Whizzair Opiniones 80

Worst carrier ever. Put us up in a hotel as they overbooked the flight by 20 passengers.
Got to the hotel at our own cost. Only to find we couldn't have any food or drink as the band they gave us was half board . So they removed the drinks from our table and tipped them out.
Whatever you do please do not use this company a total sham.

First time booking with Whizz Air, and won't be again! Flight changed from Gatwick to Luton, not at all helpful as live no where near Luton! Now flying in and out of different airports, so can't drive to airport. Whizz Air refuse to let me cancel both flights and rebook with another airline and now can't even cancel the one that has changed!! Just shocking! Avoid at all costs!

I booked my holiday through travel agency, and my experience with Wizz Air was extremely disappointing.

Travel document guidelines were unclear and poorly communicated.

Airlines charge extra for seat selection, yet the booking confirmation shows no information.

Online check-in is allowed, and boarding passes can be printed, but a hidden requirement exists to visit the ground staff, which is never mentioned. If travel document is not correct why they are allowing us to check-in and print boarding pass they know my document is not correct.

At the airport, the ground staff treated us very poorly and in a discriminatory manner. One staff member stated that holding a [“ ”] passport does not mean you are entitled to all benefits, which felt disrespectful there are lot better way of communicate with us.

Since the holiday was booked via agency, there was no direct way to report these issues. The agency team showed minimal concern:

4 days have passed with no support

No refund or alternative arrangements

Not a single act of courtesy

To make matters worse, Wizz Air updated the booking status with the hotel/airline as “no-show”. Meanwhile, the online platform continues to send emails asking about their service, despite the unresolved issues.

I sincerely hope Wizz Air reviews their policies, staff behaviour, and online systems to prevent this from happening to other travellers.

Update on 11/01/2025:
No one from the airline has reached out regarding this matter so far. The system incorrectly allowed the boarding pass to be printed without verifying the document’s validity or informing the customer upfront that travel was not possible. If the system had shown an error, I could have explored cancellation or alternative options, including contacting the embassy, as my document was valid for 5 months and 10 days—just 10 days short of the 6-month requirement.

Additionally, a seat charge of £88 was taken, and the customer was asked to come to the airport only to be told that they could not travel.
is it right way of IT system developed without understanding business process or intention to make money.

Plane was delayed by 13 hours. Hardly any advice given in the airport and when we wanted to call up to discuss hotels and food, They wouldn't give any limits but told us to go ahead and book something and it would be refunded. Wanted to do everything via the app but that showed no hotels available. Trying to claim afterwards an absolute nightmare. Used every ry tricky in the book. Repeatedly asked for same information to be resubmitted, refused to answer questions. Refused to pay compensation saying it was beyond their control but then refused to provide any evidence claiming it was a "trade secret" .
Eventually offered compensation less than half the hotel we paid for and and a quarter of the food. Refused to budge any further so now we are going to ADR. Its a widely used tactic they use to drain the fight out of customers in the hope they will give up. Absolutely despicable company and I will never use them again under any circumstances

when booking whizz air through any company that is not whizz air please know that you will not be able to check in online in advance then when you get to the airport you will be charged that's charged leaving the uk and again when returning it is a plan to extort money from us the customers and you will told to try to retrieve the money from whoever you booked with ie love holidays or last minute.com

If only you had zero stars! Booked flight to Rome on January and twice they have changed flight times . Unsuitable for our itinerary. They are trying to fob us off with credits. Money back please. Do not go near them

Having read a number of reviews about Whizzair I really didn't want to book a trip with them but had limited choices so gave it a go.
We flew Luton to Belgrade and back
The only negatives I really found was the difficulty in naviagating the website. It could be easier and a little GB friendly I can see why some people get frustraded which spills over at the airport.
We had to check in luggage at Luton but that whole experience was as about as good as it could be.
Despite taking one of the first flights of the day Whizzair had an army of well trained staff at check in, guiding passengers to where they had to be. All with a smile and the courtesy you would expect from any national carrier with their business or first class passengers.
Both flights were on time, cabins spotless and attentive cabin crew even though both flights were full.
The Belgrade flight landed 20 minutes ahead of time and the return 10 minutes early.
Well done Whizz

There are no words strong enough to describe how inhumane this company’s customer care is. I feel sick to my stomach at the ignorance and lack of empathy after they delayed our group of 50 including teenagers on a pilgrimage without parents …did not inform us for two hours what was happening - then got us to board the plane - go to the runway then come back - disembark get our luggage at 10pm. No ground staff to help. We had to find our own hotel Accomodation - pay for the teenagers to, I bought them food as they were starving - in the mad confusion I lost the receipts - got everyone to the hotel eventually to bed at 3pm once everyone booked in - got up 8am and back to the airport to get 11am flight …I am consequently £1038 out of pocket for my kindness to assist the other pilgrims. I even took it to aviation authority. I have bank details of transactions in Burger King at Luton airport…I am not going to consume over £300 of burgers no matter how disappointed I am that I have not left the airport on our way to Medjugorje 😝
The air aviation complaints people sent me their first email on 27/12 - bang on the middle of Christmas shenanigans with lots of visitors - and I did not recognise the email and did not open it in the busyness of entertaining and feeding my visitors. So consequently I missed the date for putting forward my case.
The whole system sucks.

Who are these people?? No heart no soul no customer service. I’ve Let down by the whole system.
There were NO ground staff at the airport that evening and no way to contact anyone - absolutely disgusted 🤢

Outbound from Gatwick to Rome delayed by nearly 3 hours with no information, inbound from Rome to Gatwick delayed already by nearly 3 hours. Again no information.
What a shambles of incompetence and total amateurish airline. Totally unfit to operate an airline. Appalling.
NEVER USE WHIZZ.

WizzAir blatantly violates EU regulations by refusing to pay compensation, claiming they have no records of overbooking – even though it's their legal duty to maintain them. Their ground staff lie at check-in, saying no documents are needed, and never provide the required denial of boarding form. Later, they refuse to process claims without it. Customer service is a joke – they ignore emails, never respond, and phone support is rude and completely useless. Absolutely disgraceful treatment. I wouldn't recommend dealing with their so-called "customer service" to anyone.

Noch am Vortag erhielten wir eine Email mit dem Hinweis für den Hinflug online einzuchecken und dass sich der Rückflug um 5 min verändert hat. Nichts von einem geänderten Hinflug.
Waren dann 9 Stunden zu zeitig auf dem Flughafen, weil es die Airline nicht geschafft hatte, uns zu informieren, dass der Flug nicht 11:00 Uhr sondern erst 21:00 Uhr abgeht. Ansonsten alles wie bereits von anderen beschrieben: für jede Selbstverständlichkeit wird die Hand weit aufgehalten.
Drei Sterne, weil nach umständlichem Online-Checkin auf dem Flughafen der Flug dann selbst ohne Vorkommnisse verlief.

First and last time every booking with Whizz air. Planned my whole holiday, rentals, hotels the lot only to get a message 14 hours before the flight that the flight had been cancelled. thats it, no alternative flight, no way to get a refund, nothing, I eventually had to book a late minute flight with another airline, which cost triple the amount to a different airport then take a 2 hour coach the the original airport to collect my car rental.

WHAT THE HELL WAS THAT!!!!! FLIGHT FROM BARCELONA TO KUTAISI (FLIGHT NUMBER W6 7920 CONFIRMATION No: DH33TC) I WAS INFORMED ON THE APP I COULDN'T GET MY TICKET VIA THE APP ONCE I ARRIVED IN KUTAISI I HAD TO GO TO THE CHECK IN DESK TO GET MY BOARDING PASS WHEN I GOT TO THE CHECK IN DESK I HAD TO QUEUE UP FOR 2 HOURS JUST TO BE TOLD I HAD TO PAY 150 GEORGIAN POUNDS TO GET MY BOARDING PASS, IF I DIDN'T PAY I WOULDN'T BE ALLOWED TO FLY SO I HAD TO PAY.

AFTER I GOT THROUGH SECURITY ETC AND HAD GONE THROUGH SECURITY AND SHOWED MY PASSPORT BEFORE BOARDING I WAS PUT ON A BUS WAITING TO BOARD MY FLIGHT THE SAME IDIOT HAD BUILT UP A SWEAT RUNNING AFTER ME HALF HOUR LATER WHILE I WAS WAITING ON THE BUS TO BOARD MY FLIGHT HE THEN TRIED TO STOP ME BOARDING BECAUSE HE SAID "I FORGOT TO CHARGE YOU FOR YOUR BAG" I TOLD HIM THE BAG WAS A CARRY ON BAG AND SHOULD NOT BE CHARGEABLE, ANOTHER MEMBER OF STAFF HAD TO TAKE HIM AWAY.

LATER ON THE PLANE THERE WAS A 2 HOUR DELAY I LATER FOUND OUT THE DELAY WAS DUE TO THIS SAME MAN REFUSING 10 INDIANS TO BOARD THE FLIGHT EVEN THOUGH THEY ALL HAD THE CORRECT PAPER WORK WHEN I TRIED TO COMPLAIN TO WHIZZ AIR ABOUT WHAT WAS GOING ON THEY MAKE IT IMPOSSIBLE TO COMPLAIN WHICH IS WHY I'VE HAD TO COME HERE TO WRITE THIS REVIEW IF ANYONE ELSE HERE HAS HAD A SIMILAR EXPERIENCE I WOULD ENCOURAGE YOU TO CALL YOUR BANK AND GET A REFUND THIS IS A DISGRACEFUL AIRLINE I WILL NEVER EVER USE THIS AIRLINE AGAIN!!! I CAN'T WAIT TO READ ABOUT WHIZZAIR GETTING FINED IT WILL HAPPEN MANY TIMES, YOU NEED TO CHANGE YOUR POLICIES BEFORE YOU GO OUT OF BUSINESS!!!!

Shocking treatment by Whizz air. Their cabin crew were abusive and incredibly rude. I won’t go into details as making a formal complaint however this is the first and last time I will be flying with Whizz Air. Absolutely disgusted, note we have a 5 month old with us and they still treated us appallingly.

We should have left Naples airport at 16.10 on Thursday 17 October to Gatwick on flight number W46901. We were called to the departure gate and left standing for 2 hours with no information or help. On enquiry, we were eventually told very tersely that there were 'technical issues', with no indication of what or how long they might continue. There followed a series of misleading and erroneous departure times which did not materialise. Eventually, we were told that we could leave the gate area, but with no further information. We were not offered any water, meals or advice. Although the boarding was cancelled, it was not clear whether this also applied to the flight . We received a text to say that the plane would leave at 19.50 - no announcement or any further communication. We eventually flew out 3hours and 40 minutes late.

The staff on the plane were disinterested and it was impossible to understand any announcement made, they were garbled and too fast. In an emergency, no one would have known what was happening. There was no apology or attempt to ameliorate the situation.

The net result was that we reached home after 3am, having set out at 9.30 am, having been told that we needed to be at the airport at least 3 hours before departure time.

This is by far the worst travel experience we have had, the lack of communication was deafening. Never again!

Awful airline. Do not book with them. First they changed my flight times. I had to rebook my parking at a higher rate. Then 2 days before flying they have now cancelled the outbound flight. So I have to rebook parking, lost money on my airport hotel and lose 2 days of my holiday. Pay more and book with another airline!

Absolut awful service
They choose to cancelled our flight multiple time and exchange gave us af worthless giftcard to the airport

If I could give a negative score I would. They make their money by making the allowed carry on size so small that it won’t fit the. I got charged €50 one way because a small back pack would not fit.

Do not ever fly with these thieves

Terrible airline, I have used this airline before, having had a bad experience, I should of not given them the benefit of the doubt again.
12 hours before my flight, they cancelled and did not offer me an alternative, I just had to book another flight with easyJet.
When trying to contact them, they do not reply to emails and to phone them, there phone service charges nearly £2 per/min.

I would avoid this airline at all costs.

Do not be tempted my the slightly cheaper flights, use a more reliable airline like easyJet.

Really bad customer service, been trying to get hold of this company for 3 months to try and sort out my travel assistance for my daughter absolutely no response from them I have e mailed several times also