Wild at Heart Opiniones 434

Respuesta de Wild at Heart

23 feb 2026

Hi Beverley,

Thank you for taking the time to share your feedback. We’re pleased to hear you found the flowers beautiful and unusual, but we’re very sorry to learn that the arrangement felt disappointing in value and fullness on this occasion.

Our designs follow the season and the character of the flowers, but they should always feel full, balanced and beautifully put together. We would really appreciate the opportunity to look into this further for you. If you’re able to share a photo of the bouquet you received, it would help our floristry team review the design and understand what may have gone wrong.

Please do send this to us at flowers@wildatheart.com along with your order details, and we’ll be very happy to investigate and assist further.

The Wild at Heart team

Respuesta de Wild at Heart

19 feb 2026

Hi James,

Thank you so much for your continued support over the years, it truly means a great deal to us to hear from long standing customers who understand our ethos and craftsmanship.

We’re delighted you found the flowers beautiful and thoughtfully arranged. We completely understand your comments regarding price. As with many natural materials, the cost of flowers has risen significantly in recent years due to growing, transport and seasonal pressures.

That said, we remain deeply committed to sourcing exceptional stems and creating distinctive, design-led arrangements that feel special, generous and long-lasting. We always hope the artistry, quality and experience offer true value.

We’re very grateful for your feedback and for choosing Wild at Heart again.

The Wild at Heart team

Respuesta de Wild at Heart

17 feb 2026

Hi Harley,

We are truly sorry to read this and very saddened that we have not heard from you directly, as we take feedback like this extremely seriously.

Quality is at the heart of everything we create, so it is concerning to hear that your flowers did not meet expectations. We would very much like the opportunity to look into this properly and make it right.

Please could you send photographs of the flowers, along with your order details, to flowers@wildatheart.com so our team can review and resolve this for you as quickly as possible.

We do hope to hear from you soon and have the chance to restore your faith in us.

The Wild at Heart team

Respuesta de Wild at Heart

17 feb 2026

Hi Jasper,

We are very sorry to read this and disappointed to hear that your flowers did not meet expectations, particularly as we work hard to ensure our arrangements reflect both the quality and spirit shown online.

As flowers are a natural product and each design is created by hand, there can be slight variations, but they should always feel beautiful and true to the style ordered. It is therefore concerning to hear this was not your experience.

We would really appreciate the opportunity to look into this for you. Please could you send photographs of the bouquet, along with your order details, to flowers@wildatheart.com so our team can review and assist further.

We hope to hear from you soon and have the chance to put this right.

The Wild at Heart team

Respuesta de Wild at Heart

17 feb 2026

Hi Despina,

We are truly sorry to read your review and saddened to hear how strongly you feel about this experience, particularly as someone who has previously trusted Wild at Heart. This is never the impression we want to leave, especially when flowers are sent to mark an important moment.

While we understand there was an error with the delivery and that our team worked to resolve this as quickly as possible, we are concerned to hear how disappointed and frustrated you remain. We would really appreciate the opportunity to understand more about what has left you feeling this way, and what we can do now to help put things right for you.

Please do contact us via ecommerce@wildatheart.com so we can understand what went wrong in more detail and review this personally and work towards a resolution.

We hope to hear from you and have the chance to restore your confidence in us.

The Wild at Heart team

Respuesta de Wild at Heart

Actualizada el 14 feb 2026

Hi Ellen,

We are so sorry to hear how disappointed you were with your Valentine’s bouquet. This is certainly not the experience we want any of our customers to have, especially on such an important occasion.

As our arrangements are made fresh each day, we would really appreciate the opportunity to look into this for you. Please could you email us at flowers@wildatheart.com with a few photographs of the bouquet you received, along with your order details? This will allow our team to review the flowers and come back to you as quickly as possible with a resolution.

Thank you for bringing this to our attention, and we do hope we can make this right for you.

The Wild at Heart team

Respuesta de Wild at Heart

6 feb 2026

Hi!

Thank you for taking the time to share your feedback. We are truly sorry to hear that the bouquet you received did not meet your expectations or reflect what you saw on our website. This is certainly not the experience we aim to provide, and we completely understand how disappointing that must have been.

We take great care to ensure our arrangements are crafted as beautifully as advertised, so we would really appreciate the opportunity to look into this for you. If possible, could you please send us a few photographs of the bouquet you received, along with your order details, to flowers@wildatheart.com. This will allow our team to review the matter properly and respond with a suitable resolution.

Thank you again for bringing this to our attention. We genuinely value your feedback and hope we can restore your confidence in Wild at Heart.

Warm regards,
The Wild at Heart Team