We Love Keys Opiniones 

102
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Prompt service. Ordered Friday, received Tuesday morning. Paid for Royal Mail signed for/tracked which recommend although email received Tuesday saying order processed didn't include tracking num... Ver más

Valorada con 5 estrellas sobre 5

Eu fiz uma compra com o envio para o Brasil e a equipe da Welovekeys me deu todo o suporte necessário! Infelizmente a entrega aqui para o Brasil é um pouco complicada, mas deu tudo certo. Eles me re... Ver más

Valorada con 4 estrellas sobre 5

Only four stars as the initial keys didn't fit, but a five star service. Great comms on the problem keys (high security, barrel lock keys created from photos), then replacements arrived the next... Ver más

Valorada con 5 estrellas sobre 5

Excellent service. Lost our safe key and only had a very old and worn spare. Contacted 4 or 5 different companies and We Love Keys were the only ones that offered a solution. Great communication f... Ver más

Información sobre la empresa

  1. Cerrajero

Escrito por la empresa

We are an online based key cutting business located in London - United Kingdom. We have over 30 years of experience about keys and locks. We Love Keys also ships worldwide! wherever you are in the world, we can help you get your keys cut. We also operate a locksmith business in London called 1st Metropolitan Locksmiths. if you need help with changing a lock or open a door, you know who to call! One of our best sellers are Abus keys, Yale keys, traditional safe keys and tubular safe keys. We make a wide variety of keys and we made sure to organise them on our website so they are easy to find. If you can not find the keys you need on the We Love Keys website, do not hesitate to contact us, our info are on top of the page. We will do our best to assist you. Did you know that you get a discount on ALL our listed products? Basically, the more you order, the less you pay! The discounts are listed next to each product so you know exactly what you are paying! We also offer delivery options for UK based and international orders. Next day deliver, tracked delivery and signed for up until the standard delivery, we have it all. Your feedback is important to us, please let us know how we can assist you best!


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

102 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(102)

31 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Commande de 2 clés pour la serrure de…

Commande de 2 clés pour la serrure de la batterie de mon VAE. Reçu au bout de quelques jours, mais clés qui ne fonctionnaient pas. Envoi d'un mél pour réclamer. Réponse comme quoi les machines étaient pas correctement réglées, puis envoi de 2 nouvelles clés qui ne fonctionnent toujours pas. Depuis, aucune nouvelle malgré mes multiples messages. Site à éviter car pas honnête

1 de noviembre de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good company to deal with

This company unfortunately were unable to make a copy of a Yale security key but certainly gave it a good go! After contacting them to tell them that the 1st key didn't work, they tried two more times. After this they refunded me which was good of them. Would recommend

23 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

This firm were able to cut copies of an Italian security key.

This firm were able to cut copies of an Italian security key (that another firm had said they couldn't do) and from start to finish were exceptionally helpful, efficient and thoroughly professional. Everything was done by telephone and on line with their very user friendly website and the keys were posted to me first class, so no need for me to leave the house, and all at a very reasonable price. I have no hesitation in unreservedly recommending them and will keep their details in case I again have need of their services.

24 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Well done!

Well done! I ordered keys that were unavailable in the U.S., for steering wheel locks that I ordered from Australia. Both keys work flawlessly.

22 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Extremely efficient service

Extremely efficient service, very kind and helpful staff. Omari helped me cut my keys, super fast and at a super great price compared to other locksmiths I’ve used in the past. The staff also helped me out with directions when I was struggling to find the location. Would recommend to others!

11 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Délai de livraison

Depuis plus de 10 jours j'attends la commande des clés.J'envoie des mails mais aucune réponse ..
A éviter.
Monique

1 de noviembre de 2023
Opinión espontánea
Logotipo de We Love Keys

Respuesta de We Love Keys

Bonjour Monique,

En vous remerciant pour votre revue.

Comme on vous l'a expliqué en email, on pense que vous n'êtes pas en train de recevoir tous nos emails. Cependant, comme on vous l'a informé auparavant, ces clés ont été coupés et dispatcher un jour après que vous ayez passer la commande.

Comme ces clés sont livrés à partir du Royaume-Uni, et vous avez choisi une livraison postale standard, les délais de livraison sont en général deux semaines.

Votre commande a été dispatché il y a une semaine seulement.

Via la voie postale, cette commande est prise en charge par le bureau postal français. C'est pourquoi, nous n'avons aucun contrôle vis-à-vis du délai.

Valorada con 5 estrellas sobre 5

First time ordering copies from them.

Couple of problems for my order.
However, they stayed in contact and were pretty reactive. They continued to try to solve the problems until everything was sorted out. So, I was apprehensive at first, and even if it is not a perfect company, it is a serious company, with people that really care about customer satisfaction. Highly recommended.

31 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

5* Key Cutting Service

Could not be happier with the service and most importantly the keys I have received from We Love Keys. With several keys lost, I tried my highstreet key cutters for replacement keys but no one had the blanks let alone able to cut them. I thought I was going to have to replace the whole lock until my dad came across We Love Keys by chance. I decided to give them a try and I am so glad I did. The process was so easy, sent a few photos of the key on Monday, did standard royal mail delivery and they arrived today (Friday). All 3 keys work perfectly and if anything better than the original. Thank you again and I'd highly recommend this company.

15 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best send original key for copying.

I initially sent photos of security key that I wanted copied. This didn’t work as the copies I received didn’t fit in the lock. I corresponded with the Company & at their suggestion I sent an original key back to them with the duff copies. Within 4 days all keys returned - all worked perfectly. First Class Customer Service..

15 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Advise going to a key cutting shop

I would advise going to a key cutting shop this service is very hot and miss. I uploaded a picture of the key but they had trouble copying it, sent me a key that was obviously wrong and it didn’t work. They’ve confirmed a refund. Not convenient or fast or easy.

29 de agosto de 2023
Opinión espontánea
Logotipo de We Love Keys

Respuesta de We Love Keys

Hello Roger,

Thank you for your review.

You have ordered Chubb RKS Keys.

They are notorious for being difficult to cut.

If we had the original key with us, copying would be no problem. Cutting it from scratch from a photo however is much more intricate.

I can see that our head engineer has requested some extra photos to try and make replacements but you opted for a refund which was processed within a couple of days.

Although we do not understand the reasoning behind such a low review, we appreciate you taking the time to rate our services.

Best,

The We Love Keys team.

Valorada con 5 estrellas sobre 5

Replacement Yale key

First key didn’t fit got back in touch with we love keys they asked for some more photos of the key and within 3 days another key came back and it fit perfectly I would use this company again very reliable to deal with thanks william

3 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast and efficient service

Fast and efficient service, great communication. Ordered multiple duplicates and they sent out test keys first to confirm accuracy. Will certainly use this service again.

18 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good enough service

Good enough service. Could have been quicker. They could have communicated better with attention to previous correspondence.

28 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

la clé commandée ne fonctionne pas du…

la clé commandée ne fonctionne pas du tout avec la serrure du cadenas. la référence est la bonne, mais la fabrication est mauvaise et le travail fait sur la clé est de mauvaise qualité.
De plus, une taxe supplémentaire de 11€ a due être payée à la Poste pour obtenir la clé. ce n'était pas prévu.
Mauvaise expérience.

14 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Key did not arrive.

Ordered a key which never arrived. I waited 24 days only to be told to wait a further week. Was also told that it was delivered by Royal Mail and not tracked. This is correct at time of purchase however this option should never have been available. Who in their right mind would send a coded key in the post and not track where it is. I will now have to change the lock on my door for this unbelievable occurrence. Do not use this company for coded keys as they wash their hands of any wrongdoing when it comes to delivery.

4 de septiembre de 2022
Opinión espontánea
Logotipo de We Love Keys

Respuesta de We Love Keys

Hello Alan,

Thank you for your review.

This truspilot account was not claimed.

We could only claim access to it recently.

Fortunately, since then,we added many more delivery options to our website. you would be surprised to know that the majority of our clients still opt for the none tracked and none signed for option.

September 2022 was quite the problematic time for royal Mail and all businesses suffered from their shortcomings.

I would like to thank you for taking the time to review our services however.

Best,

The We Love Keys team.

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