Where Saints Go Opiniones 1776

Respuesta de Where Saints Go

30 abr 2026

Thank you so much for your kind words! We’re absolutely delighted to hear that you had such a positive experience with both our product selection and customer service. It means a lot to know you felt prioritised—that’s exactly what we aim for.

Jo-Anne will be especially pleased to hear your feedback; she truly goes the extra mile for our customers. We really appreciate you taking the time to share your experience, and we look forward to helping you again in the future!

Respuesta de Where Saints Go

17 abr 2026

Thank you so much for your kind review!

We’re really pleased to hear that you’re happy with your wishbone chair, and that Sally Anne was able to assist you quickly and efficiently. We always aim to resolve any issues as promptly as possible, so it’s great to know this was reflected in your experience.

We truly appreciate your understanding and your support, and we look forward to welcoming you back again soon.

Kind regards,
Where Saints Go Customer Service Team

Respuesta de Where Saints Go

14 abr 2026

Thank you for the 4* review, it's appreciated.

Respuesta de Where Saints Go

13 abr 2026

Thank you for the lovely review and words, Ciara. We are so glad we could assist. We will pass your comments on to Sally Anne, our Customer Service Manager, who processed your exchange and assisted you. We're always here if you need anything further don't hesitate to get back in touch.

Respuesta de Where Saints Go

13 abr 2026

Thank you so much for your lovely review! We're absolutely delighted to hear how much you love your new green leather stools. It’s great to know they arrived quickly, were easy to assemble, and lived up to your expectations in both quality and style.

We really appreciate you choosing us—especially after having your eye on them for so long! Enjoy your new stools, and we hope to see you again soon.

Respuesta de Where Saints Go

13 abr 2026

Thank you for your great review! We're so pleased to hear you're impressed with your new Brooklyn bar stools, from the packaging right through to the build quality and comfort.

You’re absolutely right—genuine leather is a fantastic choice for durability, and with the right care, they should serve you well for many years to come. We really appreciate your support and hope you continue to enjoy your stools!

Respuesta de Where Saints Go

20 mar 2026

Thank you for your feedback.
We are sorry to hear that you are unhappy with your chairs. However, we feel it is important to clarify a few key points for transparency.
The chairs were purchased in 2024 and delivered over two years ago to a property abroad. Natural sheepskin is a delicate, organic material and, like all natural fibres, it can change over time depending on environmental conditions such as light exposure, humidity, and temperature. This is not a manufacturing fault but a natural characteristic of the material.
While we do not advise keeping furniture in a dark room, prolonged or repeated exposure to sunlight, even intermittently, can affect natural fibres and dyes over time. This applies to many natural materials including wood, leather, and fabrics. This is especially important in an environment such as a ski chalet where sunlight at altitude is a lot stronger than that at a lower altitude.
As the chairs are two years old and have been used in a non-UK environment, we are unfortunately unable to offer an exchange on this occasion. However, we did respond promptly to your query and provided guidance based on the information available.
We always aim to be fair and reasonable with all of our customers and stand by the quality of our products when used and cared for in line with general guidance for natural materials.

Respuesta de Where Saints Go

3 mar 2026

Thank you so much for your wonderful review!

We’re delighted to hear that the leather pommel bench looks absolutely beautiful in your entrance hall — it’s always lovely to know our pieces have found the perfect home. We’re also pleased that the delivery exceeded expectations and arrived ahead of schedule.

It’s great to hear you felt it was good value for money compared to similar benches — we work hard to offer both quality and competitive pricing.

Thank you again for your kind words; we truly appreciate your support.

Respuesta de Where Saints Go

4 mar 2026

Thank you for your review. We’re sorry to hear that you’re experiencing issues with your chair. if you had advised us 4 years ago that you were unhappy with the height of the chair, we could most certainly have arranged an exchange for a more suitable height chair. We allow returns and exchanges within 30 days of receiving the items.

After checking your purchase history, we can see that the chair is now four years old and is three years outside of the manufacturer’s warranty period. Unfortunately, once a product is outside of its warranty, we’re unable to accept liability for general wear and tear or any accidental damage that may occur over time.

With leather items in particular, regular maintenance is very important to preserve the material’s condition. We always recommend cleaning and nourishing the leather with a suitable leather balm consistently. This helps prevent drying, cracking, and premature wear, and keeps the leather looking and feeling its best.

We genuinely value your custom and feedback, and while this falls outside of warranty coverage, we’d still be happy to offer advice on care products or possible repair options if that would be helpful. Please feel free to get in touch with our team directly.

Kind regards,
Sally Anne - Customer Service Manager

Respuesta de Where Saints Go

3 mar 2026

Thank you so much for your fantastic review!

We’re delighted to hear that your dark brown leather bench seat arrived promptly and that the courier’s delivery updates and time slot worked well for you — especially with it being a larger item.

It’s wonderful to know you’re so pleased with the comfort, quality of the leather, and that it looks exactly as shown on our website. We always aim to provide pieces that not only look beautiful but are made to last.

Thank you for your recommendation — it truly means a lot to us. We’d be absolutely delighted to welcome you back again in the future!

Respuesta de Where Saints Go

3 mar 2026

Thank you so much for your amazing review!

We’re thrilled to hear that your bar stools arrived promptly and were well packaged. It’s wonderful to know you’re so pleased with the quality and that they look even more beautiful and luxurious than you expected.

You’re absolutely right — leather only gets better with age, developing even more character over time. We’re delighted they look so great in your kitchen and that you feel they were a worthwhile investment.

It’s also lovely to hear that you were happy with our customer service and quick email response — we always aim to be as helpful and responsive as possible.

Thank you again for your recommendation; it truly means a lot to us!

Respuesta de Where Saints Go

21 ene 2026

Thank you for the5* review, its very much appreciated.

Respuesta de Where Saints Go

21 ene 2026

Thank you for the 5* review and the compliments on our website and products.

Respuesta de Where Saints Go

13 ene 2026

Hello Rachel,

We’re very sorry to hear about your experience and for the frustration caused.

As you are aware the stool was on pre-order when your order was placed. As soon as the item arrived in stock it was shipped out to you within a few days.

DPD have confirmed that delivery was attempted on two separate occasions, however we fully understand how disappointing this situation has been. The bar stool is currently being returned to us by DPD and, in line with your email instructions, we have now issued a full refund as requested.

We’re sorry this order didn’t reach you as planned and appreciate you taking the time to share your feedback.

Regards

Mark, Tracey and the WSG Team

Respuesta de Where Saints Go

21 ene 2026

Thank you for the 5* review, the Copenhagen stools are a very good choice and we're so glad you love them as much as we do.

Respuesta de Where Saints Go

2 ene 2026

Thank you so much for the 5★ review! We do hope the dog isn’t too far in the doghouse for causing the damage 😊

We’re really glad our team could help get things sorted for you, and thank you very much for the recommendation — it truly means a lot to us.

Kind regards,

Team Where Saints Go

Respuesta de Where Saints Go

2 ene 2026

Thank you so much for such a lovely and detailed review — we’re absolutely delighted to hear how happy you are with both the furniture and the service.

We’re really pleased the delivery timing worked out perfectly for your move, and that everything arrived just when you needed it. It’s great to know the build was straightforward and that the pieces helped turn your new space into a home so quickly.

Thank you also for recommending us — that really means a lot to our whole team. Wishing you many happy years enjoying your new furniture in your new home.

Kind regards,

Team Where Saints Go

Respuesta de Where Saints Go

2 ene 2026

Thank you for the 4* review. We do try to get items out to customers as quickly as possible, so it's great to hear we exceeded expectations on delivery.

Respuesta de Where Saints Go

Actualizada el 10 dic 2025

Hello Lauren,

Following on from previous communications I fully understand why you’re upset, and I want to apologise personally for the experience you’ve had.

To be completely transparent, this shipment has had an unusually difficult journey. After production delays from the manufacturer, our container was unexpectedly rerouted via Singapore and then again through Europe due to global vessel congestion. This added almost eight weeks onto the timeline and has created major issues across several of our pre-orders, not just yours. I appreciate that this does not make your situation any less frustrating, but it is the genuine reason behind the repeated setbacks.

We’ve been advised by the export team this morning that the vessel is arriving into port today, with delivery to our warehouse currently scheduled for Friday. We have emailed you directly with this information and will contact you again on Friday when we are 100% sure that the container has physically arrived in our warehouse.

As noted above this particular delivery has been exceptionally troublesome and I can assure you that this is not a usual customer experience. We cannot apologise enough for any stress and upset caused by the delays. As soon as the goods arrive they will be dispatched to you on a next day service. Rest assured they will be with you sometime next week.

Regards,

Tracey

Respuesta de Where Saints Go

4 dic 2025

Thank you for the 4* review. We're so pleased that you are happy with your order. Over busy periods like Black Friday and December on the lead up to Christmas, there can be some courier delays, but our couriers work as hard as they can to deliver all as quickly as possible.