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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Slight issue arising from difficulty with the legs on the glasses. They are not sitting quite level. Making the glasses dip slightly down on right Something that is easily remedied with a little ca... Ver más

Valorada con 5 estrellas sobre 5

Connect Eye Care were extremely efficient when they visited our care home. The residents were treated with kindness and respect and thoroughly enjoyed the experience. The staff were wonderful with our... Ver más

Valorada con 5 estrellas sobre 5

Gregor contacted me re my father in a care home Connect care had been to visit him and done a full battery of tests Gregor gave me the results and recommended what glasses he would need... Ver más

Valorada con 5 estrellas sobre 5

We needed replacement glasses urgently for our 93yr old Mum who’s in a care home. I spoke with Gary on the Saturday who sent out a lovely young man called Marcus on Monday morning who was kind and c... Ver más

Información sobre la empresa

  1. Óptica

Escrito por la empresa

Connect Eyecare set out to improve everything about mobile eyecare. We started by building an entirely new mobile eyecare service from the ground up, and kitted out our optometrist with industry leading equipment to ensure they are at the top of their game. We designed a visually-soothing uniform that embody our commitment to care, and help reassure our patients they're in good hands.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

689 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Lovely girls Sarah and Tanveer

Lovely girls Sarah and Tanveer. Very efficient and really good with my care home residents. Made them feel at ease.

7 de julio de 2025
Opinión espontánea
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Respuesta de Connect Eyecare

Thank you for taking the time to leave feedback on your recent experience with us Lainey. Much appreciated.
Best wishes, Connect Eyecare

Valorada con 1 estrellas sobre 5

Disgraceful

Utterly disgusted at the so called service from this company. My mother's glasses were apparently ready by the 26th June. She is still waiting on them. After a complaint by my brother, the promised the glasses would be delivered by next day courier. She is STILL waiting. My mother is in a care home. And 1 of the very few things she has left to enjoy, is her sight/reading a card someone has sent. Sending a card. Reading a little of the paper. We, as a family , are DISGUSTED by your lack of empathy and empty promises

5 de julio de 2025
Opinión espontánea
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Respuesta de Connect Eyecare

Fiona,
I’m sorry to hear you had a poor experience with Connect Eyecare, but I really do appreciate you bringing this issue to our attention. Although it is unusual for us to receive this type of feedback, we would love to know more details, so that we can provide a better experience next time. Please reach out to our Support Hub on 0141 8990027 or via email support@connecteyecare.co.uk to discuss your concerns in more detail. Again, thank you for taking the time to leave your feedback!
Best wishes, Connect Eyecare

Valorada con 5 estrellas sobre 5

Great service- speedy delivery

Great service- speedy delivery, managed to help me save money too! Definitely recommend this company! Got my aunt sorted in her care home in no time! Thank you! Phyllis Devlin

1 de julio de 2025
Opinión espontánea
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Respuesta de Connect Eyecare

Glad we could save you money and of course thank you for the kind feedback Phyllis. Best wishes, Connect Eyecare

Valorada con 5 estrellas sobre 5

10/10 service

10/10 service - my mum got her new glasses today & they look great! Very happy with the service & Sarah was very friendly! Thank you!

27 de junio de 2025
Opinión espontánea
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Respuesta de Connect Eyecare

Making our patients look great, is all part of the service ;) Best wishes, Connect Eyecare

Valorada con 5 estrellas sobre 5

Sarah

Sarah, is really friendly and the staff that attended our Care home are so friendly and helpful.

27 de junio de 2025
Opinión espontánea
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Respuesta de Connect Eyecare

Thank you for the feedback Therese! Our team really does care about eyecare. Best wishes, Connect Eyecare

Valorada con 5 estrellas sobre 5

Great Support

Staff are always cheery, helpful and kind to our residents. Sarah is thoughtful and goes out of her way for the residents.

27 de junio de 2025
Opinión espontánea
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Respuesta de Connect Eyecare

Thank you for creating a lovely environment for our optician team to visit. Best wishes, Connect Eyecare

Valorada con 5 estrellas sobre 5

Sarah and the rest of the staff at…

Sarah and the rest of the staff at Connect Eyecare are always excellent. Very friendly and professional and couldn't ask for a better company to service our care home.

27 de junio de 2025
Opinión espontánea
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Respuesta de Connect Eyecare

Right back at you Stewart & the Campsie team ;) Best wishes, Connect Eyecare

Valorada con 5 estrellas sobre 5

Had a very good experience with Gary…

Had a very good experience with Gary today,
Very professional and helpful,
I can not thank him enough, for all the information he gave me.

26 de junio de 2025
Opinión espontánea
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Respuesta de Connect Eyecare

Thank you for the feedback Sara, our team are always happy to help . Best wishes, Connect Eyecare

Valorada con 5 estrellas sobre 5

This is an excellent service for…

This is an excellent service for residents in care homes. They are very patient and do not rush their clients. They explain all the tests that they are carrying out and we are extremely happy with the eye care they provide.

11 de junio de 2025
Opinión espontánea
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Respuesta de Connect Eyecare

Thank you Ann, our aim is to provide person-centred eyecare for our patients. It's really nice to hear that you recognise and appreciate our approach. Best wishes, Connect Eyecare

Valorada con 5 estrellas sobre 5

Helpful and useful

Helpful and useful

11 de junio de 2025
Opinión espontánea
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Respuesta de Connect Eyecare

Thank you for taking the time to leave us feedback Elspeth. Best wishes, Connect Eyecare Team

Valorada con 5 estrellas sobre 5

Excellent and extremely prompt service…

Excellent and extremely prompt service from Connect Eyecare in carrying out a basic repair to my Dad's glasses. First class service - would recommend.

2 de junio de 2025
Opinión espontánea
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Respuesta de Connect Eyecare

Thank you for the kind words & appreciation. Best wishes, Connect Eyecare Team

Valorada con 5 estrellas sobre 5

I would like to thank you Sarah and ann…

I would like to thank you Sarah and ann maire they are very helpful and the residents enjoyed seeing them. So good with the residents talking to them taking time with them and not rushing there. Brilliant job always smiling and happy

17 de junio de 2025
Opinión espontánea
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Respuesta de Connect Eyecare

Amazing feedback Jade, thank you for the feedback and we shall pass it onto the local team. Best wishes, Connect Eyecare

Valorada con 5 estrellas sobre 5

Great customer experience

Great experience getting eye assessment and glasses for my mother. Connect Eyecare were quick, efficient and thorough and especially helpful when it came to helping my mother without me in attendance, given she had recently started living in a care home. Thank you Connect Eyecare!

9 de junio de 2025
Opinión espontánea
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Respuesta de Connect Eyecare

You're very welcome John. Best wishes, Connect Eyecare Team

Valorada con 5 estrellas sobre 5

Great interaction with residents

Great interaction with residents, Sarah and Anne-Marie were fantastic with the residents making them feel comfortable while showing dignity and respect

4 de junio de 2025
Opinión espontánea
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Respuesta de Connect Eyecare

Lovely feedback, thank you for sharing Jade. Best wishes, Connect Eyecare

Valorada con 5 estrellas sobre 5

Excellent

Excellent service provided to my elderly father at his care home. Would recommend.

4 de junio de 2025
Opinión espontánea
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Respuesta de Connect Eyecare

Thank you. Best wishes, Connect Eyecare

Valorada con 5 estrellas sobre 5

Sarah and Annemarie were fab

Sarah and Annemarie were fab and done a great job of assisting the residents in the care home

3 de junio de 2025
Opinión espontánea
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Respuesta de Connect Eyecare

Thank you so much for the feedback Leigha. Best wishes, Connect Eyecare Team

Valorada con 5 estrellas sobre 5

Excellent experience

Excellent experience. Looked after the residents very well and spent time and care with them.

2 de junio de 2025
Opinión espontánea
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Respuesta de Connect Eyecare

Thank you for the words of appreciation Kirstie. Best wishes, Connect Eyecare Team

Valorada con 5 estrellas sobre 5

Both Scott and Gary listened to my…

Both Scott and Gary listened to my initial concerns and, importantly, took the necessary time and care to give a detailed explanation of the patient’s process and supplementary advice. This has resulted in a very positive outcome as well as excellent patient care.

21 de mayo de 2025
Opinión espontánea
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Respuesta de Connect Eyecare

You're most welcome Bernadette. Best wishes, Connect Eyecare Team

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