Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Without doubt the worst ever experience ordering from a online music retailer ever. Its like dealing with total planks. No communication skills at all. No order updates, painfully slow to process you... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Ordered vinyl of Woodcut by Big Big Train on 8th May. Showing "being prepared" for over a week and an email for clarification of dispatch date went unanswered. Phone call on 14th gave a negative resul... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Searched for some quite rare LP and found it here with good discount. Despite of mostly low level reviews of this shop I've ordered this LP and order was shipped immediately on following day with tr... Ver más

Valorada con 5 estrellas sobre 5

Purchased Thr Rolling Stones coloured vinyl boxset from Whatrecords. Excellent service, the best price on the net, and next day delivery despite only ordering late afternoon. Well packaged too. Highly... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Medios de comunicación y editoriales

Escrito por la empresa

What Records online record store. Selling Vinyl, CDs and DVDs worldwide. We specialise in limited editions, collectable items from Heavy Metal to Classical.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

429 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 94% de las opiniones negativas

Suele responder en menos de 1 mes

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,5

Todas las opiniones

(429)

42 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Fantastic

I have to admit , ive seen this site a few times and though hmm looks like a fake HMV . But fudge it I seen a vinyl thats out if print for 30 bucks, 60 bucks used on ebay , i thought fudge iti have paypal protection . The item was dispatched after about 2 days and arrived a day later sealed mint . Happy days . I will definetly use this site again

16 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best prices

Delivery could be considered a little slow but prices are excellent and great customer service.

14 de marzo de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good shop with some rare LPs

Searched for some quite rare LP and found it here with good discount. Despite of mostly low level reviews of this shop I've ordered this LP and order was shipped immediately on following day with tracking number. Delivery to Russia got about 1 month.
Package was quite poor (just 1 layer of cardbord on each side, without any bubble wrap or other safe packaging) and even opened but I think it was opened during customs check. Finally it came entirely sealed without any bends or cracks. That's why I've rated as 4* only.
Overall I'm satisfied with this shop service and can recommend this seller.

10 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great website

I've used whatrecord.co.uk a few times now, and I have found that their prices are so much better than well known competitors. What makes me go back is the service, I've never had to wait more than 24h to get a response and the responses I get are great, always looking to see how they can help. Admittedly, I can get records faster, but why would I when the large corporates only really care about the money, I feel these guys customer service is so much better.

4 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

What Records - Top Service!

What Records - top banana! Great records, great service, and great prices! What's not to like? Always get a prompt delivery, am kept informed and always answer any queries I might have. Items are very well packaged and arrive in perfect condition (issues here would be with the delivery company, not WR). I've been using WR for over 30 years (since the days of physical shops). Rarely buy my music anywhere else. Highly recommend.

12 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

I bought a very large boxset of records. I was delighted to receive them very quickly after the release date, very well packaged. My first purchase from What Records and I shall be buying from them again.

6 de enero de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company blatantly lies to you. AVOID THEM

This company blatantly lies to you.
Ordered a LP on 6th Dec, they told me it was despatched on 07th(Lie).
After chasing them they sent me an email confirming it had been sent(another lie). It got to the 20th Dec still no delivery, even with royal Mail second class at Christmas time it should have arrived by now.
I suppose the only good thing was I asked for a refund and got one within a couple of hours. Obviously if it was out for delivery they would never have refunded me so quickly. I will never use again cant abide liers.

20 de diciembre de 2021
Opinión espontánea
Logotipo de What Records

Respuesta de What Records

Well here is your mail on Paypal which clearly contradicts what you are saying.
stephen mccourt
20 December 2021 at 14:01:51 GMT
I ordered a vinyl record from What records Nuneaton on 06th Dec. I have tried to contact their customer support via email twice and they do not reply.

I can also confirm that no despatch mail was sent via our automated system. We don't lie but it seems you do.

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Was looking for some hard to find vinyl and found it on their online store. Rang to ask some questions about this and another item and owner is a very knowledgeable man. Ended up ordering another item too.
Parcel arrived the next day fantastically wrapped.
Would definitely recommend this store.

16 de diciembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Believe the bad reviews

I have experienced what a lot of other people have mentioned. If they have what you want in stock – then great you'll get it. If they don't, they will tell you online that they have it... take your money... avoid your emails chasing them up as to where your items are... and supposedly make you wait until the day they (hopefully) get more stock in. I had been trying to get hold of hard to find items. I read the reviews and thought 'it looks risky, but give it a go'. I shouldn't have. I will now need to take the next external steps to get my money back. Trading standards need to investigate them.

8 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Don’t trust everything you read

Very glad I ignored the reviews on here, ordered one day, dispatched the next, arrived the following day :)

It was a £108 order, WhatRecords have my trust! Thanks guys!

29 de noviembre de 2021
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más