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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Without doubt the worst ever experience ordering from a online music retailer ever. Its like dealing with total planks. No communication skills at all. No order updates, painfully slow to process you... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Ordered vinyl of Woodcut by Big Big Train on 8th May. Showing "being prepared" for over a week and an email for clarification of dispatch date went unanswered. Phone call on 14th gave a negative resul... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Searched for some quite rare LP and found it here with good discount. Despite of mostly low level reviews of this shop I've ordered this LP and order was shipped immediately on following day with tr... Ver más

Valorada con 5 estrellas sobre 5

Purchased Thr Rolling Stones coloured vinyl boxset from Whatrecords. Excellent service, the best price on the net, and next day delivery despite only ordering late afternoon. Well packaged too. Highly... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Medios de comunicación y editoriales

Escrito por la empresa

What Records online record store. Selling Vinyl, CDs and DVDs worldwide. We specialise in limited editions, collectable items from Heavy Metal to Classical.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

429 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 94% de las opiniones negativas

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3,5

Todas las opiniones

(429)

42 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Awesome record store!

Great customer service and prompt delivery! Really loved the selection of records they had to offer. Would definitely purchase from here again

10 de noviembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

waited months for an album listed as in…

waited months for an album listed as in stock. Claimed a refund thru paypal. Before i claimed the refund i asked about alternatives advertised on the website but none of those were in stock either though they were not showing as "out of stock".

25 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Always have an excellent selection of well priced records in stock and provide great customer service - highly recommended.

19 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

A Great Company.

I have ordered from this company for a few years now. I have never had any problems. Their prices are very completive. I would recommend this company to everyone.

17 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Let It Be.

Re: Let It Be deluxe editions CDs and Vinyl.
Again, a brilliant service. Kept informed of their delivery progress. Delivered on day of release. Well packed and great price. No problems at all. From my experience can highly recommend.

15 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

new records well packaged.

records arrived in great condition. mailers used are stronger than some used elsewhere.
Like that the postage is capped for uk customers so i can order as much as i want without having to worry about the shipping cost.

23 de septiembre de 2021
Opinión espontánea
Logotipo de What Records

Respuesta de What Records

Thanks Edward. Added more sale items last night and some this morning too. Hope to be adding more later. Thanks again for your feedback and orders Cheers Tim

Valorada con 1 estrellas sobre 5

Ordered a album that was supposed to be…

Ordered a album that was supposed to be in stock 2 weeks ago. Has not shipped. Sent several emails with no response back. Have disputed transaction with paypal because as far as I am concerned this is fraud. They took my money, have not delivered any product and have not responded to any of my emails asking for a status update.

23 de septiembre de 2021
Opinión espontánea
Logotipo de What Records

Respuesta de What Records

Hi Mike,
What is your order number and Email address please so I can look into it. All mails sent to orders@whatrecords.co.uk have been answered unto 22nd. I do not see a dispute on Paypal yet?
Speak shortly Tim

Hi Mike, Our IT have just ran a check on the name Michael and Mike for outstanding orders from September 1st to date. TP has you being based in the USA. I can confirm we have no orders under those names outstanding from the US in September. Can you confirm your order details please. Cheers Tim

Valorada con 1 estrellas sobre 5

Terrible

I am still in the process of getting a refund for an incorrect item,but feel I need to warn other people as with numerous other unhappy customers on here.
Terrible communication and customer service,have had to go to Trading Standards to help get my money back. Item returned,but still no refund has been paid to me. I am having to go to Trading Standards again tomorrow,and if necessary police,as this is now theft.
AVOID,AND DO NOT DO BUSINESS WITH THIS "COMPANY".

20 de septiembre de 2021
Opinión espontánea
Logotipo de What Records

Respuesta de What Records

Neil, You are accusing us of theft. I suggest you remove that or we will be pursuing you through the courts. You might also like to check when the refund was actioned.

I'm sorry but you have to return the parcel. Both Royal Mail and Parcelforce have been and no parcel. Once we receive it I will refund you for the item and the postal costs.

I arranged a label to be sent by Email

This is your Email to me and my reply

Neil Tew
Attachments
Sep 14, 2021, 8:43 PM (6 days ago)

to me

To Whom It May Concern,

I replied to the message as requested,but it the reply was not accepted. Can you please let me know how I am to get a label when I have no way of printing it.

Neil


What Records Orders orders@whatrecords.co.uk
Sep 15, 2021, 6:16 PM (5 days ago)

to Neil

Hi Nei,

I was unaware you did not have a printer.

Can we go to Plan B. Please use Royal Mail/Parcelforce and Email me your postage cost and I'll refund it.

Thanks in advance

Cheers

Tim

YOU DID NOT REPLY

I have just found out you actually returned it using DPD.

I think your communications needs to improve and the item returned is now second hand as you took the seal off despite the label on the front clearly indicating what it was.

Valorada con 4 estrellas sobre 5

Pretty Good

Delivery was speedy and the vinyl is absolutely gorgeous. The only problem is that there is a slight skip on one part of the record but other than that it’s perfect.

27 de agosto de 2021
Opinión espontánea
Valorada con 3 estrellas sobre 5

I wish they were better, be prepared to wait

Always seem good value for money but be prepared to wait, and then wait a little longer. My last order was advertised as in stock and after querying why it was it had taken so long to despatch I was told they couldn't get hold of it. I was refunded immediately but that's not the point - It's either in stock or not at the time of ordering, please don't advertise items that you may be able to get hold of.

I would order from them more regularly if they could tidy up and speed up their process but I don't like to wait 2 weeks plus for my records to arrive or to be left disappointed due to stock not being available. I buy a lot of records and What Records really fall short compared to Juno, Banquet, Rough Trade etc.

If What Records reply to this, please don't insult my intelligence by telling me you are UK VAT registered, explain your supply chain issues or to refer to your News section on your site …. ordering from you is very simple indeed, what comes after that isn't.

19 de agosto de 2021
Opinión espontánea
Logotipo de What Records

Respuesta de What Records

Hi Lee, Thank you for your feedback. It makes a change to receive a balanced review. I note from our records that our shipping times are inconsistent and recent orders have been a problem. Many customers now will check to see if an item is in stock and reserve it as in most cases we have only one or two copies in stock which can disappear quickly. I note the order turn around times for orders supplied were 5, 9, same day, 3 and 6 days. These figures include weekends and working days. We don't post at weekends. The last 2 orders you placed were not supplied, cancelled and refunded.

I would point out that compared to the other retailers mentioned, who are excellent retailers, the volume of vinyl we sell is considerable more, we are to an extent a victim of our success. Thank you again for your review, all points noted. Tim

Valorada con 5 estrellas sobre 5

love ordering from here

love ordering from here, always affordable and amazing service. my favourite shop to buy vinyl from

19 de agosto de 2021
Opinión espontánea
Logotipo de What Records

Respuesta de What Records

Thank you for your review and orders. We hope to continue to maintain this high standard. Cheers Tim

Valorada con 5 estrellas sobre 5

Lovely company to deal with

Lovely company to deal with. Tim has helped me on more than occasion - really goes above and beyond. Look forward to buying in the future

9 de agosto de 2021
Opinión espontánea
Logotipo de What Records

Respuesta de What Records

Thank you Beth. Cheers Tim

Valorada con 5 estrellas sobre 5

Highly Recomended

I've found What Records service excellent over a number of years and if you get stuck Tim will always help. Highly recommended

5 de agosto de 2021
Opinión espontánea
Logotipo de What Records

Respuesta de What Records

Thanks Tony, hope we can continue to provide excellent service. Cheers Tim

Valorada con 5 estrellas sobre 5

Such a great store

Such a great store. I’ve started using them more recently as I find they have some great deals. My most recent order turned up really quickly and was packaged great. Looking forward to placing my next order! Cheers guys.👍

4 de agosto de 2021
Opinión espontánea
Logotipo de What Records

Respuesta de What Records

Thanks Craig. We will always try our best to fill orders and ship quickly. Thank you for your review Cheers Tim

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