate the kinds words, Michael, and we look forward to serving up more “where did you get that?!” pieces in the future ;)

Valorada con 5 estrellas sobre 5

Great quality and diverse selection of…

Great quality and diverse selection of raw denim and premium t-shirts and sweaters. Sizing is pretty consistent, at least for me, I am always a size 31. Customer service is great and they will make sure you are happy with your order. I cannot recommend Gustin enough!

22 de mayo de 2026
Opinión espontánea
Logotipo de Gustin

Respuesta de Gustin

We really appreciate you saying so, and hope we can continue to live up to your kind words :)

Valorada con 5 estrellas sobre 5

Best clothing brand, hands down

Gustin is, hands down, my favorite clothing brand. The product is as quality as it gets; both rugged and sleek at the same time. The feel is as nice as the look and the fit. When I've had a few sizing issues, they took care of them quickly and easily. The best!!

21 de mayo de 2026
Opinión espontánea
Logotipo de Gustin

Respuesta de Gustin

Thanks for sharing your experience with the world, Justin! We appreciate the kind words :)

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