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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I ordered a couple of wooden planters which I expect were manufactured elsewhere & sent from there. Could have been finished off a bit better but for the price these days couldn't expect much else... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was looking for some curver baskets to match the ones I bought last year, which seem to be out of stock everywhere. I got an email, we’ve got your order, then another to tell me they were waiting... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Delivery was fast, gave me the option off where to leave eg. Safe place, porch ect. Was delivered within the time slot. Wall paper matches perfectly all on all brilliant service.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First time ordering and their paint was ALOT cheaper than anywhere else online. Was expecting it to take a few days as we are other side of country but arrived next day and I can honestly say I’ve nev... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de hágalo usted mismo
  2. también en la categoría
  3. Tienda de decoración e interiorismo
  4. Tienda de papel tapiz
  5. Tienda de pinturas

Escrito por la empresa

Shopping online at West End DIY is straightforward and user-friendly. The site offers a wide range of products including wallpaper, paint, tools, homeware, and garden supplies, all neatly organized by category. You can filter by brand, colour, or style to find exactly what you need, and there are monthly online-only offers such as free delivery on orders over £75. Product pages clearly show details like availability and delivery options, and checkout is simple with transparent costs. Customer reviews highlight fast delivery, secure packaging, and responsive support if any issues arise. Overall, it’s a reliable, family-run DIY retailer offering a convenient online shopping experience with great customer service.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

224 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(224)

195 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Could not fulfill the order

Could not fulfill the order, took too long to arrive (over a week) Said it would arrive Friday but did not arrive till Monday
Product was ok, however I also ordered the some from Amazon and they where a better quality
They should not over promise and then under deliver. Sorry but I’ve shopped at West end for over 30yrs and it’s a shame that I find myself typing a negative review

21 de febrero de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Apologies that you was not satisfied with your experience whilst shopping with us. I have taken this up with our courier service for not delivering to you on the allocated 'Next Day' parcel I had shipped out to yourself.

Valorada con 5 estrellas sobre 5

Great service

Great service and quality item, arrived within dates stated would recommend this great company

19 de febrero de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you for very much for your kind review. I'm glad you are satisfied with your experience with us and thank you for the recommendation!

Valorada con 4 estrellas sobre 5

After some sourcing problems with the…

After some sourcing problems with the original order, they've gone out of there way to rectify to a satisfactory outcome thankyou jack appreciated

16 de febrero de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you for your kind review! Apologies that the paint had become discontinued without our notice at the time, but I'm glad we could mix this paint as an alternative.

Valorada con 5 estrellas sobre 5

Could not fault the service…

Could not fault the service from ordering to receiving. I ordered the wrong shade paint and this was rectified before dispatch after a quick call to the store. Meaning no messing about and sending back. Good customer service. And packaged good so no paint would spill and no damage caused.

18 de febrero de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Many thanks for your detailed experience review about your time spent shopping with us. Glad we could get the corrected paint sent out to yourself and glad that it arrived safely. We hopefully look forward to seeing you again!

Valorada con 5 estrellas sobre 5

Great customer service

The light bulbs I needed were discontinued. However, West end found a source. They kept me well informed of the situation .
Bulbs arrived today. Very pleased with service.

4 de febrero de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you very much for your kind review.
I am glad we managed to source the discontinued bulbs required for your order and you have received them all okay, whilst satisfied with our service.
We look forward to hopefully seeing you again!

Valorada con 2 estrellas sobre 5

I haven't received the goods yet

I haven't received the goods yet. When I ordered them, they were in stock. A few days later I receive an email telling me they are in fact out if stock. They'll inform me of a delivery date, once they receive them...
20/2: Yes, I'm sorry, I may have been a bit harsh, as the goods arrived very quickly after I wrote the above, which I did after after being requested to write a comment.

14 de febrero de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you for your review.
Apologies in the slight delay in your order.
This product was an 'Online Exclusive' and was required to be ordered in via our wholesalers. We show stock of this product as we are able to get this in very quickly and efficiently from our wholesalers.
As soon as we received this item via our wholesalers, we also dispatched this on the same day of arrival.
After reviewing the tracking info for this, you have received your parcel on the 19th of February.

Update Reply:
Absolutely no worries!
I'm glad you received your items all okay.

Valorada con 5 estrellas sobre 5

Speedy delivery and great price.

Ordered late in day. Arrived tge hext day gefore lunch. AWESOME.

11 de febrero de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you very much for your review. We are glad that you are satisfied with our delivery service and your experience whilst shopping with us!

Valorada con 5 estrellas sobre 5

Helpful and good delivery

I only needed 1 roll to complete my project .The paper was no longer in stock at my original purchase option
They had the roll in stock at one of there outlets thankyou Jack for sourcing for me and then prompt delivery ,
Good communication will use your site again

2 de febrero de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you very much for your review. I'm glad we could help you out in completing your project, we look forward to seeing you again!

Valorada con 5 estrellas sobre 5

I bought 2 rolls of wallpaper online on…

I bought 2 rolls of wallpaper online on Sunday and they were delivered the following morning. A good product and rilliant service.

8 de febrero de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you very much for your review. We are glad you had a good experience with us and thanks again for the kind words. We look forward to hopefully seeing you again!

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. I emailed with a query and someone got back to me straight away with the answer I needed. Would definitely use again

26 de enero de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you very much for your review. We are glad that we have helped you and we look forward to seeing you again!

Valorada con 5 estrellas sobre 5

Finally a company who knows how to pack paint !

First time ordering and their paint was ALOT cheaper than anywhere else online. Was expecting it to take a few days as we are other side of country but arrived next day and I can honestly say I’ve never seen paint so well packed !!! (Wilko take note !) I’ve ordered paint from lots of places but this will definitely be my go to now. Perfect from start to finish.

29 de enero de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you very much for your kind and detailed review about your experience with us. We are glad to see that you are satisfied with our cheap prices, speedy delivery and our packaging when it comes to paints being dispatched. We look forward to seeing you with us again in the future!

Valorada con 5 estrellas sobre 5

Crown Blue Gravel

I chose supplier Westend as they have a depot fairly close to me. Item was securely packaged. Also they had best price for this product online which was Crowns Blue Gravel. This is a beautiful blue grey and is best I’ve tried.

23 de enero de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you so much for your kind review! We look forward to seeing you again in the future.

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service and the price was so much cheaper than anywhere else for exactly the same product.was quoted free delivery and I received a phone call to say they will drop it personally to my door.Best customer service ever,hard to find that these days.

26 de enero de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you very much for your kind and complementary review! If you need anything in the future again, as your are local we are more than happy delivering to you again.

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